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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

2.5 star property
Suburban hotel with free breakfast and fitness centre
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Check-in/check-out kiosk
Point of interest
Exterior
Suite, 1 King Bed, Jetted Tub
Indoor pool

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Gym
  • Air conditioning
The price is AU$166
includes taxes & fees
29 Dec - 30 Dec

Explore the area

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    1 min walk
  • St. Jacobs Outlets
    2 min walk
  • St. Jacobs Country Playhouse
    3 min walk
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    21 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds, Accessible

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds

Suite, Multiple Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Township of Woolwich

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel puts you in the heart of Township of Woolwich, within steps of St. Jacobs Market District Visitor Information Centre and St. Jacobs Outlets. Highlights at this hotel include free buffet breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include a snack bar/deli, coffee/tea in a common area and laundry facilities. There's also the convenience of RV/bus/truck parking. .Near this Township of Woolwich hotel, you'll find University of Waterloo.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk
  • St. Jacobs Outlets - 2 min walk
  • St Jacobs Farmers Market - 7 min walk
  • University of Waterloo - 5 min drive
  • Wilfrid Laurier University - 6 min drive

Getting around

  • Kitchener Station - 11 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 21 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪McDonald's - ‬5 min drive
  • ‪Tim Hortons - ‬3 min drive
  • ‪Subway - ‬5 min drive
  • ‪Tim Hortons - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Suburban hotel with free breakfast and fitness centre
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 1200 square feet (111 square metres) and includes conference space. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel. Self parking is free.

  • 1 building
  • 103 guestrooms or units
  • 6 levels
  • 1200 sq ft of conference space
  • 111 sq. m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel offers 103 accommodations with laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 6 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel on 29 Dec 2024 start from AU$166.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?

Yep, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel has a free self car park.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel have a pool?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel has an indoor pool. The pool is open 6 AM to 10 PM.

Is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel is a hit with families.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel serve breakfast?

Yeah, visitors quite like the free buffet breakfast here! It's the ideal spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?

No, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?

No, only service animals are allowed.

Is there a golf course on site at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?

There isn't one on site, but Max's Golf Centre is a short 13-minute walk away.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1105 reviews" "
Rating 8 - Good. 323 out of 1105 reviews" "
Rating 6 - Okay. 128 out of 1105 reviews" "
Rating 4 - Poor. 48 out of 1105 reviews" "
Rating 2 - Terrible. 38 out of 1105 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Stayed 1 night in Sep 2024

10/10 Excellent

Gagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2024

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Aug 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally enjoyed my stay here and will definitely book at this hotel anytime I come. My only negative comment would be that the chairs in the dining area really need a good cleaning.
Stayed 3 nights in Sep 2024

6/10 Okay

Paakzaad Rustom

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The staff are polite and great at reactive problem solving. That is where it stops. We were there on Saturday night, and there was some team event. On Sunday morning the garbage was still there in the bins and they were overflowing. The elevator button was right above the overflowing garbage. The staff also had offered cold lemon water to guests, thank you. However the used plastic cups and that bin was overflowing too...right in front of the check in counter. All while the receptionists at the front desk were twiddling on their personal phones. They had no pride in their property. Couches, chairs and carpets in the lobby are full of stains and stuck on debris. We found gnatts in the juice at breakfast. Our room had a leak in the closet, and I know that the hotel knew about this as the ceiling tile was removed. Water leaked on our clothes. Thankfully the staff helped us wash them in the guest laundry for free, but it took up my evening with an unplanned event. The automated message on the phone says that this is a "new property, however there is nothing new about it. To the owner or GM...do a walk around. Wrinkled carpets that could trip someone. Torn wallpaper. Torn and disgusting curtains in the breakfast area. Stains on furniture.
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed.
Check in was friendly and timely. Upon entering we discovered a large puddle in the bathroom. Maintainance arrived soon after our call and said he fixed the problem but soon after there was another puddle and they had to come back. There was black mild on the shower ceiling. The coffee maker did not work. The carpet needed to be vacuumed.
Stayed 2 nights in Sep 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Sherryn

Liked: Cleanliness, amenities, property conditions & facilities
It says no pets allowed but service animals are, incuding personal health pets. The room smelled like dog and we were told by management that pets werent allowed must be the carpet only to hear a dog bark 10 minutes later across the hall. Wont stay again.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Travelled with group
All was great friendly and roomy
Stayed 2 nights in Sep 2024

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Thi Phuong, BRAMPTON

Travelled with partner
Liked: Amenities
Good
Stayed 1 night in Sep 2024

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good.
Stayed 3 nights in Sep 2024

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, super comfy, will stay again
Stayed 2 nights in Sep 2024

8/10 Good

Linda J.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms spacious, clean and choice of pillow firmness.Pool available. Housekeeping routine very rigid.
Stayed 3 nights in Sep 2024

8/10 Good

eileen

Stayed 1 night in Aug 2024

10/10 Excellent

Aldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet section of the city yet easy to get wherever. Close to university. Beside a famous market. What’s not to like
Stayed 2 nights in Sep 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Brandi

Business traveller
Disliked: Staff & service
Non-Refundable Book with Caution
Cannot tell you about our stay because we had a death in the family and the hotel was non-refundable - we were unable to stay, but were still charged.
Stayed 1 night in Sep 2024

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth. Our room was clean. This morning I went to take a shower at 8:00am and the water was barely warm. My husband showered after me and it was even colder. That’s my only complaint, the water was chilly in the morning! It was super hot at night however.
Stayed 1 night in Sep 2024

6/10 Okay

c

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Employees (especially the one that shared the mountain story), all the services and a heated pool thank you to all for an excellent stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room. The only thing was that was wrong was the over powering fragrance smell in the room
Stayed 1 night in Sep 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, yummy free breakfast. So close to everything we wanted to see. Literally across the road from St. Jacobs Farmers Market.
Stayed 2 nights in Sep 2024

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024