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Serenity Authentic Glamping Tulum

3.5 star property
Beach location and outdoor pool

Photo gallery for Serenity Authentic Glamping Tulum

Beach nearby, white sand
Exterior
Beach nearby, white sand
2 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Room service
  • Bar
  • Housekeeping
  • Pool
  • Laundry
The current price is AU$345
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
Carretera Federal Mz 21 Lote 18-4, Solidaridad, Xpu-Ha, QROO, 77733

Room options

View all photos for Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

Highlights

Deck/patio
Soundproofed
Private outdoor hot tub
Air conditioning
Premium bedding
Blackout curtains
Bathrobes
Jetted bath
  • 41.31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Cabin

Family Cabin

Family Cabin

Highlights

Deck/patio
Soundproofed
Air conditioning
Premium bedding
Blackout curtains
Private bathroom
Minibar
Desk
  • Sleeps 6
  • 3 King Beds

View all photos for Tent, Multiple Beds, Garden View (Harmony Triple tent)

Tent, Multiple Beds, Garden View (Harmony Triple tent) | View from room

Tent, Multiple Beds, Garden View (Harmony Triple tent)

Highlights

Deck/patio
Soundproofed
Air conditioning
Premium bedding
Blackout curtains
Private bathroom
Minibar
Desk
  • 51.90 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Single Bed

View all photos for 1 King Bed, Garden View (Harmony Tent)

1 King Bed, Garden View (Harmony Tent)

1 King Bed, Garden View (Harmony Tent)

Highlights

Deck/patio
Soundproofed
Air conditioning
Premium bedding
Blackout curtains
Private bathroom
Minibar
Desk
  • 41.31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Garden View (Harmony Tent)

1 King Bed, Garden View (Harmony Tent)

1 King Bed, Garden View (Harmony Tent)

Highlights

Deck/patio
Soundproofed
Air conditioning
Premium bedding
Blackout curtains
Private bathroom
Minibar
Desk
  • 41.31 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

About the area

Xpu-Ha

At Serenity Authentic Glamping Tulum you'll be 2.4 km (1.5 mi) from Ecopark Kantun Chi and 2.5 km (1.6 mi) from Xpu-ha Beach. Highlights at this beach hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps. The family restaurant, Mystic, serves international cuisine and is open for breakfast, lunch and dinner. Enjoy the outdoor swimming pool and pool loungers as well as access to bike hire. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 3.5-property class Xpu-Ha hotel, attractions include Akumal Beach and Puerto Aventuras Marina.

What's nearby

  • Ecopark Kantun Chi - 2 min drive - 2.5 km
  • Cenote Azul - 3 min drive - 3.0 km
  • Puerto Aventuras Golf Club - 4 min drive - 5.1 km
  • Puerto Aventuras Marina - 5 min drive - 5.7 km
  • Xpu-ha Beach - 6 min drive - 2.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 76 min drive

Restaurants

  • ‪Mirador Buffet - ‬5 min drive
  • ‪Carey Lobby Bar - ‬5 min drive
  • ‪Palmeras - ‬4 min drive
  • ‪Tokyo - ‬3 min drive
  • ‪Bar Mojado Beach - ‬4 min drive

About this property

Serenity Authentic Glamping Tulum

Beach location and outdoor pool
Serenity Authentic Glamping Tulum offers its guests a full-service spa and an outdoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, a terrace, and an arcade/games room are also featured at Serenity Authentic Glamping Tulum. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Xpu-Ha hotel.

  • 1 building
  • 1 floor
  • 30 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2016
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Smoking in designated areas
Serenity Authentic Glamping Tulum offers 30 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Beds feature premium bedding. This Xpu-Ha hotel provides complimentary wireless Internet access.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps.

Languages

English, Spanish

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  • Spa
  • Kids pool
  • Parking included
4.5 out of 5, Wonderful, 457 reviews
The price is AU$203
includes taxes & fees
29 Mar - 30 Mar
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Mystic
  • Serenity Beach Club

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children 2 and younger are not allowed at this property. All guests older than 2 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger aren't allowed at this property.

Property is also known as

Serenity Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels Hotel
Serenity Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel
Serenity Eco Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels
Serenity Luxury Tented Camp by Xperience Hotels
Serenity Tented Camp by Xperi

Frequently asked questions

What is the cancellation policy at Serenity Authentic Glamping Tulum?

Serenity Authentic Glamping Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Serenity Authentic Glamping Tulum?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at Serenity Authentic Glamping Tulum on 1 Apr 2025 start from AU$345.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Serenity Authentic Glamping Tulum?

Yep, Serenity Authentic Glamping Tulum has a free self car park.

Are there any beaches close to Serenity Authentic Glamping Tulum?

The closest beach to Serenity Authentic Glamping Tulum is Akumal Beach (10.7 km).

Is there a spa on site at Serenity Authentic Glamping Tulum?

Yep, there is an onsite spa at Serenity Authentic Glamping Tulum. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Serenity Authentic Glamping Tulum have a pool?

Serenity Authentic Glamping Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Serenity Authentic Glamping Tulum?

