2/10 Terrible
Verified traveller
11 July 2015
Disliked: Staff & service
big muckup
Arrived told no booking thought we had paid on checking we hadn't paid hotel was full they had to find room in another hotel tried to contact Expedia but couldn't. We're treated all the time that it was our fault. Had breakfast included in this hotel but wasn't at the other. Overall very poor even contacted by Expedia in the morning about check in time. At first were told that the booking had been cancelled then told that Expedia had mucked it up then was told if we didn't pay the money that she had our credit card number so she would charge us. Through the whole process really we were treated poorly. Why should your client get stuck in the middle of you and the hotel