6/10 Okay
Rachel Ann
Travelled with group
23 July 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I would like to begin by saying that the staff at this property are absolutely lovely, and the service they deliver is excellent. They are friendly, welcoming and extremely accommodating. It was my birthday and they kindly left a slice of cake in my room. Unfortunately, the property itself does not really live up to its 5* rating. It is more like a 4* property. The rooms and décor throughout the hotel are basic. There is no feel of luxury to the property. The reception and public areas are very small and dark. The hotel advertises a fitness facility, but it is housed in the attic with no air conditioning, no water and no towels. Expecting people to exercise in such conditions in the height of summer in a city with a climate like that of Venice is simply absurd. Furthermore, it has very limited hours of operation and doesn’t actually open until 10:00!! If exercising on holiday is important to you, this is definitely not the property for you! The location of the hotel however, is quite delightful. It is situated on the other side of the Grand Canal to where the main tourist hotspots are meaning that it is peaceful and oozes local charm.
Rachel Ann
Stayed 1 night in Jul 2024