The Westin DC Downtown

4.0 star property
Hotel with 5 restaurants, a short walk to Smithsonian American Art Museum
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin DC Downtown

Terrace/patio
Lobby
Lobby
1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds
5 restaurants, breakfast, dinner served; American cuisine

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
999 9th Street NW, Washington, DC, 20001
  • CityCenterDC
    1 min walk
  • Walter E. Washington Convention Center
    3 min walk
  • Smithsonian American Art Museum
    5 min walk
  • Washington, DC (DCA-Ronald Reagan Washington National)
    14 min drive

Room options

Deluxe Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

Studio Suite, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Premier Room, 2 Queen Beds, Non Smoking (Mobility Accessible Room, Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Signature Suite, 1 Bedroom, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible Room, Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking (Hearing Accessible Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

Studio Suite, 2 Queen Beds, Non Smoking (Mobility Accessible Room, Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Park View (Hearing Accessible Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Park View (Hearing Accessible Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Park View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Park view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 1 Bedroom, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 Queen Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Queen Beds, Non Smoking, Park View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Park view
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 2 Queen Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Premier Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Superior Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Premier Suite, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking, Bathtub (Mobility / Hearing Accessible Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Studio Suite, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Studio Suite, 2 Queen Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

About the area

Washington

The Westin DC Downtown puts you in the heart of Washington, within just a 10-minute stroll of popular attractions like Walter E. Washington Convention Center and Smithsonian American Art Museum. Highlights at this hotel include 5 restaurants and a bar/lounge. .The restaurant, Root and Vine, serves American cuisine and is open for breakfast and dinner. The Bar at Root and Vine is the hotel's own bar. 65114 square feet (6049 square metres) of event facilities include conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site. .Within a 15-minute walk of this 4-property class Downtown Washington D.C. hotel, attractions include National Mall and White House.

What's nearby

  • Walter E. Washington Convention Center - 3 min walk - 0.3 km
  • Capital One Arena - 6 min walk - 0.6 km
  • National Mall - 13 min walk - 1.1 km
  • White House - 14 min walk - 1.2 km
  • Smithsonian Institution - 15 min walk - 1.3 km

Getting around

  • Gallery Place Chinatown Station - 6 min walk
  • Washington Union Station - 7 min drive
  • Ronald Reagan National Airport (DCA) - 14 min drive

Restaurants

  • ‪Chop T Creative Salad Co. - ‬5 min walk
  • ‪Tatte Bakery & Cafe | City Center - ‬4 min walk
  • ‪Zaytinya - ‬3 min walk
  • ‪Marriott Marquis Washington, DC - ‬3 min walk
  • ‪Yard House - ‬3 min walk

About this property

The Westin DC Downtown

Hotel with 5 restaurants, a short walk to Smithsonian American Art Museum
There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 65114 square feet (6049 square metres) and includes conference space. A fitness centre, tour/ticket assistance, and a garden are also featured at the business-friendly The Westin DC Downtown. For a fee, parking is available.

This 4-star Washington hotel is smoke free.

  • 1 building
  • 807 guestrooms or units
  • 16 levels
  • 5 dining venues
  • 65114 sq ft of conference space
  • 6049 sq. m of conference space
  • Built in 1989
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
The Westin DC Downtown offers 807 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 19-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (USD 48 per day; includes in/out privileges)
  • Valet parking on site (USD 60.18 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 22 to 28 for adults and USD 22 to 28 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Market at Root and Vine
  • Root and Vine
  • Starbucks
  • The Bar at Root and Vine

Family friendly

  • Free cot
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 65,114 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Ceiling hoist
  • Grab bar near toilet
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height view port in door
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 16 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 34.79 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 22 to 28 for adults and USD 22 to 28 for children
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Self-parking fee: USD 48 per day (in/out privileges)
  • Valet parking fee: USD 60.18 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a deadlock
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a deadlock in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Renaissance Washington DC Downtown
Renaissance Hotel Washington DC Downtown
Renaissance Washington DC Downtown
Renaissance Washington DC Downtown Hotel
Washington DC Downtown Hotel
Renaissance Hotel Washington Dc
Renaissance Washington Dc Hotel
Washington Dc Renaissance
The Westin DC Downtown Hotel
The Westin DC Downtown Washington
The Westin Washington DC Downtown
The Westin DC Downtown Hotel Washington
Renaissance Washington DC Downtown Hotel
Renaissance Washington DC Downtown Hotel a Marriott hotel

Frequently asked questions

What is the cancellation policy at The Westin DC Downtown?

