Totally refurbished room with new bed, decor,bathroom etc. Bathroom needs shelf as nowhere to put anything. Also there are toiletries in the shower but none near sink so had to walk into shower to get soap to wash. Some of doors in hotel slam closed so annoying in middle of night. We were still getting ready when they came to service room on Saturday. We said we would be about 1/2 hour & left room around midday. We got back after 11pm only to find room same as when we left- bed not made, bins full, no teas/coffees, no clean towels. Had to get dressed & go to reception to ask for coffees etc in morning as no-one was answering phone! Very expensive for what it was but it was goth weekend, especially with no breakfast included. As they do breakfast anyway, for what it would actually cost to be included it would have been nice. I emailed the hotel about problems but still havent had courtesy of reply. Would we stay again? Yes, for convenience, but I'd certainly be on top of them re problems we encountered to make sure they didnt happen again.