6/10 Okay
Susan
Travelled with family
28 July 2024
Liked: Staff & service, amenities
I was disappointed in the hotel facilities. I thought this was going to be our favorite hotel. We paid the most for the rooms and wanted it to be a great experience. However, it just wasn't. We just felt like the service was not up to par and the rooms were insufficient. The bathrooms were uncomfortable and we could mot walk past our bed without hitting the tv. While we were in our terrible room, the ceiling began to leak and flooded the floor. A repairman was sent to fix it while we were in the room. We asked to be moved and the hotel did comply and gave us a nice gift. The restaurant at the hotel was very nice on the water but when my son showed up in flip flops, we were initially turned away. Overall, I felt like the facility was old and dated, took tol long for checkin and rooms were small and uncomfortable. Location was good, but likely would not pay that price again for the same experience.
Susan
Stayed 3 nights in Jun 2024