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Catalonia Royal Tulum Adults Only - All Inclusive

4.0 star property
Adults-only beachfront resort with outdoor pool

Photo gallery for Catalonia Royal Tulum Adults Only - All Inclusive

Outdoor pool, open 8 AM to 8 PM, pool umbrellas, pool loungers
On the beach, white sand, beach massages, scuba diving
9 restaurants, breakfast, lunch, dinner served; Mexican cuisine
9 restaurants, breakfast, lunch, dinner served; Mexican cuisine
5 bars/lounges, tapas bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Pool
  • Breakfast included
  • Gym
The current price is AU$719
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
Carr Cancun Chetumal Km 264 5, Xpu-Ha, QROO, 77790
  • Ecopark Kantun Chi
    ‪2 min drive‬
  • Cenote Azul
    ‪2 min drive‬
  • Puerto Aventuras Marina
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪276 min drive‬

Room options

View all photos for Privileged Romance

Privileged Romance | View from room

Privileged Romance

Highlights

Furnished balcony
Air conditioning
Minibar (some free items)
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room Single

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Premium Room Single

Highlights

Furnished balcony
Air conditioning
Minibar (some free items)
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Deluxe

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Privileged Deluxe

Highlights

Furnished balcony
Air conditioning
Minibar (some free items)
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Furnished balcony
Air conditioning
Minibar (some free items)
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

View from room

Premium Room

Highlights

Furnished balcony
Air conditioning
Minibar (some free items)
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

About the area

Xpu-Ha

An all-inclusive stay in Xpu-Ha awaits you at Catalonia Royal Tulum Adults Only - All Inclusive. You'll be within a 20-minute walk of Xpu-ha Beach and 2 km (1.2 mi) from Ecopark Kantun Chi. Highlights at this beachfront resort include 9 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at Alegria Spa can include deep-tissue massages, hot stone massages, body wraps and facials along with access to the sauna. The buffet restaurant, La Palapa, is open for breakfast and lunch. Terrace Tapas Lounge& Bar is the resort's own tapas bar, serving drinks along with dinner. Spend the day at the beach and enjoy the on-site outdoor swimming pool, gym and Turkish bath/hammam. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4-property class Xpu-Ha resort, attractions include Akumal Beach and Puerto Aventuras Marina.
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What's nearby

  • Xpu-ha Beach - 17 min walk - 1.4 km
  • Ecopark Kantun Chi - 2 min drive - 2.0 km
  • Cenote Azul - 2 min drive - 2.5 km
  • Puerto Aventuras Golf Club - 3 min drive - 4.6 km
  • Puerto Aventuras Marina - 5 min drive - 5.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 74 min drive

Restaurants

  • ‪Mirador Buffet - ‬4 min drive
  • ‪Carey Lobby Bar - ‬4 min drive
  • ‪Palmeras - ‬4 min drive
  • ‪Tokyo - ‬2 min drive
  • ‪Bar Mojado Beach - ‬3 min drive

About this property

Catalonia Royal Tulum Adults Only - All Inclusive

Adults-only beachfront resort with outdoor pool
Catalonia Royal Tulum Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Catalonia Royal Tulum Adults Only - All Inclusive offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 9 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A fitness centre, a sauna, and spa services are also featured at Catalonia Royal Tulum Adults Only - All Inclusive. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Xpu-Ha resort.

  • 288 guestrooms or units
  • 3 levels
  • 6 buildings
  • 9 dining venues
  • 5 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
Catalonia Royal Tulum Adults Only - All Inclusive offers 288 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and minibars (stocked with some free items). Rooms open to furnished balconies. Plasma televisions come with premium cable channels. Bathrooms include a shower, bathrobes and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Alegria Spa has 6 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 9 restaurants
  • Snack bar/deli

Restaurants on site

  • Adelita
  • La Palapa
  • La Toscana
  • Rauxa
  • Terrace Tapas Lounge& Bar

Things to do

  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor pool
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Catalonia Royal Tulum Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8 AM to 8 PM
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Catalonia Royal Tulum Adults
Catalonia Royal Tulum Adults All Inclusive Xpu-Ha
Catalonia Royal Tulum Adults Xpu-Ha
Catalonia Royal Tulum Adults Only All Inclusive
Catalonia Royal Tulum Adults Hotel Xpu-Ha
Hotel Catalonia Royal Tulum - Adults Only Xpu-Ha
Xpu-Ha Catalonia Royal Tulum - Adults Only Hotel
Catalonia Royal Tulum Adults Hotel
Catalonia Royal Tulum Adults
Hotel Catalonia Royal Tulum - Adults Only
Catalonia Royal Tulum - Adults Only Xpu-Ha
Catalonia Royal Tulum Adults Only All Inclusive
Catalonia Royal Tulum Xpu Ha
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Catalonia Royal Tulum All Inclusive Adults Hotel
Catalonia Royal Tulum All Inclusive Adults Xpu-Ha
Catalonia Royal Tulum All Inclusive Adults
Hotel Catalonia Royal Tulum - All Inclusive - Adults Only Xpu-Ha
Xpu-Ha Catalonia Royal Tulum - All Inclusive - Adults Only Hotel
Hotel Catalonia Royal Tulum - All Inclusive - Adults Only
Catalonia Royal Tulum - All Inclusive - Adults Only Xpu-Ha
Catalonia Royal Tulum Adults Only All Inclusive
Catalonia Royal Tulum Adults Only
Catalonia Royal Tulum
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Catalonia Royal Tulum All Inclusive Adults Only
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Catalonia Royal Tulum - All Inclusive - Adults Only Xpu-Ha
Catalonia Royal Tulum Adults Only All Inclusive
Catalonia Royal Tulum Adults Only
Catalonia Royal Tulum

