6/10 Okay
julia
Travelled with family
24 Mar 2024
Liked: Property conditions & facilities
bad customer service
hotel itself is not bad at all , nice breakfast terrace and spa
we had an issue with house keeping. on the first night we put do not disturb sign because room was not bad and we did not want to make people do extra work but on the last night we needed clean up and new towels and toilet paper , so we made sure that we took do no disturb sign off .
when we came back , someone got in our room , took spa robe out of the room and put do not disturb sign on the door . they did not clean the room . when i addressed it with customer service they started argue with us saying that the tag was on the door .it was not . But if it was like they claimed then who gave them ok to still enter the room and take the robe and check the fridge ( when we were checking out they charged us for the cookies from the fridge that my son had ) So, they knew already that cookies were gone. with all that being said : not only they did not clean our room because they said tag was on , but they entered the room with tag on ( according to them ) . Breakfast was ok
very dirty around hotel
julia
Stayed 3 nights in Mar 2024