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Courtyard by Marriott Cleveland Willoughby

3.0 star property
Suburban hotel with 24-hour fitness centre and 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Courtyard by Marriott Cleveland Willoughby

Premium bedding, in-room safe, desk, laptop workspace
Indoor pool
Exterior
Point of interest
Exterior

Reviews

8.4 out of 10

Very good

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym

Explore the area

Map
35103 Maplegrove Rd, Willoughby, OH, 44094
  • North Chagrin Reservation
    3 min drive
  • Lake Health West Medical Center
    5 min drive
  • Classic Park
    5 min drive
  • Cleveland, OH (CGF-Cuyahoga County)
    8 min drive

Room options

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Four Points by Sheraton Cleveland-Eastlake

Parking included
Restaurant
Air conditioning
Breakfast available
4.2 out of 5, Very good, (427)
The price is AU$195
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Four Points by Sheraton Cleveland-Eastlake

About the area

Willoughby

At Courtyard by Marriott Cleveland Willoughby, you'll be 4.3 km (2.7 mi) from Classic Park and 7.4 km (4.6 mi) from Lake Erie. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The bistro, Bistro, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. 635 square feet (59 square metres) of event facilities include a meeting room and conference space. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. .Places within a 15-minute drive of this 3-property class Willoughby hotel include Historic Kirtland and James Garfield National Historic Site.

What's nearby

  • Lake Health West Medical Center - 5 min drive - 3.2 km
  • Classic Park - 5 min drive - 4.2 km
  • Historic Kirtland - 8 min drive - 9.6 km
  • Legacy Village - 13 min drive - 15.8 km
  • The Holden Arboretum - 20 min drive - 18.1 km

Getting around

  • Cleveland Station - 20 min drive
  • Cleveland Hopkins International Airport (CLE) - 34 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪Texas Roadhouse - ‬3 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Cracker Barrel - ‬2 min walk

About this property

Courtyard by Marriott Cleveland Willoughby

Suburban hotel with 24-hour fitness centre and 24-hour front desk
Courtyard by Marriott Cleveland Willoughby offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 635 square feet (59 square metres) and includes conference space. The business-friendly Courtyard by Marriott Cleveland Willoughby also features coffee/tea in common area, laundry facilities, and express check-in. Self parking is free.

This 3-star Willoughby hotel is smoke free.

  • 90 guestrooms or units
  • 3 levels
  • 635 sq ft of conference space
  • 59 sq. m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Courtyard by Marriott Cleveland Willoughby offers 90 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 8 to 10 for adults and USD 8 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bistro

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 635 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 25 April 2024 to 1 January 2025 (completion date subject to change). The following areas are affected:
  • Hot tub
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 10 for adults and USD 8 to 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Cleveland Willoughby
Courtyard Marriott Cleveland Hotel Willoughby
Courtyard Marriott Cleveland Willoughby
Courtyard Marriott Willoughby
Courtyard Willoughby
Courtyard Willoughby Marriott
Marriott Courtyard Willoughby
Marriott Willoughby
Willoughby Courtyard
Willoughby Marriott
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
Courtyard By Marriott Cleveland Willoughby Ohio
Courtyard Marriott Cleveland Willoughby Hotel
Courtyard Marriott Cleveland Hotel
Courtyard Marriott Cleveland
Courtyard by Marriott Cleveland Willoughby Hotel
Courtyard by Marriott Cleveland Willoughby Willoughby
Courtyard by Marriott Cleveland Willoughby Hotel Willoughby

Frequently asked questions

What is the cancellation policy at Courtyard by Marriott Cleveland Willoughby?

Courtyard by Marriott Cleveland Willoughby offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Courtyard by Marriott Cleveland Willoughby?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Courtyard by Marriott Cleveland Willoughby on 1 Dec 2024 start from AU$178.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Courtyard by Marriott Cleveland Willoughby?

Yep, Courtyard by Marriott Cleveland Willoughby has a free self car park.

Are there any beaches close to Courtyard by Marriott Cleveland Willoughby?

The closest beach to Courtyard by Marriott Cleveland Willoughby is Timberlake Public Beach (6.7 km).

Does Courtyard by Marriott Cleveland Willoughby have a pool?

Courtyard by Marriott Cleveland Willoughby has an indoor pool. The pool is open 9:00 AM to 9:00 PM.

What makes Courtyard by Marriott Cleveland Willoughby a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Courtyard by Marriott Cleveland Willoughby.

Is Courtyard by Marriott Cleveland Willoughby family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Courtyard by Marriott Cleveland Willoughby is a hit with families.

Does Courtyard by Marriott Cleveland Willoughby serve breakfast?

Yeah, cooked-to-order brekkie is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Courtyard by Marriott Cleveland Willoughby?

No, Courtyard by Marriott Cleveland Willoughby does not offer an airport shuttle service.

