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Sunscape Curacao Resort, Spa & Casino - All Inclusive

4.0 star property
Property with private beach and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sunscape Curacao Resort, Spa & Casino - All Inclusive

Aerial view
Sun Club Honeymoon Junior Suite | View from room
Private beach, white sand, sun-loungers, beach umbrellas
Sun Club Junior Suite Ocean View
View from property

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Spa
  • Breakfast included
    Breakfast included
  • On private beach
    On private beach
  • Bar
    Bar
  • All-inclusive
    All-inclusive

Explore the area

Map
Dr. Martin Luther King Blvd. #78, Willemstad
  • Mambo Beach
    6 min walk
  • Curaçao Sea Aquarium
    14 min walk
  • Jan Thiel Lagoon
    6 min drive
  • Willemstad (CUR-Hato Intl.)
    24 min drive

Room options

View all photos for Deluxe Deal of the Day

Free minibar, in-room safe, desk, blackout curtains

Deluxe Deal of the Day

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Garden View Double

Free minibar, in-room safe, desk, blackout curtains

Deluxe Garden View Double

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Free minibar, in-room safe, desk, blackout curtains

Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club Premium Deluxe Ocean Front Double

Sun Club Premium Deluxe Ocean Front Double

Sun Club Premium Deluxe Ocean Front Double

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Garden View King

Free minibar, in-room safe, desk, blackout curtains

Deluxe Garden View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Sun Club Honeymoon Junior Suite

Sun Club Honeymoon Junior Suite

Sun Club Honeymoon Junior Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sun Club Deluxe Ocean View King

Sun Club Deluxe Ocean View King

Sun Club Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Premium Deluxe Ocean Front King

Free minibar, in-room safe, desk, blackout curtains

Sun Club Premium Deluxe Ocean Front King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Deluxe Ocean View Double

Free minibar, in-room safe, desk, blackout curtains

Sun Club Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Free minibar, in-room safe, desk, blackout curtains

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Deluxe Double Room

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club Presidential Suite

Sun Club Presidential Suite | Living area

Sun Club Presidential Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 73 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Sun Club Master Suite

Sun Club Master Suite

Sun Club Master Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 96 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Sun Club Junior Suite Ocean View

Sun Club Junior Suite Ocean View

Sun Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Suite Ocean Front

Free minibar, in-room safe, desk, blackout curtains

Sun Club Suite Ocean Front

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior
Mangrove Beach Corendon Curacao All-Inclusive Resort, Curio by Hilton
On private beach
Pool
All-inclusive
Spa
3.8 out of 5, Good, (1006)
The price is AU$494
for 1 night
includes taxes & fees
1 Dec - 2 Dec
Mangrove Beach Corendon Curacao All-Inclusive Resort, Curio by Hilton

About the area

Willemstad

An all-inclusive stay in Willemstad awaits you at Sunscape Curacao Resort, Spa & Casino - All Inclusive. Within just a 15-minute stroll, you'll find popular places like Mambo Beach and Curaçao Sea Aquarium. Highlights at this beachfront property include 5 restaurants, a full-service spa and a private beach. .A relaxing day at Blue Mahoe Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The buffet restaurant, World Cafe, serves local and international cuisine and is open for breakfast, lunch and dinner. The property's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and nightclub plus access to scuba-diving. 3 meeting rooms and a conference centre are among the business amenities offered. Other amenities include a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this Willemstad property include Jan Thiel Beach and Blue Bay.

What's nearby

  • Mambo Beach - 6 min walk
  • Curaçao Sea Aquarium - 14 min walk
  • Queen Emma Bridge - 7 min drive
  • Renaissance Shopping Mall - 7 min drive
  • Jan Thiel Beach - 15 min drive

Getting around

  • Willemstad (CUR-Hato Intl.) - 24 min drive

Restaurants

  • ‪Luna Park - ‬4 min drive
  • ‪Mood Beach - ‬4 min walk
  • ‪Oceana Seafood Restaurant - ‬2 min walk
  • ‪Hemingway - ‬11 min walk
  • ‪Madero Ocean Club - ‬9 min walk

About this property

Sunscape Curacao Resort, Spa & Casino - All Inclusive

Property with private beach and full-service spa
Sunscape Curacao Resort, Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sunscape Curacao Resort, Spa & Casino - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and scuba diving.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this Willemstad property.

