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Macdonald Alveston Manor Hotel & Spa

4.0 star property
Eco-certified hotel with full-service spa and fitness centre
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Macdonald Alveston Manor Hotel & Spa

Front of property
Indoor pool, pool loungers
Bar (on property)
In-room safe, desk, laptop workspace, blackout curtains
Breakfast, lunch, dinner served; British cuisine

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
The price is AU$174
includes taxes & fees
12 Jan - 13 Jan

Explore the area

Map
Clopton Bridge, Stratford-upon-Avon, England, CV37 7HP
  • Stratford Butterfly Farm
    4 min walk
  • Shakespeare Monument
    5 min walk
  • Swan Theatre
    8 min walk
  • Birmingham (BHX)
    30 min drive

Room options

View all photos for Deluxe Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Double Bed

Highlights

HDTV
Blackout curtains
Portable fan
Private bathroom
Hairdryer
Electric kettle
Cable channels
Desk
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Suite, 1 Double Bed

Highlights

HDTV
Blackout curtains
Portable fan
Private bathroom
Hairdryer
Electric kettle
Cable channels
Desk
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Double Bed

Highlights

HDTV
Blackout curtains
Portable fan
Private bathroom
Hairdryer
Electric kettle
Cable channels
Desk
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Double Bed

Highlights

HDTV
Blackout curtains
Portable fan
Private bathroom
Hairdryer
Electric kettle
Cable channels
Desk
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin Room, 2 Single Beds

Highlights

HDTV
Blackout curtains
Portable fan
Private bathroom
Hairdryer
Electric kettle
Cable channels
Desk
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 King Bed

Highlights

HDTV
Blackout curtains
Portable fan
Private bathroom
Hairdryer
Electric kettle
Cable channels
Desk
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Double Bed

Highlights

HDTV
Blackout curtains
Portable fan
Private bathroom
Hairdryer
Electric kettle
Cable channels
Desk
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

Highlights

HDTV
Blackout curtains
Portable fan
Private bathroom
Hairdryer
Electric kettle
Cable channels
Desk
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed

Highlights

HDTV
Blackout curtains
Portable fan
Private bathroom
Hairdryer
Electric kettle
Cable channels
Desk
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, 1 Double Bed

Highlights

HDTV
Blackout curtains
Portable fan
Private bathroom
Hairdryer
Electric kettle
Cable channels
Desk
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed

Highlights

HDTV
Blackout curtains
Portable fan
Private bathroom
Hairdryer
Electric kettle
Cable channels
Desk
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Family Room, 1 Double Bed

Highlights

HDTV
Blackout curtains
Portable fan
Private bathroom
Hairdryer
Electric kettle
Cable channels
Desk
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Property grounds

The Welcombe Hotel, BW Premier Collection

Pool
Spa
Pet-friendly
Parking included
4.1 out of 5, Very good, (1000)
The price is AU$251
for 1 room
includes taxes & fees
21 Jan - 22 Jan
The Welcombe Hotel, BW Premier Collection

About the area

Stratford-upon-Avon

At Macdonald Alveston Manor Hotel & Spa you'll be within steps of The Recreation Ground and Stratford Butterfly Farm. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, Manor Restaurant, serves British cuisine and is open for breakfast, lunch and dinner. Manor Bar is the hotel's own bar, serving drinks along with lunch. Enjoy the gym, sauna and pool loungers. A meeting room, conference space, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 10 AM. There's also the convenience of self parking. .In proximity to this 4-property class Stratford-upon-Avon hotel you'll find Warwick Castle.

