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Fort Magruder Historic Williamsburg, Trademark by Wyndham

3.5 star property
Colonial hotel with free breakfast and fitness centre
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fort Magruder Historic Williamsburg, Trademark by Wyndham

Property grounds
Lobby sitting area
Reception
Front of property - evening/night
Exterior

Reviews

7.2 out of 10

Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • Laundry
  • Hot tub
  • 24/7 front desk
  • Pet-friendly
The price is AU$131
includes taxes & fees
9 Jan - 10 Jan

Explore the area

Map
6945 Pocahontas Trail, Williamsburg, VA, 23185
  • Golden Horseshoe Golf Club
    4 min drive
  • The Public Hospital of 1773
    4 min drive
  • Governor's Palace
    5 min drive
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.)
    21 min drive

Room options

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking (One-Bedroom)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking (One-Bedroom)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
  • 84 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed, Non Smoking (Parlor Suite, One-Bedroom)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Signature Suite, 1 King Bed with Sofa bed, Non Smoking (Parlor Suite, One-Bedroom)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Mini-fridge
  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Junior Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
  • 36 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Non Smoking, Kitchenette (Murphy Bed Only)

Studio Suite, Non Smoking, Kitchenette (Murphy Bed Only)

Studio Suite, Non Smoking, Kitchenette (Murphy Bed Only)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Mini-fridge
  • 31 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Murphy Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • 31 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, Multiple Beds, Non Smoking (Parlor Suite, One-Bedroom)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Signature Suite, Multiple Beds, Non Smoking (Parlor Suite, One-Bedroom)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Mini-fridge
  • 50 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Classic Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Classic Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Classic Room, 2 Double Beds, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking (One-Bedroom)

Balcony

Executive Suite, Multiple Beds, Non Smoking (One-Bedroom)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
  • 84 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Property entrance

Best Western Williamsburg Historic District

Pool
Breakfast included
Pet-friendly
Parking included
3.5 out of 5, Good, (1001)
The price is AU$123
for 1 night
includes taxes & fees
22 Jan - 23 Jan
Best Western Williamsburg Historic District

About the area

Williamsburg

Fort Magruder Historic Williamsburg, Trademark by Wyndham puts you in the centre of Williamsburg, 1.7 km (1 mi) from Redoubt Park and 2.9 km (1.8 mi) from Governor's Palace. Highlights at this Colonial hotel include a restaurant, an indoor swimming pool and free continental breakfast. .The restaurant, Southern Restaurant, is open for breakfast. Enjoy the gym, Hot tub, seasonal outdoor swimming pool and pool loungers. 26500 square feet (2462 square metres) of event facilities include 16 meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free breakfast is served. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 3.5-property class Williamsburg hotel include Water Country USA and Busch Gardens Williamsburg.

What's nearby

  • Merchants Square - 5 min drive
  • Governor's Palace - 5 min drive
  • College of William and Mary - 5 min drive
  • Water Country USA - 7 min drive
  • Busch Gardens Williamsburg - 8 min drive

Getting around

  • Williamsburg Transportation Center - 5 min drive
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.) - 21 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Mellow Mushroom - ‬5 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Fort Magruder Historic Williamsburg, Trademark by Wyndham

Colonial hotel with free breakfast and fitness centre
Fort Magruder Historic Williamsburg, Trademark by Wyndham offers its guests a seasonal outdoor pool, an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 16 meeting rooms. Event space at this hotel measures 26500 square feet (2462 square metres) and includes a conference centre. A library, a terrace, and a vending machine are also featured at the business-friendly Fort Magruder Historic Williamsburg, Trademark by Wyndham. Self parking is free.

This 3.5-star Williamsburg hotel is smoke free.

  • 1 building
  • 303 guestrooms or units
  • 4 levels
  • 26500 sq ft of conference space
  • 2462 sq. m of conference space
  • Built in 1975
  • Continental breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Dining venue
Fort Magruder Historic Williamsburg, Trademark by Wyndham offers 303 accommodations with free newspapers and coffee/tea makers. Rooms open to furnished balconies or patios. Beds feature down duvets. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Skedaddle Coffee Shop
  • Southern Restaurant

Things to do

  • Gym
  • Indoor pool
  • Library
  • Seasonal outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (26,500 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 12 September to 21 May:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • An off-lead area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Fort Magruder Historic Williamsburg, Trademark by Wyndham.

