2/10 Terrible
Hal T.
14 Oct 2024
Disliked: Cleanliness
Property in Complete Disrepair
The condo was in a spectacular location with beautiful peek a boo views of the ocean. It was spacious and laid out nicely.
Unfortunately, the property was in complete disrepair and never should have been on a VRBO site to rent. It is a Vacassa property and Vacassa was completely incompetent to deal with. They were aware of the pathetic condition of the property yet continued to rent it out. It was also clear that the owners hadn’t been willing to do any basic upgrades in a very long time.
A list of some of the issues: Blinds on living room window and deck door were completely broken and couldn’t be raised to see the ocean views. Bedroom screens were punched out of windows and were laying in the grass two stories down. Fireplace wouldn’t light. Ice maker completely broken. Towels were threadbare and stained. Bedding was old and stained. Blood in the shower. Blood and drool on the bedding and pillow cases. Black mold on both shower curtains. Top of the fridge was nothing but grease and fuzz. The deck was so disgustingly moldy and filthy that we couldn’t even begin to sit out there on the beautiful 68 degree fall day without getting our own cleaning supplies and scrubbing everything down.
We arrived on a Sunday afternoon and emailed the local Vacassa office with some of our questions and concerns that Sunday evening. We emailed them again on Monday but never got any response at all. We called the Vacassa 800 number on Monday afternoon and the agent said she would “Start a Ticket
Hal T.
Stayed 6 nights in Oct 2024