Is there a bar or restaurant at Courtyard by Marriott Cleveland Willoughby?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Courtyard by Marriott Cleveland Willoughby?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Courtyard by Marriott Cleveland Willoughby?

No, only service animals are allowed.

Courtyard by Marriott Cleveland Willoughby Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 279 out of 577 reviews" "
Rating 8 - Good. 172 out of 577 reviews" "
Rating 6 - Okay. 67 out of 577 reviews" "
Rating 4 - Poor. 38 out of 577 reviews" "
Rating 2 - Terrible. 21 out of 577 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Standard courtyard. No cafe available.
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Aug 2024

10/10 Excellent

LaShawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and clean. A very comfortable stay. The staff was very friendly.
Stayed 1 night in Aug 2024

8/10 Good

Celeste

Travelled with family
Liked: Cleanliness, staff & service, room comfort
When I reserved the room, the description included "bar". When we arrived, there was no bar. The room was ok, the room lock needs work. After the amount I paid, I was expecting better.
Stayed 1 night in Aug 2024

4/10 Poor

Leonor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in my room was not clean. Prior guests personal hygiene - gross - left visible in trash and shower. When I called the front desk to please service my room, I was told that if I didn't like it to change hotels! Every hotel in the city was booked, so I had no choice but to stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Hao

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Aug 2024

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for a night, would recommend. Everything was clean, staff were friendly, parking was easy even when we came back to the property pretty late at night. Checking in and out was quick and painless.
Stayed 1 night in Aug 2024

10/10 Excellent

Zettie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
I had a VERY difficult time with your phone menu trying to get someone to answer the phone and to ask them for an earlier check-in than 3 p.m. I made try after try and when I finally did reach a human in the hotel, there was nothing they could do for me. When we arrived at 2:45 anxious to be there exactly at check-in, nothing was ready and we were delayed until about 3:15. I felt it was not a good response from the Courtyard. No extra effort whatsoever. You need to check your phone responses/menu and try to be more user-friendly.
Stayed 1 night in Aug 2024

6/10 Okay

Anabela

Travelled with partner
Disliked: Staff & service
We booked for a 2 night stay. Our room was not serviced. Since we had an accessible room, meaning bathroom floor got wet, towels need to be put down to soak up the water on the floor. Upon returning to the room at night, wet towels on the bathroom floor, no new towels, bed unmade… this is not why I paid top dollar for. When we checked in wasn’t told about the wi-Fi, called from desk… no response. Had to walk down to the front desk to find the clerk sitting in the lounge. We have mobility issues, hence not the service I paid for.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. The rooms were comfortable and clean. Highly recommend
Stayed 2 nights in Aug 2024

8/10 Good

constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very nice and it was easy to get what we needed. on the down side, some maintenance issues, that they were made aware of, that were not resolved in the four days we were there.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ashley

Stayed 2 nights in Aug 2024

6/10 Okay

Gregory, Chicago

Stayed 3 nights in Jul 2024

10/10 Excellent

Rebecca, Glenview

Stayed 1 night in Jul 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Erica, Marietta

Stayed 1 night in Jul 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Carolyn

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We chose this location specifically for the Ammenties. My adult son and I were disappointed the hot tub was not in service. It was clearly stated on the website and with pictures that there was one. When we booked, no one advised us that it was not open. Yes, the pool was open but it was cloudy and not very warm. There were no towels. The floor was very wet and slippery. There were things floating in the water that appeared to look like pieces of toilet paper or napkins. Another family had their two young children with them. One was wearing a regular diaper and not a swimmer. It was very water logged while she was being held in the water. Then, the father removed the wet diaper and allowed her to "swim" naked. I can only assume that she urinated in the water since she was a baby; under 2 for sure. I then wondered if the floating things we saw were parts of her diaper that was possibly falling apart from being so water logged. Anyway, it was kind of gross and would have been nice if someone would have monitored the pool area since it is located right in the front of the lobby area. I am sure everyone could clearly see the naked child and what the family was doing. It just kind of took away from our pool experience, which again, was why we booked in the first place, along with the hot tub. On a good note, the room was clean, as well as the bathroom. The temperature was able to be self-controlled. There was free wifi and plenty of towels in the room for showering.
Stayed 1 night in Jul 2024

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Lacey

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The first room we checked in looked like it wasn’t cleaned very well. The tile floors were very dirty and there was what looked like food on the curtains. We asked for a new room and the second room wasn’t much better. Same scenario as far as floors looked like they needed mopped and it looked like it had been awhile since the floor around the toilet had been cleaned.
Stayed 2 nights in Jul 2024

10/10 Excellent

Altha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Kimberly

Stayed 1 night in Jul 2024

6/10 Okay

Tiffiney

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was clean, the staff friendly and beds were comfortable but everyone was just a little worn down. The elevator was pretty terrifying. Overall would stay again but really feel like we overpaid. Ps CeCe at Applebee's next door was amazing! Great option if it's been a long day and you need a margarita.
Stayed 1 night in Jul 2024