What's nearby

  • Swan Theatre - 8 min walk
  • Royal Shakespeare Theatre - 9 min walk
  • Shakespeare's Birthplace - 10 min walk
  • Stratford Racecourse - 4 min drive
  • Anne Hathaway's Cottage - 4 min drive

Getting around

  • Stratford-Upon-Avon Station - 17 min walk
  • Coventry (CVT) - 28 min drive

Restaurants

  • ‪Prospero Lounge - ‬8 min walk
  • ‪Old Tramway Inn - ‬5 min walk
  • ‪Cox's Yard - ‬5 min walk
  • ‪The Encore - ‬6 min walk
  • ‪Swan Theatre - ‬8 min walk

About this property

Macdonald Alveston Manor Hotel & Spa

Eco-certified hotel with full-service spa and fitness centre
Macdonald Alveston Manor Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A fitness centre, a terrace, and tour/ticket assistance are also featured at the eco-certified Macdonald Alveston Manor Hotel & Spa. For a fee, parking is available.

This 4-star Stratford-upon-Avon hotel is smoke free.

  • 113 guestrooms or units
  • 2 levels
  • Built in 1500
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Dining venue
Macdonald Alveston Manor Hotel & Spa offers 113 accommodations with a safe and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Hindi, Italian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10 AM for a fee: GBP 24 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Blue Lounge
  • Manor Bar
  • Manor Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Raised toilet seat
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 24 per person
  • Self-parking fee: GBP 7 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Alveston Manor
Alveston Manor Hotel
Macdonald Alveston
Macdonald Alveston Hotel
Macdonald Alveston Manor
Macdonald Alveston Manor Hotel
Macdonald Alveston Manor Hotel Stratford-upon-avon
Macdonald Alveston Manor Stratford-upon-avon
Macdonald Hotel Alveston Manor
Macdonald Manor
Macdonald Alveston Manor & Spa
Macdonald Alveston Manor Hotel
Macdonald Alveston Manor Hotel & Spa Hotel
Macdonald Alveston Manor Hotel & Spa Stratford-upon-Avon
Macdonald Alveston Manor Hotel & Spa Hotel Stratford-upon-Avon

Frequently asked questions

What is the cancellation policy at Macdonald Alveston Manor Hotel & Spa?

Macdonald Alveston Manor Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Macdonald Alveston Manor Hotel & Spa?

As of 7 Jan 2025, prices found for a 1-night stay for 2 adults at Macdonald Alveston Manor Hotel & Spa on 12 Jan 2025 start from AU$174.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Macdonald Alveston Manor Hotel & Spa?

Yep, Macdonald Alveston Manor Hotel & Spa has a self car park for GBP 7 per day.

Is there a spa on site at Macdonald Alveston Manor Hotel & Spa?

Yep, there is an onsite spa at Macdonald Alveston Manor Hotel & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Macdonald Alveston Manor Hotel & Spa have a pool?

Macdonald Alveston Manor Hotel & Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Macdonald Alveston Manor Hotel & Spa serve breakfast?

You bet, cooked-to-order breakfast is available daily between 7:00 AM and 10 AM.

Is there a free airport shuttle available at Macdonald Alveston Manor Hotel & Spa?

No, Macdonald Alveston Manor Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Macdonald Alveston Manor Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Macdonald Alveston Manor Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Is there a golf course on site at Macdonald Alveston Manor Hotel & Spa?

There isn't one on site, but Stratford-upon-Avon Golf Club is a short 5-minute walk away.

Macdonald Alveston Manor Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 350 out of 1003 reviews" "
Rating 8 - Good. 367 out of 1003 reviews" "
Rating 6 - Okay. 167 out of 1003 reviews" "
Rating 4 - Poor. 75 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Abigail

Travelled with partner
It was okay
Stayed 1 night in Sep 2024

8/10 Good

JM

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A lovely hotel with fabulous bar staff - attentive and skilled in cocktail making. All in all, we had a really enjoyable stay. What wasn't just so great was that we were in Room 12 - a very traditional room with gorgeous beams etc - really lovely - but it was close to reception and at night the staff had music playing which for some crazy reason fed right into our room. My husband had to go down and ask them politely to put it off as it was too loud to allow us to sleep. This was met with a mixed response which seemed a bit unfair, we did ask very nicely. Anyway, they did duly turn it off for which we were grateful. The bed was really comfy so we eventually slept very soundly! The only other point I'd make is that the position of the hotel is right on a very, very busy roundabout so you do need to be careful getting over to the bridge and into the town centre. That's obviously not the hotel's fault, but if you're not nimble, or you have young children, that might be an issue, especially at night.
Stayed 1 night in Oct 2024