Serenity Authentic Glamping Tulum features a full-service spa, an outdoor pool and 2 restaurants.

What makes Serenity Authentic Glamping Tulum a romantic place to stay?

A bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Serenity Authentic Glamping Tulum.

Is there a free airport shuttle available at Serenity Authentic Glamping Tulum?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Serenity Authentic Glamping Tulum?

Yep, you can grab a meal at Serenity Authentic Glamping Tulum's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Serenity Authentic Glamping Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Serenity Authentic Glamping Tulum?

No, pets are not allowed.

Serenity Authentic Glamping Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 123 out of 207 reviews
Rating 8 - Good. 55 out of 207 reviews
Rating 6 - Okay. 11 out of 207 reviews
Rating 4 - Poor. 10 out of 207 reviews
Rating 2 - Terrible. 8 out of 207 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 7 nights in Dec 2024

2/10 Terrible

Grant

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
My advice to potential customers - DO NOT STAY HERE. This is by far the worst place we stayed during our time in Mexico. The staff, with exception of the individual serving breakfast, are incompetent fools. The ambience, well if you enjoy the constant sound of high speed lorries hurtling down the dual carriageway 24 hours a day, you may enjoy. We did not. It should also be noted that from 6pm you have no access to food, restaurants, drinks, bars, nothing. You may as well be stranded at sea. For our stay, we were treated to noisy neighbours in adjacent tents. Then, for over 24 hours there was zero electricity or running water. We couldn’t shower. We couldn’t brush our teeth. We couldn’t even see 10cm in front of us after sunset. They did nothing to mitigate this for the guests. Their incompetence shining through yet again. Our stay became untenable, who can put up with this for the amount they charge per night, we decided to leave a day early and it was agreed that if we contacted hotels.com we would be able to receive a refund for the final night of our stay. Hotels.com then tried to contact Serenity to confirm but Serenity refused to respond. We’ve messaged Serenity, they’ve refused to respond to us also. These people are untrustworthy, dishonest, and dishonourable. They displayed a complete lack of customer service when it most needed. The meaning of ‘Serenity’ is the state of being calm, peaceful, and untroubled. They should probably change their name.
Stayed 4 nights in Nov 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience for Glamping.
Stayed 2 nights in Jun 2024

8/10 Good

Ryall

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!
Stayed 2 nights in May 2024

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
I booked a room for 4 people and found out about extra charges when I arrived. The price on expedia is different than the property. I was disappointed when I could not change my expedia reservation to get a discounted rate for additional people.
Stayed 5 nights in May 2024

8/10 Good

Ryall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!
Stayed 1 night in Mar 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to feel free, close to the beach whici is ideal for the kids
Stayed 7 nights in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Very quiet you have your privacy easy acess to beach! Beach was beautiful, Food was delicious! Defenetly will be back with our kids!
Stayed 3 nights in Jan 2024

2/10 Terrible

anna

Stayed 3 nights in Jan 2024

2/10 Terrible

Jeffrey

Business traveller
Disliked: Cleanliness, property conditions & facilities
They weren’t upfront about their cancellation policies. My unit had a dirty bathroom & the shower drain didn’t drain properly & smelled.
Stayed 4 nights in Nov 2023

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice tropical space. Will be better when all the area construction is finished.
Stayed 2 nights in Oct 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Analizeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Staff amazing, helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
I was only able to stay for one night, but I wish I could have stayed longer! The tent and grounds were GORGEOUS!! It was exactly what I needed for a quiet, relaxing stay. I could have laid in that hammock all day <3 I'll be back for sure!
Stayed 1 night in Jun 2023

10/10 Excellent

Rupeshwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Glamping
Stayed 2 nights in May 2023

10/10 Excellent

Ryall

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property for a no-frills kinda stay in nature. Camping without the bugs & fan! A/C works well and rooms are clean and very comfortable. Staff super friendly and accommodating. Two areas for improvement: Food could be better - mostly fried and unhealthy. Times are limited. I advise against the spa as the massage was poor quality. Save yourself some $ and get one on the beach! We would stay again!

4/10 Poor

Daniela daniel

Travelled with partner
Liked: Cleanliness
There were at least 10 kids runnning around it was too noisy. Its suppsed to be a relaxing property. It wss not The hotel was full you could see the staff was overwhelmed at dinner time. The food is very boring
Stayed 1 night in Apr 2023

4/10 Poor

Christopher, New York

Travelled with family
Disliked: Staff & service, property conditions & facilities
Food was terrible if you combined the breakfast lunch and dinner menu there’s maybe 15 items the pool was filled with kids who I’m sure where not stayin at the property the drinks at this place were horrible not one good bar tender the beach club is filled with locals

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Glamping camping
The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.
Stayed 6 nights in Mar 2023

10/10 Excellent

Maria Guadalupe Aldape

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the quaintness!
Stayed 7 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2023

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the relaxed atmosphere of staying at this property. The staff was so helpful and friendly with giving recommendations and solving any issues. Great ammenities and very laid-back atmosphere. I would highly recommend!