6/10 Okay
Tina
Travelled with family, Travelled with group
24 Aug 2024
Disliked: Staff & service
The hotel was fine. Not new but was overall clean. Front desk service was not welcoming or service oriented at all. We arrived at 2:00 ( check in was at 3:00) just to see if room was available. After about 5 minutes of waiting at desk, a woman walked from back room and said “what do you need?” and not in a friendly voice. When I asked about our reservation, she just said “check in is at 3:00- come back then” In understand that they don’t want people checking in early, but there is a way to have a conversation with a customer without making them feel that they are a burden for being in the hotel. Came back at 3:00 and another woman came to the desk and greetings weren’t much better. She took a personal phone call in middle of check in and there just wasn’t a friendly vibe from any of the employees.
Tina
Stayed 1 night in Aug 2024