The Westin DC Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin DC Downtown?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at The Westin DC Downtown on 28 Nov 2024 start from AU$286.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin DC Downtown?

Yep, The Westin DC Downtown has a self car park with in/out privileges for USD 48 per day.

What makes The Westin DC Downtown a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Westin DC Downtown.

Is The Westin DC Downtown family-friendly?

You bet! With amenities such as a deli, as well as free infant beds in the guestrooms, it's no surprise that The Westin DC Downtown is a hit with families.

Does The Westin DC Downtown serve breakfast?

Yep, cooked-to-order breakfast is available weekdays between 6:30 AM and 10:00 AM and weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at The Westin DC Downtown?

No, The Westin DC Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin DC Downtown?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin DC Downtown?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Westin DC Downtown?

No, pets are not allowed.

The Westin DC Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1003 reviews" "
Rating 8 - Good. 242 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Justine

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, gorgeous, and tidy! The staff was extremely generous. Exceptional!
Stayed 2 nights in Aug 2024

10/10 Excellent

Mohammad, Princeton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful, room was very nice, and location is excellent for walking around a very nice area of DC.
Stayed 4 nights in Aug 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Omario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Junling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior design, handy workout room, clean, quiet, comfortable stay, walkable/biking/scooter to everywhere!
Stayed 2 nights in Aug 2024

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and outstanding gym!
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Celia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very appealing to the senses upon walking in. Staff greeted us promptly and got our bags out of the vehicle. The lobby was buzzing with guest at the restaurant and bar. Only issue we had during the stay was the cleanliness of the room upon arrival. They offered to switch rooms but we decided not to.
Stayed 2 nights in Aug 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping, dining and entertainment.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ryan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and modern , superb stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close to the hotel.
Stayed 2 nights in Aug 2024

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Jul 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Rob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

CHRISTINE, hagerstown

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was not ready at check in at 4:45 pm , given a voucher for $30 toward room service and then was told later that room service was not available
Stayed 1 night in Jul 2024

4/10 Poor

Alexandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean rooms, Loud hallways, tacky fees
This hotel has a great location, it is walking distance to Capital One Arena. We stayed the same night as a concert at the arena and the hotel was overwhelmed. Rooms were not ready for check-in at 4pm, there were long lines at check-in and valet. The hotel charges a $30/night destination fee and in return you get a food and beverage credit at their restaurant and some water in your room. It just feels likely a tacky game, raise the nightly rate and don't add silly fees. Rooms were clean, but the hallways were loud and sound was not well insulated.
Stayed 1 night in Jul 2024

10/10 Excellent

Michele, Patagonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Amazing staff! Would definitely recommend this facility.
Stayed 3 nights in Jul 2024

10/10 Excellent

Eric

Stayed 4 nights in Jul 2024

8/10 Good

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Check in
Stayed 1 night in Jul 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Staff & service, amenities
HORRIBLE SERVICE! We were in town for a concert the day of our check in. Check in is 4pm. We did not get into our room until after 7pm! Our concert was at 7:30! We were told the hotel was sold out and housekeeping couldn’t keep up. Checked online and rooms available they were not sold out. When we did finally get to our room the bathroom sink sprays all over the place when you turn it on. We were also told that our room was upgraded as a form of compensation for waiting so long. When we got to the room 2 queen bed room which is exactly what we paid for. NO UPGRADE. They also charged us a resort fee for a room we didn’t even get to get into. I could understand a few minutes, maybe even an hour but 3 hours is unacceptable especially when we needed to get ready for a concert. They had no compassion or concern for the situation either. We will NEVER stay at a Westin, Marriott etc! I will be contacting the BBB also.
Stayed 1 night in Jul 2024