4/10 Poor
Christopher, Edinburgh
18 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Poorly maintained, indifferent staff and feral guests. Our room seemed to have electrical problems as most of the lights didn't work. The receptionist was unable to move us and promised they would be fixed the next day. They never were, so we navigated the room at night with phone torches. This revealed an unidentifiable brown liquid stain on the carpet, a mixture of pink and black moulds in the bathroom, cracked and uneven tiles and chipped/cracked fixtures and fittings. Sleep was disrupted by feral children running laps of the hotel corridors shouting after midnight, then drunk guests trying to find their rooms. Breakfast was ok but not well replenished. As it was a weekend we had the "bonus" of free parking, but I can't believe they have the brass neck to charge paying customers to park at the hotel on weekdays, bearing in mind this is on an out of town office/industrial park not in the town centre. Staff were generally indifferent an obviously fed up of dealing with a string of complaints from unhappy guests (we heard several other complaints about noise and poor service). This was my first stay at a Village Hotel and it will certainly be my last!
Christopher
Stayed 2 nights in Aug 2024