Ratings based on 1,715 Verified Reviews

Real reviews from guests who’ve stayed
4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Expedia
Very nice place, big spacious room, great views of the mountains.
Comment from Hotel Management
30 Sep. 2024 by EB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveller

Posted 29 Sep. 2024 on Expedia
Comment from Hotel Management
30 Sep. 2024 by EB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveller

Posted 27 Sep. 2024 on Expedia
Always love this place.
Comment from Hotel Management
27 Sep. 2024 by EB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveller

Posted 22 Sep. 2024 on Hotels
We enjoyed our stay at Vacation Villa and the condo was extremely spacious and comfortable. The only complaint is the very soft bed. Upon check- in we were told we were 15 minutes early and had to stand in another line to wait to get a different room that would be ready at 3:45. Since we are gold members of hotel.com we always ask for a room upgrade and the manager seemed annoyed that we even asked for a room upgrade as well as arriving 15 minutes early and the greeting from all of the receptions employees were not friendly but we felt rather that they were annoyed that we asked questions. The facility itself is wonderful but I feel they need to work on there customer service attitude. Check in at the reception desk took about 20 minutes and there was only one couple in front of us although there were five agents at the check-in desk. I think check in should be a little quicker than that. Our room was extremely comfortable and it was clean but there was no shampoo or conditioner just soap in the bathroom. The facility had a beautiful pool indoors and Outdoors with hot tub and we would stay again.
Comment from Hotel Management
23 Sep. 2024 by EB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveller

Posted 17 Sep. 2024 on Hotels
Nice place. Pleasantly surprised how big the suite was. The whole place was very clean from the suite itself, the huge indoor pool and hot tub. The clerk that checked us in was very knowledgeable of the area and just a pleasant person. She is an older lady, I forget her name but she is a definite asset to this property! On the down side the path to the main office was not well lit but we used our flashlights. Also there isn't restaurants on site or groceries available. We had to travel 25 minutes to get a bite to eat.
Comment from Hotel Management
17 Sep. 2024 by EB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveller

Posted 15 Sep. 2024 on Hotels
Comment from Hotel Management
16 Sep. 2024 by EB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveller from Stephentown

Posted 3 Sep. 2024 on Expedia
Beautiful views!
Comment from Hotel Management
9 Sep. 2024 by EB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveller

Posted 30 Aug. 2024 on Expedia
Comment from Hotel Management
30 Aug. 2024 by EB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveller

Posted 26 Aug. 2024 on Expedia
Excellent amenities with 2 pools, sports courts, an arcade, and great views.
Comment from Hotel Management
26 Aug. 2024 by EB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveller

Posted 25 Aug. 2024 on Hotels
Comment from Hotel Management
26 Aug. 2024 by EB, Hotel Management
Thanks for staying with us. We appreciate your feedback!