See all properties
Save

The Ritz-Carlton, Pentagon City

5.0 star property
Luxury hotel connected to a shopping centre in Pentagon City with a 24-hour fitness centre

Photo gallery for The Ritz-Carlton, Pentagon City

Exterior
View from property
Meeting facility
View from property
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Gym
  • Housekeeping
  • Room service
  • Laundry
The current price is AU$440
includes taxes & fees
21 Feb - 22 Feb

Explore the area

Map
1250 South Hayes Street, Arlington, VA, 22202
  • Fashion Center at Pentagon City
    ‪1 min walk‬
  • Pentagon
    ‪18 min walk‬
  • Arlington National Cemetery
    ‪3 min drive‬
  • Washington, DC (DCA-Ronald Reagan Washington National)
    ‪8 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed with Sofa bed (Club Lounge Access)

55-inch Smart TV with satellite channels, TV, Netflix

Club Room, 1 King Bed with Sofa bed (Club Lounge Access)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Pillow-top bed
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Corner

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds (Hearing Accessible)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room, 2 Double Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
  • 70 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Pillow-top bed
  • 70 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

55-inch Smart TV with satellite channels, TV, Netflix

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Sofa bed - double
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

55-inch Smart TV with satellite channels, TV, Netflix

Executive Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Sofa bed - double
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Corner (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Corner (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

55-inch Smart TV with satellite channels, TV, Netflix

Club Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Pillow-top bed
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier Double Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Double Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Club Double Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Corner (Mobility Accessible, Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Corner (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Corner

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Corner (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed, Corner (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hotel Washington

  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (2252)
The price is AU$506
for 1 room
includes taxes & fees
21 Feb - 22 Feb
Hotel Washington

About the area

Arlington

At The Ritz-Carlton, Pentagon City, you'll be connected to a shopping centre and within steps of Fashion Center at Pentagon City. Highlights at this luxury hotel include a restaurant, a 24-hour gym and a bar/lounge. .The fine-dining restaurant, Santé, serves Mediterranean cuisine and is open for breakfast, brunch, lunch and dinner. 17000 square feet (1579 square metres) of event facilities include 11 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Within a 30-minute walk of this 5-property class Pentagon City hotel, attractions include Arlington National Cemetery and Pentagon.

What's nearby

  • Fashion Center at Pentagon City - 1 min walk
  • Pentagon - 18 min walk
  • Arlington National Cemetery - 3 min drive
  • Lincoln Memorial - 6 min drive
  • White House - 7 min drive

Getting around

  • Pentagon City Station - 1 min walk
  • Washington Union Station - 15 min drive
  • Ronald Reagan National Airport (DCA) - 8 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪Matchbox - ‬11 min walk
  • ‪Wiseguy Pizza - ‬2 min walk
  • ‪Chevy's Fresh Mex Restaurants - ‬2 min walk

About this property

The Ritz-Carlton, Pentagon City

Luxury hotel connected to a shopping centre in Pentagon City with a 24-hour fitness centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 11 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 17000 square feet (1579 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury The Ritz-Carlton, Pentagon City. For a fee, parking is available.

This 5-star Arlington hotel is smoke free.

  • 1 building
  • 365 guestrooms or units
  • 18 levels
  • 17000 sq ft of conference space
  • 1579 sq. m of conference space
  • Built in 1990
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Ritz-Carlton, Pentagon City offers 365 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

This Arlington hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Microwaves, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Arabic, Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 59 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 32 for adults and USD 16 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Santé

Things to do

  • 24-hour gym
  • Shopping centre

Family friendly

  • Free cot
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • 17,000 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Netflix

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Microwave on request
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 32.00 for adults and from USD 16.00 for children
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 59 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 50 per stay
  • Rollaway bed fee: USD 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pentagon City Ritz-Carlton
Pentagon Ritz-Carlton
Ritz-Carlton Pentagon
Ritz-Carlton Pentagon City
Ritz-Carlton Pentagon City Arlington
Ritz-Carlton Pentagon City Hotel
Ritz-Carlton Pentagon City Hotel Arlington
Arlington Ritz-Carlton
Ritz Arlington
Ritz Carlton Pentagon City
Ritz-Carlton Arlington
The Ritz-Carlton Pentagon City Hotel Arlington
The Ritz-Carlton, Pentagon City Hotel
The Ritz-Carlton, Pentagon City Arlington
The Ritz-Carlton, Pentagon City Hotel Arlington

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Pentagon City?

The Ritz-Carlton, Pentagon City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Pentagon City?

As of 7 Feb 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Pentagon City on 21 Feb 2025 start from AU$440.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Pentagon City?

