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Anantara Palais Hansen Vienna Hotel

5.0 star property
Luxury Vienna hotel connected to a railway/underground station, a quick walk to Sigmund Freud Museum
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Anantara Palais Hansen Vienna Hotel

View from room
Designer store
Indoor pool
Deluxe Room | Bathroom
Suite (Ring) | View from room

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Room service
The price is AU$602
includes taxes & fees
6 Jan - 7 Jan 2025

Explore the area

Map
Schottenring 24, Vienna, Vienna, 1010
  • Sigmund Freud Museum
    8 min walk
  • University of Vienna
    8 min walk
  • Rathausplatz
    12 min walk
  • Vienna (VIE-Vienna Intl.)
    23 min drive

Room options

View all photos for Grand Room (Premium, Extra Bed 3Adults)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Room (Premium, Extra Bed 3Adults)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 281 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite (Extra Bed 3 Adults)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Extra Bed 3 Adults)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 53 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Junior Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 53 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Anantara)

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite (Anantara)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Extra Bed 2 Adults + 1 Child)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Extra Bed 2 Adults + 1 Child)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 53 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 53 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room (Extra Bed 3 Adults)

Frette Italian sheets, premium bedding, minibar, in-room safe

Premium Room (Extra Bed 3 Adults)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Anantara, Extra Bed 2Ad + 1Ch)

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite (Anantara, Extra Bed 2Ad + 1Ch)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Anantara, Extra Bed 3Adults)

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite (Anantara, Extra Bed 3Adults)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Balcony

Premium Room, Balcony | Room amenity

Premium Room, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room (Premium)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Room (Premium)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Frette Italian sheets, premium bedding, minibar, in-room safe

Premium Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Premium 1 Bedroom, Extra Bed 2Ad+1Ch)

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite (Premium 1 Bedroom, Extra Bed 2Ad+1Ch)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Premium 1 Bedroom, Extra Bed 3Adults)

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite (Premium 1 Bedroom, Extra Bed 3Adults)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (Extra Bed 2 Adults + 1 Child)

Frette Italian sheets, premium bedding, minibar, in-room safe

Premium Room (Extra Bed 2 Adults + 1 Child)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Grand Room (Premium, Extra Bed 2Ad + 1Ch)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Room (Premium, Extra Bed 2Ad + 1Ch)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Premium 1 Bedroom)

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite (Premium 1 Bedroom)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AU$2,637
for 1 night
includes taxes & fees
1 Jan - 2 Jan
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About the area

Vienna

Anantara Palais Hansen Vienna Hotel puts you in the heart of Vienna, connected to a railway/underground station and within a 20-minute stroll of Sigmund Freud Museum and Servitenkirche. Highlights at this luxury hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages, hydrotherapy and mani/pedis along with access to the sauna and hot tub. The fine-dining restaurant, Edvard, serves international cuisine and is open for dinner. Theo's Lounge & Bar is the hotel's own bar. Enjoy the indoor swimming pool, 24-hour gym and sauna as well as access to bike hire. Business travelers can take advantage of meeting rooms, a 24-hour business centre, and conference space. Plus you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 15-minute walk of this 5-property class Innere Stadt hotel include Judenplatz and St. Stephen's Cathedral.

What's nearby

  • Vienna Christmas Market - 13 min walk
  • Stephansplatz - 14 min walk
  • St. Stephen's Cathedral - 14 min walk
  • Hofburg Imperial Palace - 15 min walk
  • Vienna State Opera - 5 min drive

Getting around

  • Schottenring U-Bahn - 4 min walk
  • Vienna Franz-Josefs-Station - 19 min walk
  • Vienna International Airport (VIE) - 23 min drive

Restaurants

  • ‪U2 U4 Schottenring - ‬3 min walk
  • ‪Flex - ‬5 min walk
  • ‪Schottenring - ‬3 min walk
  • ‪India Gate - ‬5 min walk
  • ‪Qero - ‬4 min walk

About this property

Anantara Palais Hansen Vienna Hotel

Luxury Vienna hotel connected to a railway/underground station, a quick walk to Sigmund Freud Museum
Anantara Palais Hansen Vienna Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A sauna, multilingual staff, and tour/ticket assistance are also featured at the luxury Anantara Palais Hansen Vienna Hotel. Parking is available for a fee.

This 5-star Vienna hotel is smoke free.

  • 1 building
  • 152 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 1873
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Anantara Palais Hansen Vienna Hotel offers 152 accommodations with tablet computers and minibars. This individually decorated and furnished accommodation has separate sitting areas. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

This Vienna hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (EUR 52 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 42 per person
  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Der Wintergarten
  • Edvard
  • Theo's Lounge & Bar

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • On a river

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1873
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • Pay films
  • Tablet computer

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per accommodation, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 2.524 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 42.00 per person
  • Covered self-parking fee: EUR 52 per day
  • Pet fee: EUR 50 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 5 stars.