Property is also known as

Fort Magruder
Fort Magruder Hotel
Fort Magruder Hotel Williamsburg
Fort Magruder Williamsburg
Fort Magruder Hotel Trademark Collection Wyndham Williamsburg
Fort Magruder Hotel Trademark Collection Wyndham
Fort Magruder Trademark Collection Wyndham Williamsburg
Fort Magruder Trademark Collection Wyndham
Hotel Fort Magruder Hotel Trademark Collection by Wyndham
Fort Magruder Hotel Trademark Collection by Wyndham Williamsburg
Fort Magruder Hotel Conference Center
Fort Magruder Hotel Trademark Collection by Wyndham
Fort Magruder Historic Williamsburg Trademark by Wyndham
Fort Magruder Historic Williamsburg, Trademark by Wyndham Hotel

Frequently asked questions

What is the cancellation policy at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

Fort Magruder Historic Williamsburg, Trademark by Wyndham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

As of 8 Jan 2025, prices found for a 1-night stay for 2 adults at Fort Magruder Historic Williamsburg, Trademark by Wyndham on 9 Jan 2025 start from AU$131.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

Yep, Fort Magruder Historic Williamsburg, Trademark by Wyndham has a free self car park, free extended parking and free RV/bus/truck parking.

Are there any beaches close to Fort Magruder Historic Williamsburg, Trademark by Wyndham?

The closest beach to Fort Magruder Historic Williamsburg, Trademark by Wyndham is Jamestown Beach (10.7 km).

Does Fort Magruder Historic Williamsburg, Trademark by Wyndham have a pool?

Fort Magruder Historic Williamsburg, Trademark by Wyndham has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 10:00 PM (Seasonal outdoor pool open from April to October).

What makes Fort Magruder Historic Williamsburg, Trademark by Wyndham a romantic place to stay?

1 hot tub and garden-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Fort Magruder Historic Williamsburg, Trademark by Wyndham.

Is Fort Magruder Historic Williamsburg, Trademark by Wyndham family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Fort Magruder Historic Williamsburg, Trademark by Wyndham is a hit with families.

Does Fort Magruder Historic Williamsburg, Trademark by Wyndham serve breakfast?

Yeah, our visitors are hooked on the free continental breakfast here! Served daily between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

No, Fort Magruder Historic Williamsburg, Trademark by Wyndham does not offer an airport shuttle service.

Is there a bar or restaurant at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

Yep, you can grab a meal at Fort Magruder Historic Williamsburg, Trademark by Wyndham's onsite restaurant.

What time are check-in & check-out at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Fort Magruder Historic Williamsburg, Trademark by Wyndham?

Dogs are welcome at Fort Magruder Historic Williamsburg, Trademark by Wyndham, with dog exercise areas on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Fort Magruder Historic Williamsburg, Trademark by Wyndham Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 446 out of 1366 reviews" "
Rating 8 - Good. 339 out of 1366 reviews" "
Rating 6 - Okay. 257 out of 1366 reviews" "
Rating 4 - Poor. 162 out of 1366 reviews" "
Rating 2 - Terrible. 162 out of 1366 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Bridget

Stayed 2 nights in Aug 2024

8/10 Good

Vaida

Business traveller
Liked: Cleanliness, staff & service, room comfort
Historic stay
It has a breeze of history. Lobby has 1970 decor, but I would keep it for the mood, there are war artifacts in display. Rooms are under renovation, so for now minus on cleanliness, due to humid weather, outside windows are always precipitating water, but breakfast buffet was clean and well arranged with good morning meal.
Stayed 1 night in Sep 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
The front desk attendees and every position and role of staff had outstanding personalities and friendly attitudes, they were all working to make our stay and all other guests, experiences absolutely positive.
Stayed 2 nights in Oct 2024

10/10 Excellent

charles

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Ariele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Miranda

Liked: Staff & service
Stayed 1 night in Oct 2024

8/10 Good

Stacy

Travelled with family
Liked: Staff & service, amenities
Hotel definitely needs some renovations. Staff and location were great.
Stayed 1 night in Oct 2024