Frequently asked questions

What is the cancellation policy at Catalonia Royal Tulum Adults Only - All Inclusive?

Catalonia Royal Tulum Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Catalonia Royal Tulum Adults Only - All Inclusive?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Catalonia Royal Tulum Adults Only - All Inclusive on 1 Apr 2025 start from AU$716.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Catalonia Royal Tulum Adults Only - All Inclusive?

Yep, Catalonia Royal Tulum Adults Only - All Inclusive has free valet parking.

Are there any beaches close to Catalonia Royal Tulum Adults Only - All Inclusive?

Yep, Catalonia Royal Tulum Adults Only - All Inclusive is a short 17-minute walk from Xpu-ha Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Catalonia Royal Tulum Adults Only - All Inclusive?

Yep, Alegria Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as hot stone massages.

Does Catalonia Royal Tulum Adults Only - All Inclusive have a pool?

Yep, and guests love it! Catalonia Royal Tulum Adults Only - All Inclusive has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8 AM to 8 PM.

What luxury perks are available at Catalonia Royal Tulum Adults Only - All Inclusive?

Catalonia Royal Tulum Adults Only - All Inclusive features a full-service spa, an outdoor pool and 9 restaurants.

What makes Catalonia Royal Tulum Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Catalonia Royal Tulum Adults Only - All Inclusive.

Is Catalonia Royal Tulum Adults Only - All Inclusive family-friendly?

No, Catalonia Royal Tulum Adults Only - All Inclusive is an adults-only property.

Does Catalonia Royal Tulum Adults Only - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is available daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Catalonia Royal Tulum Adults Only - All Inclusive?

No, Catalonia Royal Tulum Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Royal Tulum Adults Only - All Inclusive?

Yep, Catalonia Royal Tulum Adults Only - All Inclusive has 9 restaurants.

What time are check-in & check-out at Catalonia Royal Tulum Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Catalonia Royal Tulum Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Catalonia Royal Tulum Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1010 reviews
Rating 8 - Good. 235 out of 1010 reviews
Rating 6 - Okay. 95 out of 1010 reviews
Rating 4 - Poor. 33 out of 1010 reviews
Rating 2 - Terrible. 38 out of 1010 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time on the resort.
Stayed 7 nights in Dec 2024

10/10 Excellent

Assel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic time at Catalonia Royal Tulum. Wonderful staff, spacious room. The food was delicious! Beautiful sandy beach. There's different shows at the hotel every evening and you won't be bored. I highly recommend this hotel!
Stayed 9 nights in Dec 2024

10/10 Excellent

shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time and Mexico and all my expectation’s were met. I would recommend this resort to anyone.
Stayed 6 nights in Dec 2024

10/10 Excellent

Felicia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach, staff always helpful. The meals were good, no buffet at dinner though. You have to make reservation through their website for all dinners. Entertainment was nice, dinner at rauxa show was fun.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jeremy David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing, especially the entertainment staff: Diego, Charlie, Tita, puala, Abraham, Nico, Shamed, Quesabella. They are part of the reason why we came for a second time and would cone for more future trips. They are all so engaged and dedicated to the guests. They really look like they enjoy hanging out with the guest and enjoy what they do. Beach area is amazing, didnt have 1 piece of seaweed all week. Food is really good, nightly shows were also really good.
Stayed 6 nights in Nov 2024

8/10 Good

William Bailey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish that we could have ordered food by the pool. Having to go to a restaurant or buffet for lunch everyday was a pain.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ronald, Oak Ridge

Stayed 5 nights in Nov 2024

10/10 Excellent

Sergei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is one to stay at, quiet place, food is great and customer service on high level
Stayed 9 nights in Nov 2024

10/10 Excellent

Natalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 9 nights it was great highly recommended, everything been here top notch
Stayed 11 nights in Nov 2024

8/10 Good

Michael, Niagara Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

8/10 Good

Stefano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the wide variety of restaurants to choose from for the dinner. The resort is not huge and this helps with keeping it in good conditions. However, we found there were not enough sun beds at the beach which is also small but in great conditions. Food was excellent, even the buffet one!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Danita, Nashville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this property. We liked the improvements and upgrades that have been done. Nice resort with excellent service and staff.
Stayed 7 nights in Nov 2024