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very poor heating in the bedroom, controlled by reception, i asked four times if they could do something about the heating when the radiator eventually came on it was only luke warm, covered by full length curtains which prevent any warmth getting in the room, i wont be staying there again,
Stayed 1 night in Oct 2024

6/10 Okay

Marc

Liked: Room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness
Great location and good breakfast. Toiletries were very limited (no conditioner or body lotion). When we opened the window in the room there was a really loud sound (like a generator so we had to keep the window closed), Service in reception was slow. I wouldn’t stay here again as sure you can get better hotels in the area for the price.
Stayed 1 night in Aug 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
The room (4 poster) was so cold. The radiators did not work and the aircon/heater fan just pumped cool air even after turning the temp to 26 degrees. We informed the staff about the issue and they brought an electric heater in. After two hours we were still wearing coats, so informed the staff again. The staff bought another electric heater to the room and this then heated the room. The sitting room attecged to the 4 poster room was unusable because this remained cold.
Stayed 2 nights in Sep 2024

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value and location
Stayed 1 night in Sep 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there one night. The staff were very friendly and the building had a lot of character. A few small negatives were having to pay extra for parking, no electric sockets near the bed side tables, no coffee machine (I have instant coffee) and the beer choice in the bar was quite old fashioned. However, everything else was great. Nice big pool. Really good location.
Stayed 1 night in Sep 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was OK. Few drinks and light dinner in the bar. The full (expensive) resturant menu was also in the bar, which was a little over the top. Something lighter would have been appropriate. Breakfast was ok, not great. £4 for a small luke warm lattee was not impressive and the fruit selection on the buffett was sliced water melon and a mixed berry mix that can only be described as one of the sourest things on earth ever created by man. Pretty poor.
Stayed 1 night in Sep 2024

8/10 Good

Devan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Much ado about nothing!
Location is excellent for Shakespeare theatre and town. Beware you will receive a last minute notice that to park in the hotel carpark it will cost you £7 per day as a guest EACH car. So if like me you share a room with a friend with their own car that's £14 a day. Breakfast is poor with additional cost for items other hotels give as standard. Buffet very limited. Room ok bedding and towels supplied. Lacked finishing touches e.g. paintwork not completed. Service lacked the warmth of being welcoming and aiming to please with the exception of the young lady in charge of the breakfast room who valiantly held it together despite wrong orders sent out! Did not partake of evening meal. This hotel is punching above it's weight. Promises much but under delivers. £24 each for in room breakfast is aimed at hapless tourists from across the Pond. Was going to comment to the receptionist but the couple in front of us did such a good hatchet job on their experience I didn't feel the need.
Stayed 1 night in Sep 2024

4/10 Poor

Michelle

Liked: Cleanliness, staff & service, room comfort
Disappointment. Misleading advertising
We chose this hotel for a visit for our 30th wedding anniversary. The pictures of the frontage of the hotel in all links we loojedcat looked stunning with beautiful grounds. Arrived early so registered car details. 7.00 a day parking or free for blue badge holders. Came back and checked in and we were in 200 block. We were given directions to the rear of the hotel. We then found we were in a completely sererate block to the hotel in what can only be described as butlins holiday chalet style block and rooms. We had to walk across the garden to get to the main hotel as it wasnt even a part of if. The key wouldnt work to open the blocks main door, so a trip back across the green to get it sorted. The room was no better than a premier inn basic room, yet we paid 200.00 for this room for one night. That didnt even include breakfast. The room was quite dated and overlooked the rear carpark. At no point anywhere during the booking process or in the literature did it state there is a seperate room block. You are fully under the impression that you would be staying in the majestic looking main hotel. So if youre considering a stay here id check with hotel before booking as we were SO disappointed. In fact my husband was furious. Staff were excellent but just said oh sorry when we mentioned it. Its false advertising and there booking information needs a serious update.
Stayed 1 night in Sep 2024