  • 341 guestrooms or units
  • 5 levels
  • 7 buildings
  • 5 dining venues
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Sunscape Curacao Resort, Spa & Casino - All Inclusive offers 341 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. LCD televisions come with premium digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Blue Mahoe Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Languages

Dutch, English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Water
  • Damario
  • Himitsu
  • Oceana
  • World Cafe

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • 7 buildings
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property does not have a Curaçao Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sunscape Curacao Casino
Sunscape Curacao Resort Spa & Casino All Inclusive
Sunscape Resort Spa & All Inclusive
Breezes Resort, Spa & Casino - Curacao Hotel Willemstad
Sunscape Curacao Resort Spa & Casino - Curacao Willemstad
Sunscape Curacao Spa Casino All Inclusive Willemstad
Sunscape Curacao Resort Spa Casino All Inclusive
Sunscape Curacao Spa Casino Willemstad
Sunscape Curacao Spa Casino
Breezes Resort, Spa And Casino - Curacao
Sunscape Curacao Spa Casino All Inclusive
Sunscape Curacao Resort Spa Casino
Sunscape Curacao Resort Spa Casino All Inclusive
Sunscape Curacao Resort Spa Casino Optional All Inclusive
Sunscape Curacao Resort, Spa & Casino - All Inclusive Willemstad

Frequently asked questions

What is the cancellation policy at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Sunscape Curacao Resort, Spa & Casino - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

As of 17 Nov 2024, prices found for a 1-night stay for 2 adults at Sunscape Curacao Resort, Spa & Casino - All Inclusive on 28 Nov 2024 start from AU$522.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, Sunscape Curacao Resort, Spa & Casino - All Inclusive has a free self car park.

Are there any beaches close to Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, Sunscape Curacao Resort, Spa & Casino - All Inclusive is a short 6-minute walk from Mambo Beach. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, Blue Mahoe Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sunscape Curacao Resort, Spa & Casino - All Inclusive have a pool?

Yep, and guests love it! Sunscape Curacao Resort, Spa & Casino - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Sunscape Curacao Resort, Spa & Casino - All Inclusive features a private beach, a full-service spa and a nightclub. All guestrooms come with free minibar items and room service.

What makes Sunscape Curacao Resort, Spa & Casino - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sunscape Curacao Resort, Spa & Casino - All Inclusive.

Is Sunscape Curacao Resort, Spa & Casino - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free extra beds in the guestrooms, it's no surprise that Sunscape Curacao Resort, Spa & Casino - All Inclusive is a hit with families.

Does Sunscape Curacao Resort, Spa & Casino - All Inclusive serve breakfast?

Yep, free buffet breakfast is offered daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

No, Sunscape Curacao Resort, Spa & Casino - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

No, pets are not allowed.

Sunscape Curacao Resort, Spa & Casino - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 233 out of 1002 reviews" "
Rating 8 - Good. 321 out of 1002 reviews" "
Rating 6 - Okay. 193 out of 1002 reviews" "
Rating 4 - Poor. 137 out of 1002 reviews" "
Rating 2 - Terrible. 118 out of 1002 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason D, Ormond Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for my birthday, had so much fun. Went to Klein Island for an excursion and that was also a nice experience.
Stayed 5 nights in Feb 2024

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Pavel Ali

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Property should Not be part of the Expedia Option. The Location is great. Rooms are Dirty, Ac in the room doesn't work, I try 2 different rooms and was at the same condition, The Bathroom sink doesn't have a drain, the refrigerator for the drinks doesn't work either, there are Not any premium liquor, Food quality is Great but not that many options, service at the restaurants is not good due to lack of employees. I will Not go to this location again at all, is a waist of money.
Stayed 6 nights in Aug 2024

6/10 Okay

Stephanie

Travelled with group
Liked: Cleanliness, staff & service
The resort was nice and staff were really friendly. Some of the staff is new and gives wrong information. Most of the food we had was room temperature or cold. We did eat some hot food. Main pool was not clean it was cloudy. We only got in the pool one time. I preferred going to the beach anyways. One of my friends had her new bottle of perfume stolen out the room. She was not happy about that at all. Overall our stay was good but it could have been better.
Stayed 4 nights in Aug 2024