10/10 Excellent

Kais

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kais

Stayed 1 night in Oct 2024

4/10 Poor

Hector

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Lauren

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend!!!!
The floors look like they hadn’t been vacuumed in years in the corners. There were dead bugs, all under the bed and all along the corners of the wall the fridge was so frozen. It wouldn’t even close so Everything spoiled. When we got back from Busch Gardens, we had no hot water to take a shower. Breakfast was not that great and the other guest were rude. Plus this place gave my dog fleas. Do not recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. Just don't try to check in early.
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with group
Stayed 1 night in Oct 2024

10/10 Excellent

Leyssah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2024

10/10 Excellent

Leyssah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2024

10/10 Excellent

Leyssah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was the most disgusting hotel I have ever been in. The room was uninhabitable. No way you could use the bathroom or even consider showering. We checked in and left immediately they would not refund the room, only the next two nights. I would sleep in my car before I would ever sleep in this hotel.
Stayed 3 nights in Sep 2024

6/10 Okay

Karen

Travelled with group
Disliked: Staff & service, property conditions & facilities
We stayed friday till monday had hot water friday but mothing sat sun or monday..inquired about it front desk stated " a lot of people showering at once we r looking into it..that was saturday..sunday we r told.they had to order a piece and wont be in till monday...then was told "waiting for management approval to move us to another wing with hot water..well 5 hours later they tell us we can move we have 24 hours left i aint changing room..i just want to use the shower which they finally agreed to but it was 1/2 way across the hotel and very spooky area...asked for manager never got one..was told i would be credit for issue never got it..not a happy customer...breakfeast was same thi g saugae and gravy all weekend and monday only cold food nothing hot....hot tub and pool great..room was clean and rugs defti ly need to be updated and customer service desk gentleman Rude as crap.....
Stayed 3 nights in Sep 2024

2/10 Terrible

Ann

Disliked: Cleanliness, amenities, property conditions & facilities
My entire family came for an event and the only thing that was nice was the banquet hall!!! Rooms had roaches, no hot water, nothing!!! They blamed the no hot water on everyone taking showers at the same time!!! Only one person working the front desk… I had to make them put my sister in a new room because of the mold smell and pee odor!!! I was so hurt, disappointed!!! Never again!!!!!
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
You can learn a lot about a place when something goes wrong. We had a lot of issues- nonworking fridge, phone, tv. Building wasn't kept up well. But when hot water heater for the whole property broke, we had a very hard time getting correct information or even an 'I'm sorry about this' from more than one staff member. One night staff member said there would be no concessions for the lack of ability to shower, and another daytime staff member demanded that I understand how hard this was for HIM to deal with. Breakfast lady was very cheerful and engaging, but the breakfast was limited, and the same old thing over again. So if you didn't like the selection the first day, you were out of luck the second day. We have enjoyed our stay here in the past, but you can tell they have let this place go. The water stains, dirty and torn carpets, peeling wall paper, broken elevator call box, loose electrical outlet...I'm surprised it is a Wyndham property. By reaching out to Wyndham directly, we were able to sort things out, especially after the confusion at the desk at checkout ("Can't you READ???" is not good customer service). While I appreciate that the company customer service team was empathetic and swift in working with us, it's just not worth being yelled at in person by the employees.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities
The property is in need of some upgrades but overall a great place to stay for a reasonable cost.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
There was no
Stayed 1 night in Sep 2024

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Our first room had roaches in the refrigerator and kitchen area. We were able to change rooms, but they did not have the same room type available for us. The second room was clean and had no problems. The staff was competent and courteous.
Stayed 3 nights in Aug 2024

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple issues. Arrived at 3:05p. Not busy and asked receptionist about check-in. Very quick reply that room wasn’t ready and to come back closer to 4. Sat on far side of lobby for 10-15 min. As we had plans that we needed to leave for, I went to ask if ok to leave and if they would be sure to hold room for a 10p check-in given our event. There was a new person at the desk, and he quickly said that room was ready and reached into a stack and pulled out keys and check-in info that had been there for some time. Additionally, ceiling in room had what appeared to be a mold stain. Finally, no hot water the next morning for shower. Would not recommend this property.
Stayed 1 night in Sep 2024

2/10 Terrible

Virginia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty roaches in the room
Stayed 1 night in Sep 2024