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Four Seasons Hotel Hangzhou at West Lake

5.0 star property
Luxury Hangzhou hotel connected to a shopping centre, steps from Hangzhou Botanical Garden
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Indoor pool, pool loungers, lifeguards on site
Exterior
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Lake
Food and drink

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Breakfast available
  • Gym
The price is AU$933
includes taxes & fees
6 Jan - 7 Jan 2025

Explore the area

Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013
  • Hangzhou Botanical Garden
    1 min walk
  • 朴墅
    11 min walk
  • Hanzhou (HHL-Hangzhou Bus Station)
    3 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    26 min drive

Room options

View all photos for Grand Terrace Room King

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Grand Terrace Room King

Highlights

Terrace
Garden
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Garden View Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Garden View Room 2 Double Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Garden View Room King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Garden View Room King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Lagoon Suite

Lagoon Suite

Lagoon Suite

Highlights

Furnished patio
Garden
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Panorama Garden View Room King

Panorama Garden View Room King

Panorama Garden View Room King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View Room King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden View Room King Bed

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal West Lake Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Royal West Lake Suite

Highlights

Furnished patio
Garden
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Lotus Suite

Lotus Suite

Lotus Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 120 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for West Lake Suite

West Lake Suite | Exterior

West Lake Suite

Highlights

Furnished patio
Garden
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 140 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden View Room 2 Double Beds

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Terrace Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Grand Terrace Room 2 Double Beds

Highlights

Terrace
Garden
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Themed Room - Courtyard-View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Themed Room - Courtyard-View

  • Sleeps 3
  • 1 Queen Bed

View all photos for Guestroom - Courtyard-View (Queen bed)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Guestroom - Courtyard-View (Queen bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal West Lake Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Royal West Lake Suite

  • Sleeps 3
  • 1 Queen Bed

View all photos for Guestroom - Courtyard-View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Guestroom - Courtyard-View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Lagoon Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Lagoon Suite

  • Sleeps 3
  • 1 Queen Bed

View all photos for Panorama Garden View Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Panorama Garden View Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Three-Bedroom Mansion

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Three-Bedroom Mansion

  • Sleeps 6
  • 3 Queen Beds

View all photos for Guestroom - Garden-View, Courtyard-View (Double bed)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Guestroom - Garden-View, Courtyard-View (Double bed)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Lotus Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Lotus Suite

  • Sleeps 3
  • 1 Queen Bed

View all photos for Duplex Villa - 1-Bedroom

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Duplex Villa - 1-Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Guestroom - Garden-View (2 Beds)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Guestroom - Garden-View (2 Beds)

  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Garden-view Double Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Garden-view Double Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for West Lake Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

West Lake Suite

  • Sleeps 3
  • 1 Queen Bed

View all photos for Guestroom - Garden-View (Queen bed)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Guestroom - Garden-View (Queen bed)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Garden-view Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Garden-view Twin Room

  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

Four Seasons Hotel Hangzhou At Hangzhou Centre

Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (6)
The price is AU$489
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Four Seasons Hotel Hangzhou At Hangzhou Centre

About the area

Hangzhou

Four Seasons Hotel Hangzhou at West Lake puts you in the heart of Hangzhou, connected to a shopping centre and within a 20-minute stroll of Hangzhou Botanical Garden and Quyuan Park. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A relaxing day at The SPA can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The fine-dining restaurant, WLB Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the free kids' club, gym, sauna and pool loungers. 5543 square feet (515 square metres) of event facilities include 3 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find free wired Internet in public areas, free use of bicycles and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Sights within a 20-minute walk of this 5-property class Xihu hotel include Yui Fei Temple and Su Di Causeway.

What's nearby

  • Hangzhou Botanical Garden - 1 min walk
  • Zhejiang University Yuquan Campus - 14 min walk
  • West Lake - 2 min drive
  • Lingyin Temple - 3 min drive
  • Hangzhou Tower Shopping Mall - 6 min drive

Getting around

  • Huanglong Cave Station - 2 min drive
  • Hangzhou East Railway Station - 12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive

Restaurants

  • ‪朴墅 - ‬11 min walk
  • ‪舒安土菜馆万州烤鱼 - ‬11 min walk
  • ‪老地方麻辣鱼馆 - ‬10 min walk
  • ‪川味麻辣烫 - ‬10 min walk
  • ‪青芝坞 - ‬11 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

Luxury Hangzhou hotel connected to a shopping centre, steps from Hangzhou Botanical Garden
Four Seasons Hotel Hangzhou at West Lake offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business centre, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 5543 square feet (515 square metres) and includes a conference centre. A fitness centre, spa services, and a terrace are also featured at the luxury Four Seasons Hotel Hangzhou at West Lake. Free self parking is available.

