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SureStay Hotel by Best Western Vientiane

3.5 star property
Art Deco hotel with free breakfast and free valet parking

Photo gallery for SureStay Hotel by Best Western Vientiane

Bar (on property)
Lounge
Lobby sitting area
Lobby sitting area
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
The current price is AU$112
includes taxes & fees
1 May - 2 May

Explore the area

Map
101 Chao Anou Road, Vientiane, 85621
  • Mekong Riverside Park
    ‪6 min walk‬
  • Ban Anou Night Market
    ‪8 min walk‬
  • Talat Sao
    ‪18 min walk‬
  • Vientiane (VTE-Wattay Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
Minibar
Satellite channels
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, City View

Superior Room, 2 Single Beds, Non Smoking, City View

Superior Room, 2 Single Beds, Non Smoking, City View

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
Minibar
Satellite channels
  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Balcony, River View

Suite, 1 King Bed, Balcony, River View

Suite, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Separate bath and shower
Hairdryer
Private bathroom
Bathrobes
  • River view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Minibar, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
Minibar
Satellite channels
  • City view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Balcony, River View

Minibar, desk, free WiFi

Executive Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Separate bath and shower
Hairdryer
Private bathroom
Bathrobes
  • River view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Vientiane

SureStay Hotel by Best Western Vientiane places you steps from Xieng Khuan and within a 10-minute stroll of Mekong Riverside Park. Highlights at this Art Deco hotel include free continental breakfast, a restaurant and free valet parking. .The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Each morning free breakfast is served. There's also the convenience of limited parking. .In proximity to this 3.5-property class Chinatown hotel you'll find Thai-Laos Friendship Bridge.

What's nearby

  • Mekong Riverside Park - 6 min walk - 0.6 km
  • Ban Anou Night Market - 8 min walk - 0.7 km
  • Talat Sao - 18 min walk - 1.6 km
  • Patuxay - 2 min drive - 2.3 km
  • Vientiane Center - 2 min drive - 2.0 km

Getting around

  • Nong Khai Na Tha Station - 31 min drive
  • Vientiane (VTE-Wattay Intl.) - 12 min drive

Restaurants

  • ‪Cafe Amazon Vientiane (ริมโขง) - ‬1 min walk
  • ‪Tipsy Elephant Bar - ‬1 min walk
  • ‪The Drop Zone - ‬2 min walk
  • ‪3 Euy Nong Restaurant - ‬1 min walk
  • ‪Day2Night - ‬1 min walk

About this property

SureStay Hotel by Best Western Vientiane

Art Deco hotel with free breakfast and free valet parking
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly SureStay Hotel by Best Western Vientiane. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Vientiane hotel.

  • 1 building
  • 68 guestrooms or units
  • 10 levels
  • Built in 2019
  • Continental breakfast (free)
  • Deli
  • Business centre (24 hours)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
SureStay Hotel by Best Western Vientiane offers 68 air-conditioned accommodations with minibars and complimentary bathrobes. 32-inch Smart televisions come with satellite channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Vientiane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, French, Lao, Spanish, Thai, Vietnamese

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Front of property

Riverside Hotel

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 200 reviews
Riverside Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at SureStay Hotel by Best Western Vientiane

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for LAK 225000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of LAK 500000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: LAK 225000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Surestay By Best Vientiane
SureStay Hotel by Best Western Vientiane Hotel
SureStay Hotel by Best Western Vientiane Vientiane
SureStay Hotel by Best Western Vientiane Hotel Vientiane

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Vientiane?

Yep, SureStay Hotel by Best Western Vientiane has a free self car park and free valet parking. Onsite parking is limited.

How much does it cost to stay at SureStay Hotel by Best Western Vientiane?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Vientiane on 1 May 2025 start from AU$111.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Vientiane serve breakfast?

You bet, complimentary continental brekkie is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at SureStay Hotel by Best Western Vientiane?

No, SureStay Hotel by Best Western Vientiane does not offer an airport shuttle service.

Is there a bar or restaurant at SureStay Hotel by Best Western Vientiane?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at SureStay Hotel by Best Western Vientiane?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at SureStay Hotel by Best Western Vientiane?

No, pets and service animals are not allowed.