10/10 Excellent

April

Stayed 3 nights in Aug 2024

10/10 Excellent

Jackie

Stayed 2 nights in Sep 2024

2/10 Terrible

Matt

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I have stayed at alveston many times. But this time was shocking. Bed sheets dirty. No soap items in bathroom. I was upset and angry. I paid over £100. I would like a refund or a free stay at the hotel as this was unacceptable. I ha e stayed many times and spent a fortune here. This was bad experience this time. I don't like making staff feel bad in front of other customers. I have also sent a letter to you. I am in Stratford this wed. Thur and also next week. Many thanks. Matthew Hadley
Stayed 1 night in Sep 2024

2/10 Terrible

David

Disliked: Property conditions & facilities
Noisy
Stayed 1 night in Aug 2024

8/10 Good

Alison

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel, ideal for walking distance into Stratford. Staff were wonderful, friendly and helpful. Breakfast was good and evening meal was delicious. Our room was nice but felt a bit tired. Plenty of space. Beds were comfy. But, towel rail didnt warm up and aircon was noisy.
Stayed 2 nights in Aug 2024

10/10 Excellent

Suneel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel within walking distance from the centre
Stayed 2 nights in Aug 2024

10/10 Excellent

DANIEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and would happily recommend it to others
Stayed 2 nights in Aug 2024

4/10 Poor

Russell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service very poor, not welcoming and can barely manage the bare minimum. No shampoo in our "deluxe" suite, also only 1 bathrobe (2 of us). Had to collect them from reception (!) Didnt occur to them to have housekeeping deliver to our room. Room itself very disappointing. Luxury suite tuened out to be a small room with 2 armchairs and a tv, a spare bedroom with single bed (not needed nor requested) bedroom and an en suite bathroom that was so tired it was close to unacceptable. Damp on ceiling, broken floor tiles, extractor fan not working. Definitely not 4 star, hugely overpriced for what we got, in need of radical overhaul of rooms amd staff training. Shout out to the lady in front of house at breakfast. Welcoming and highly professional. Should put her in charge of reception. On check out wasnt asked if i enjoyed my stay, cant say i was surprised. Take a look at the torn and threadbare Union Flag flying at the front of the hotel. Pretty much sums it up.
Stayed 2 nights in Aug 2024

2/10 Terrible

A

Disliked: Property conditions & facilities, room comfort
Disappointing Filth
Room wasn’t ready on arrival, we were told to wait in the bar (barman was very miserable) and that someone would come and find us as soon as it was ready, didn’t happen! Finally got the keys around 4pm, dropped our bags and went to use the pool which was FREEZING, returned to the room to get ready for dinner and noticed it was filthy, blood on the side of the bed, chewing gum on the tap, hair all over the bath, dust on every surface, half the lights didn’t work, towels were old and frayed. Breakfast was unremarkable, very miserable looking and not particularly nice. We paid almost £300 for a suite, the hotel insulted us with a £30 refund and £7 back for parking! Unfortunately for them I book ALOT of hotels and was in fact staying to survey the hotel ahead of potentially booking the whole place for a huge VIP event next year, needless to say I will not be holding any events there!
Stayed 1 night in Aug 2024

10/10 Excellent

David, Huddersfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained property, ideally situated for shops, cafes, bars and restaurants. Staff helpful, knowledgeable and friendly.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely staff and the comfiest bed I’ve ever slept in
Stayed 4 nights in Aug 2024

10/10 Excellent

Emi

Stayed 1 night in Aug 2024