8/10 Good

Laura

Travelled with family
Liked: Amenities
The resort was as expected (I saw pics and read the reviews before), no pretentious with nice beach and very enjoyable water, cool pools specially for kids and few restaurants to change menus. Should increase employees number to ensure faster service. Close to downtown and airport but far from rockies and nicer beaches in the island and taxis are very expensive (to keep in mind if you are choosing a less expensive hotel but want to visit around the beautiful coast). I staid with my 12 yo son and intertained, overall nicely..just in my opinion today everything and anywhere is too expensive for the quality and vacation you get (flights situation worldwide in general unrespectable)
Stayed 6 nights in Aug 2024

4/10 Poor

Leslie

Disliked: Staff & service, amenities, property conditions & facilities
It’s a-shame such a nice beautiful beach and area but not well kept up. The resort is falling apart. Some staff are friendly but some aren’t. Customer service should be a priority in tourism. Food is great. Shows are not the greatest but not the worse. Mainly, the entire resort needs maintenance. Pillows and mattress not comfortable, bathroom toilets and showers must be replaced. Cabinets need replacement as well as the doors. Beach is great. Love the enclosure by the rocks. It makes us feel safer.
Stayed 1 night in Aug 2024

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great all-inclusive for kids and families. there are tiers of what meets your needs.
Stayed 7 nights in Jul 2024

8/10 Good

Jodi Catherine, Winter Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall what we expected - recommendations when an area is marked 18 (adult) enforce it! Would love to see bartenders walking beach not just "clean up" boys - beach to pool bar not a fun consistent walk! But again loved the resort so would go back tomorrow if we could!
Stayed 7 nights in Jul 2024

10/10 Excellent

Keith, SPRING HILL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Kristine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was terrible, rooms were dirty, no air conditioning, filthy!
Stayed 7 nights in Jul 2024

2/10 Terrible

Gregory, Heppner

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I absolutely cannot believe this is a Hyatt. The food was not edible. Room service never answered in the 3 days we stayed. The check in staff was often confused and repeatedly got my room number mixed up due to translation. I am usually very laid back, especially when traveling internationally. The rest of the staff however were bright & cheerful. 100 percent cannot recommend.
Stayed 1 night in Jul 2024

6/10 Okay

Adam

Disliked: Staff & service
Stayed 4 nights in Jul 2024

10/10 Excellent

Rahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Naresh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Relatively clean and comfortable
Stayed 3 nights in Jul 2024

4/10 Poor

Barry

Travelled with family
Disliked: Staff & service, property conditions & facilities
Rooms were gloomy and worn out.Food was absolute crap
Stayed 4 nights in Jul 2024

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best service, no rush to please the clients. It’s been 3 days so far, only hot water in bathroom. It’s a very humid and hot environment, so the cold showers could be nice. No support at all, front desk didn’t even offer to take our luggage to room. Restaurants are not all open every day, require long waits and reservations. Stacy at the buffet is the only great part of this stay, she is pleasant and helpful. Every day we wait 10 minutes to be served coffee or drinks at the buffet, we have not gone to a restaurant because it’s impossible to get service. I recommend walking 1/3 mile up the street to the mall and eat dinner outside resort. VIP called us to say how we enjoyed coupons we never received, we again made mention of shower and water size and still nothing. Also, we reserved ocean front and it’s not what we got, we are on the side viewing a storm drain. Do not recommend this hotel at all, avoid them and the Hyatt chain.
Stayed 5 nights in Jul 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

albigence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Amy, BX

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Timothy C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful with son who has severe nut allergies. They gave us a pass to help us and him feel confident to eat. Snorkeling was amazing.
Stayed 5 nights in Jun 2024

4/10 Poor

Jada

Travelled with family
Disliked: Amenities, property conditions & facilities
This is stated as a 4 star hotel and it needs to be shut down and remodeled immediately. You can keep the huts, pool and beach view. But the food is horrible, drinks alcoholic and non are watered completely down. Paying what I paid was not worth this "all inclusive resort". Who pays for food and amenities and is hungry looking for food at 10pm and has to order because the food had flies all over it earlier so you didn't eat. I'd love a refund because the accommodations and food were not up to par and their pictures on website are deceiving from 20 years ago.
Stayed 3 nights in Jun 2024

10/10 Excellent

Dianne Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Love Sunscape!!!
Stayed 4 nights in Jun 2024

2/10 Terrible

Ivy Naira Cuenco

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is terrible, staff service is bad, hotel room needs update.
Stayed 8 nights in Jun 2024

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst food I have ever tasted in my life
Stayed 4 nights in Jun 2024