4/10 Poor
Matthew
Business traveller
3 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I will begin by saying that the staff that helped me were EXCEEDINGLY kind to me. Caring, compassionate, professional. The night staff, the morning staff, the maintenance staff -all of them were wonderful people.
And all of the cons I am about to list have nothing to do with them.
I hope the multiple, dark, large stains on the carpet were chew not blood. But then I hope the dark smears along both sides of the mattress pad were blood not feces (I’m sorry, I’m not making this up). The curtains had LOT of holes. Moths? Cigarettes? Not sure, but there were a lot of them in the mornings. There are tons of burns in the carpet. Burns on the dresser. A circular burn on a bedside table that sure looks like the size of a pipe that got too hot (circular, about a nickel in diameter). There were dark hand prints on the bathroom walls where the fingers had been drug down the walls. Faded but very clear. And multiple. The tv didn’t work. They provided instructions which helped, but I needed a passcode they didn’t provide.
I was there for my 40 year old wife’s failed cancer surgery, so I didn’t have the time, energy or heart to bring this up to the staff over the two nights I was there. I was too mentally and emotionally blitzed to care the first night, but it was so un-ignorable the second night. I checked out early because my wife was sent home early, but I don’t think I would’ve stayed anyway.
But 1 last time -I cannot emphasize enough how kind the staff was to me.
Matthew
Stayed 3 nights in Jul 2024