This 5-star Hangzhou hotel is smoke free.

  • 1 building
  • 78 guestrooms or units
  • 2 levels
  • 2 dining venues
  • 5543 sq ft of conference space
  • 515 sq. m of conference space
  • Built in 2010
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
Four Seasons Hotel Hangzhou at West Lake offers 78 air-conditioned accommodations with iPod docking stations and DVD players. This individually decorated accommodation has separate sitting areas and includes sofa beds. Beds feature down duvets. A pillow menu is available. LCD televisions come with satellite channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The SPA has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired internet

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 308 for adults and CNY 154 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Jin Sha Chinese Resaurant
  • WLB Restaurant

Things to do

  • Arcade/game room
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • Free children's club
  • Free cot
  • Highchair
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (5,543 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 292.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 308 for adults and from CNY 154 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 292.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Four Seasons Hotel Hangzhou at West Lake?

Four Seasons Hotel Hangzhou at West Lake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?

As of 23 Dec 2024, prices found for a 1-night stay for 2 adults at Four Seasons Hotel Hangzhou at West Lake on 6 Jan 2025 start from AU$933.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Seasons Hotel Hangzhou at West Lake?

Yep, Four Seasons Hotel Hangzhou at West Lake has a free self car park.

Is there a spa on site at Four Seasons Hotel Hangzhou at West Lake?

Yep, The SPA is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Four Seasons Hotel Hangzhou at West Lake have a pool?

Four Seasons Hotel Hangzhou at West Lake has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Four Seasons Hotel Hangzhou at West Lake?

Four Seasons Hotel Hangzhou at West Lake features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with 24-hour room service and espresso makers.

What makes Four Seasons Hotel Hangzhou at West Lake a romantic place to stay?

Couples spa treatments and al fresco dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Four Seasons Hotel Hangzhou at West Lake.

Is Four Seasons Hotel Hangzhou at West Lake family-friendly?

You bet! With amenities such as a free children's club and children's meals, as well as highchairs and baby baths in the guestrooms, it's no surprise that Four Seasons Hotel Hangzhou at West Lake is a hit with families.

Does Four Seasons Hotel Hangzhou at West Lake serve breakfast?

Yep, buffet brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Four Seasons Hotel Hangzhou at West Lake?

No, Four Seasons Hotel Hangzhou at West Lake does not offer an airport shuttle service.

Is there a bar or restaurant at Four Seasons Hotel Hangzhou at West Lake?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Seasons Hotel Hangzhou at West Lake?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?

No, only service animals are allowed.

Four Seasons Hotel Hangzhou at West Lake Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 159 out of 178 reviews" "
Rating 8 - Good. 15 out of 178 reviews" "
Rating 6 - Okay. 3 out of 178 reviews" "
Rating 4 - Poor. 0 out of 178 reviews" "
Rating 2 - Terrible. 1 out of 178 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yajun

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Qisheng

Liked: Cleanliness, staff & service, property conditions & facilities
Must stay hotel next time
Stayed 1 night in Jul 2024

10/10 Excellent

Aloysius

Stayed 3 nights in May 2024

10/10 Excellent

Chen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jin sha restaurant needs improvement
The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.
Stayed 2 nights in May 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to the lakefront, however, quite crowded during the day.
Stayed 1 night in Mar 2024

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
We love the service and property
Stayed 1 night in Apr 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

YAN, Palo Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, nice location near West Lake, and nice restaurant on site.
Stayed 2 nights in Nov 2023

10/10 Excellent

Wenzhe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

YILIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Monty, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, idealic location.
Stayed 1 night in Oct 2023

10/10 Excellent

Wing Chi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and facility The environment is magnificent Very relaxing trip and place to stay

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Special stay, service is amazing, great location, great breakfast.
Stayed 3 nights in Aug 2021

10/10 Excellent

JEANCLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly located for walks around the Lake. It has a large and beautiful chinese style garden. The breakfast is also top class. Staff very friendly. One special praise for Amy Chen who serves in breakfast team, she is so amicable and kind!
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Sophie, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou
Food and service are tip top. Concierge staff are super friendly and helpful, high English standard. The best hotel I ever stayed in Asia.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, right next to the lake, quite . Beautifully maintained. Recommend! The only reservation: traffic can be very congestion especially during holidays. Hard to gat taxi.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018