SureStay Hotel by Best Western Vientiane Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 44 reviews
Rating 8 - Good. 13 out of 44 reviews
Rating 6 - Okay. 4 out of 44 reviews
Rating 4 - Poor. 2 out of 44 reviews
Rating 2 - Terrible. 2 out of 44 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sinhpraseuth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services and amenities. Locatec in the heart of the city. Walking distance to almost everything
Stayed 3 nights in Dec 2024

4/10 Poor

Yuri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like rollercoaster rides, you’ll love their shower. One minute it gives you burning hot water then it turns to solid cold shower. It happens every few min. Inside the shower was rusty and mouldy. Front desk ladies and the lady manager need to learn hospitality attitude and services from their serving staff. Servers from bartenders and breakfast people were very nice except those rude cold ladies at front, especially the middle aged manager. When I asked for a late check out, one lady wanted to charge me. I then asked another gentleman later again who allowed me to stay a little longer.
Stayed 1 night in Dec 2024

4/10 Poor

Yuri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in, front desk lady requires CASH deposit of 30USD. When I only had 20 dollar bills, she just kept 40 because she didn’t want to give me a change. She then asked me some questions that made me assume this hotel is often used for “funny” business with some unwanted overnight guests. Of course someone like me with a US passport, a solo female Traveller who is obviously married, who looks more Asian than American couldn’t possibly be booking an “executive”room all to herself. Good start. AC worked like a champ. Sloppy housekeeping. Breakfast had limited selections but they will make eggs if you ask. Bar upstairs is very nice but can get loud. I would not stay in their suite which is on the same level as their popular bar (I made that mistake in my previous trip in a similar hotel setting). When I first saw the tv listing inside the remote box (shown) was very nice except the info was incorrect. To me, their view of “service” is “what can we get away with” rather than “how can we better serve our customers.”
Stayed 4 nights in Dec 2024

10/10 Excellent

Sung A

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is flawless! Everything exceeded my expectations, from cleanliness and service to location. I'm truly grateful for the comfortable and delightful stay this hotel provided.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sung A

Stayed 2 nights in Oct 2024

2/10 Terrible

Paul

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Rude and ugly staff attitude… as African American can feel subtle discrimination from manager and front desk. Please avoid

8/10 Good

Oulaivanh

Stayed 1 night in Sep 2024

8/10 Good

Ki Bong, FAIRFAX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice location.
Stayed 12 nights in Sep 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stingy
It served its purpose and the heart of Vientiane. Don’t drink the water. Don’t add ice to your drink! Of the three days I was there, I was sick 1 1/2. I kept asking them for toilet paper and they bring me one roll at a time. With vomiting and explosive diarrhea it was just annoying to have to call them every few hours for toilet paper. I told them I was sick. They had a restaurant at the bar, but not one really for lunch. But they also didn’t offer room service. I had to convince them to bring me my food to me. It stated there was a minibar, but there was no minibar. These are all minor issues. The room was fabulous.
Stayed 4 nights in Jun 2024

8/10 Good

Didier, Kirkland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay in the downtown tourist area, very close to the night market and many other dining options. Rooftop bar is quite nice
Stayed 1 night in Jun 2024

6/10 Okay

Donna, Silver Spring

Liked: Cleanliness
The hotel needs upgrading. The room service food was terrible.
Stayed 2 nights in Mar 2024

10/10 Excellent

genevieve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel from which you can walk to the river and the night market. Many temples and monuments close by too. Breakfast was good. There is a roof top bar which will be noisy if you get a room on the 9th floor ( roof top is on 10th). When they close, they move the furniture around...
Stayed 2 nights in Feb 2024

10/10 Excellent

Lathmixay

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Henry

Stayed 1 night in Nov 2023

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service,great location and very clean.
Stayed 2 nights in Nov 2022

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location is great. Great staffs and very clean.
Stayed 2 nights in Nov 2022

10/10 Excellent

HENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Taher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bad , still ok
Ok Why the guest must pay for slippers of lost ? 10 USD per slipper ? Ridiculous!!!
Stayed 2 nights in Feb 2020

10/10 Excellent

Patrick H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and brand new
Newest hotel in Vientiane. Staff extremely friendly. Rooms very clean and close to many restaurants and bars
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

HEUNG SOE

Stayed 1 night in Sep 2024

2/10 Terrible

MINGI

Stayed 2 nights in Sep 2024