4/10 Poor
Vathsana
2 Apr 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast scam
I booked one night at this hotel through hotel.com and paid for breakfast in advance. Nobody at the hotel seemed to have any record of this so they tried to charge me for a full breakfast (which came up to $60 for 2). I had to talk to 3 different people before I actually got the issue resolved. Breakfast seemed to be a big ordeal for many of the guests that morning. The whole process was very confusing and many of them got charged extra because the hotel did not make it clear what was included in the continental breakfast ($17) and what was included in the regular breakfast ($28). This was not a regular buffet style it was served cafeteria style where you walked down the line and they put the food on your plate. Do yourself a favor and don't have breakfast or any extras here. It's not worth the money. The hotel property and the room was clean, comfortable and well maintained but I have stayed at less expensive places in the area and had a much better experience. P.S don't drink the water from the water bottles provided in your room. They make it sound like its free and you can take it with you but if you read the label it says you will be charged $15 for consuming it.
Vathsana
Stayed 1 night in Mar 2024