Property is also known as

Hansen Kempinski
Hansen Kempinski Vienna
Kempinski Hansen Vienna
Kempinski Palais Hansen Vienna
Kempinski Palais Vienna
Palais Hansen Kempinski
Palais Hansen Kempinski Hotel
Palais Hansen Kempinski Hotel Vienna
Palais Hansen Kempinski Vienna
Palais Kempinski
Palais Hansen Kempinski Vienna Hotel

Frequently asked questions

What is the cancellation policy at Anantara Palais Hansen Vienna Hotel?

Anantara Palais Hansen Vienna Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Anantara Palais Hansen Vienna Hotel?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Anantara Palais Hansen Vienna Hotel on 6 Jan 2025 start from AU$588.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Anantara Palais Hansen Vienna Hotel?

Yep, Anantara Palais Hansen Vienna Hotel has a secured covered self car park for EUR 52 per day.

Is there a spa on site at Anantara Palais Hansen Vienna Hotel?

Yep, there is an onsite spa at Anantara Palais Hansen Vienna Hotel. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Anantara Palais Hansen Vienna Hotel have a pool?

Anantara Palais Hansen Vienna Hotel has a pool and an indoor pool.

What luxury perks are available at Anantara Palais Hansen Vienna Hotel?

Anantara Palais Hansen Vienna Hotel features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with Frette Italian sheets, deep soaking tubs and 24-hour room service.

What makes Anantara Palais Hansen Vienna Hotel a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and Frette Italian sheets in the guestrooms, help set the scene for a romantic weekend at Anantara Palais Hansen Vienna Hotel.

Is Anantara Palais Hansen Vienna Hotel family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Anantara Palais Hansen Vienna Hotel is a hit with families.

Are there hot tubs in the rooms at Anantara Palais Hansen Vienna Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Anantara Palais Hansen Vienna Hotel serve breakfast?

Sure does, buffet breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Anantara Palais Hansen Vienna Hotel?

No, Anantara Palais Hansen Vienna Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Anantara Palais Hansen Vienna Hotel?

Yep, you can grab a meal at Anantara Palais Hansen Vienna Hotel's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Anantara Palais Hansen Vienna Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Anantara Palais Hansen Vienna Hotel?

Furry friends are welcome at Anantara Palais Hansen Vienna Hotel, with food and water bowls on offer.

Anantara Palais Hansen Vienna Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 814 out of 1002 reviews" "
Rating 8 - Good. 137 out of 1002 reviews" "
Rating 6 - Okay. 34 out of 1002 reviews" "
Rating 4 - Poor. 11 out of 1002 reviews" "
Rating 2 - Terrible. 6 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arnaud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythibng was perfect. Except for the digital water system in the shower that was a little unreliable
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
The only minus it was hot weather and was very hot in the room...
Stayed 1 night in Sep 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Nice room but not great value for money. Room service was excellent however checkout was disappointing as there was not enough staff and it became chaotic. Fabulous location.
Stayed 2 nights in Aug 2024

10/10 Excellent

Anthony

Stayed 3 nights in Aug 2024

10/10 Excellent

Lauren

Stayed 5 nights in Aug 2024

10/10 Excellent

Jasem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and room, and excellent staff
Stayed 3 nights in Jul 2024

10/10 Excellent

yeun ae

Stayed 6 nights in May 2024

10/10 Excellent

Ivana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with pleasant and luxurious feel, comfortable rooms, and impeccable service. We truly enjoyed our stay and will try to come back when we are back in Vienna!
Stayed 1 night in Jul 2024

8/10 Good

John

Stayed 3 nights in May 2024

10/10 Excellent

Luba

Stayed 5 nights in May 2024

10/10 Excellent

aharon

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

6/10 Okay

Maayan

Travelled with family
Disliked: Property conditions & facilities
The hotel is old and doesn't feel like luxury 5 stars experience. Cleanliness needs to be improved in the hotel's rooms and corridors. Also, the smell in the hotel isn't good, and it feels like it's old and unmaintained. Despite this, the breakfast is excellent and the staff is friendly and accommodating.
Stayed 6 nights in Apr 2024

10/10 Excellent

kevin george

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a true five star hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Christopher Charles, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and professional Staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stuff , great room , great breakfast - anything you need for great vacation
Stayed 1 night in Mar 2024

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an oasis. It cannot be faulted. Totally first class
Stayed 3 nights in Feb 2024

4/10 Poor

Talgat

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Remember that there is No option to go the pool with a child after 4pm, which they do not inform about. So it is rather family unfriendly hotel. Disappointment. The staff in spa do not speak english.

6/10 Okay

Luis Ignacio

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Nice property but terrible reception staff!! It is a shame that such a big investment in customer comfort is completely ruin by incapable front desk staff. It is a shame to spend 1000 euros a night and not get the service you paid for!!
Stayed 2 nights in Dec 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for a short stay
Not too bad, used to be better. Room service menu and wine list could be improved. Buffet breakfast not as good as other places.
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Saud, Dhahran

Stayed 3 nights in Dec 2023

8/10 Good

Mary

Stayed 5 nights in Dec 2023

10/10 Excellent

Peter

Stayed 2 nights in Dec 2023