Yep, The Ritz-Carlton, Pentagon City has valet parking with in/out privileges for USD 59 per day.

What makes The Ritz-Carlton, Pentagon City a romantic place to stay?

A lounge bar and 24-hour room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Ritz-Carlton, Pentagon City.

Is The Ritz-Carlton, Pentagon City family-friendly?

You bet! With amenities such as children's meals, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Pentagon City is a hit with families.

Does The Ritz-Carlton, Pentagon City serve breakfast?

You bet, cooked-to-order breakfast is available weekdays between 6:30 AM and 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Pentagon City?

No, The Ritz-Carlton, Pentagon City does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Pentagon City?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Pentagon City?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at The Ritz-Carlton, Pentagon City?

No, only service animals are allowed.

The Ritz-Carlton, Pentagon City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 716 out of 1003 reviews
Rating 8 - Good. 160 out of 1003 reviews
Rating 6 - Okay. 61 out of 1003 reviews
Rating 4 - Poor. 36 out of 1003 reviews
Rating 2 - Terrible. 30 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sadaf

Stayed 1 night in Nov 2024

8/10 Good

James, Nashville

Stayed 3 nights in Oct 2024

2/10 Terrible

Kimberly, West Orange

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property never shared that they had an ongoing issue with their heating system. The room was freezing although the heating controls indicated that it should be warm. We called the front desk more than 4 times for help, but there was no answer. At 3:30a.m. we had to go to the front desk because the cold room temperature was unbearable. We had to wait for the cleaning person to find the front desk person, who told us that he would send maintenance to our room. The maintenance person arrived with a space heater for our room and explained that the main heater for the entire building had been broken for several days, which was later confirmed by hotel management. Our room cost $500 per night. At this price-point, and the quality that The Ritz-Carlton is supposed to represent, rooms should not have to have space heaters for warmth and the front desk personnel should be able to be reached 24-hours. Several years ago we had an issue at this exact hotel, and chose to try again since so much time passed. We made a HUGE mistake. Minimally, customers should be made aware of severe issues known to management prior to booking.
Stayed 1 night in Oct 2024

6/10 Okay

luisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overrall the property/staff/service was great. My friends and I stayed here because we were running the Marine Corps Marathon. The "complimentary" coffee didnt start until 630 am Due to an earlier start of our day because of the marathon we asked if coffee could be accessible a little earler, we were told no but we could order room service and have it delivered or a fee. We paid $26 for 3 coffees! Coffee that would be "complimentary" less rhan an hour later? Its not about the money..just the principle.
Stayed 5 nights in Oct 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Amazing stay. Very friendly and accommodating staff. Wonderful experience
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Arshad

Liked: Cleanliness, staff & service, property conditions & facilities
Just a one night stay buoy was wonderful The breakfast was amazing
Stayed 1 night in Oct 2024

10/10 Excellent

Lucile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean, and convenient
Stayed 2 nights in Oct 2024

10/10 Excellent

Ronen

Liked: Cleanliness, staff & service, property conditions & facilities
excellent hotel friendly. clean.
Stayed 1 night in Sep 2024

8/10 Good

Brenda

Business traveller, Travelled with group
No room safe
Surprised that the room did not have a safe for valuables. There is the spot but no lock. Expensive room for that being lacking. Did like the coffee expresso.
Basic room.
Room service with chocolates
Stayed 1 night in Sep 2024

2/10 Terrible

Morgan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Yasir

Business traveller
Liked: Cleanliness, staff & service, amenities
good
Stayed 1 night in Aug 2024

10/10 Excellent

Carrie, Hilliard

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the convenience
Stayed 3 nights in Aug 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

HARMINDERPAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the service - so nice and super helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tiffani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the absolute best! The location is steller. The beds are so comfortable and the updates made to the hotel overall look great!
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not worth the price
There is nothing special or luxurious about the room. This is not identical to what was displayed on Ritz Carlton's website. I'm uncertain about whether the food served at the hotel restaurant was Mediterranean. It's not worth the price. In conclusion, the experience at Hilton was much more favorable for me, and it was less than half the price that I spent at Ritz Carlton.
Stayed 3 nights in Aug 2024

8/10 Good

Ashraf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Roland Toufi

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent on all fronts
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is superb!
Stayed 1 night in Aug 2024

10/10 Excellent

Linda

Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hospitality and great location !
Stayed 2 nights in Jul 2024

10/10 Excellent

Deborah, Lexington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with exceptional staff. Everyone works hard to make sure every detail of our stay was perfect - and it was. Can't wait to go back.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kahn did an amazing job! He was always checking in to see what we needed. Very friendly and efficient! Thank You! Jeff Bolling
Stayed 2 nights in Jul 2024