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great couples trip!
Stayed 5 nights in Oct 2024

10/10 Excellent

Christopher

Stayed 4 nights in Oct 2024

10/10 Excellent

Nathaniel James

Stayed 6 nights in Oct 2024

8/10 Good

Mikhail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to start to say how beautiful and clean and well taking care of this property is! No complains there, however I have to say some negative things about the food. First, we felt food was limited compare to our last stay here7 years ago, for an example, a B/F, if you'll come between 7am - 8am, you'll get a chance to choose from more varieties of pastries. After 8ish am, more people are starting to show up, and of course, some pastries are gone. When I asked, if they will bring more out, they were gone for good 10 minutes, probably thinking I would just leave, but after I caught another server, I was told they were all out. Same thing, I can tell about the lunch, if you are there 1.5 hour before they done serving lunch, your food options are so limited! And one more thing I don't understand, a cook will be frying 5 pieces of fish, and 4 pieces of chicken on the grill, and there are about at least 50 people at the buffet eating, how is that possible to feed at least half of them? I see a lot of people just don't want to wait, and get whatever, so they can spend more time on their beautiful beach. Second, we did not like not to have a buffet style choice for dinner! It was eliminated! You have to make a reservation at one of their restaurants. And not all of them were open at all times, We could not get to Italian restaurant. The positive thing about their food, it was always fresh, and hot. And their bar at the beach had the best smoothies!
Stayed 8 nights in Nov 2024

10/10 Excellent

Carlos

Stayed 3 nights in Oct 2024

8/10 Good

Blanca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what make this place unforgettable. Rodolfo from The Bar lobby makes the best margaritas and Ricardo from the tequila Bar. They truly make you feel like family. Angel (Asian Restaurant) and Marcos from Adelitas made our dinning experience unforgettable. Last dinning experience was at Italiano and couldn’t have been any better with staff there. They made our last night unforgettable. Rosario and front desk from La palapa (buffet) and Araceli from the Lobby Bar made us feel like family every time we walked in. The beach was beautiful, clean and enjoyable. -best beach I been in the Rivera Maya This resort really does a good job on trying to entertain their guest with activities. The resorts itself can improve in accessibility for dinning for those that don’t make reservation since they do close down their buffet at 3:30pm. but other than that it was a wonderful experience. Thank you Catalonia for the best customer service/stay.
Stayed 7 nights in Nov 2024

10/10 Excellent

Tressa Ann

Stayed 6 nights in Oct 2024

8/10 Good

Amy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 4 days/5 nights at this resort as a couple with 2 other couples in November. The resort is small, has a cool jungle with animals near the hotel buildings. The pool and beach areas were very nice and clean. They keep the beach in front of the property cleaned of seaweed, which was great! It was easier to get drinks from the Tequila Bar rather than the Pool bar as the Pool bar was very busy. Our friends felt there could have been more nightly entertainment. We were able to book an excursion very easily and it was wonderful. Our biggest and really only complaint would be the food quality. We got the Privlege package and are very glad we did because we got access to the Bloved restaurant which was by far the best food at the resort. The Grill and Toa Cat were the other restaurants we tried besides the buffet and we had to go get a second dinner at Bloved both nights as our meals at the other places were not very good or cooked incorrectly (steak temperatures). All in all though I would go back to this resort and make sure I booked the Privlege package again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Juliette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, everything was really clean and the food was great. The room we originally booked was no longer available so they comped us a bottle of wine and upgraded us to the privileged wristbands. Great customer service. It was really easy to get chairs by the pool/beach. All the staff was so friendly and helpful. Hope to be back!
Stayed 3 nights in Nov 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Franz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trip was great the lay overs were horrible tho.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from spending 9 glorious days and 8 nights at this resort. It was our first AI resort experience. We were not left disappointed. We initially reserved our honeymoon room being privileged guests which gives you more perks at the resort but while there we upgraded to exclusive members and we’re so happy we did. The service from the staff at this resort is top notch! We are looking forward to coming back and hopefully seeing familiar faces. Karla, you went above and beyond to make sure we were taken care of and our special celebrations were truly made special. They are lucky to have you with their excellent team. Xavier, you were so kind and patient and helpful. Thank you. Nestor, always greeted us with a smile and made sure we were happy. His smile and happy demeanor is contagious. Meyrli out on the beach, serving us cocktails, and juices always made sure we were left without wanting. She was so attentive. Andreas, the bartender at BLoved was so great. As with the others, he always greeted with a smile, and made sure we were ok. One evening, we came down for our romantic dinner, which wasn’t ready due to rain, he saw I was upset, he rushed over to my husband and I with our drinks that we had been ordering. He knew what we liked, and what we needed. That kind of care and attention is priceless. Food selection is amazing and delicious. Other than the lobster soup in the grill, that was gross and their seabass. Only complaint is the time waiting for order to be

2/10 Terrible

Joel Orlando

Disliked: Staff & service
Stayed 7 nights in Oct 2024