8/10 Good
Brian
15 Aug 2024
Liked: Cleanliness, room comfort
Vindictive Manager
Having stayed in Las Casitas for hundreds of weeks since 1987 we know what to expect.
We know that check in states 4pm but most visitors are in there villa long before that time.
Our villa was cleaned by 11.30. We know this as we were on site at 10.00am.
From the bar area we could see the cleaner in there.
But the vindictive manager chose to send 2 cleaners at 15.05 to spend no more than 2 minutes sweeping up outside.
When asking if our villa was ready at 15.25 we were told it needs checking.
At 15.45 we were told our villa was ready. I said no it wasn’t as it still hadn’t been checked.
But after picking up our bags and walking no more than 50m the lady checking the villa appeared.
I won’t go into why we were victimised as I will be reporting directly to the CEO of Ona/Wimpen.
Marks for the manager 0.5/10 not a professional site manager at all. Marks for Jessica and Nadia the receptionist 9.5/10.
The site around the pool area is extremely tired. Gardens are lovely.
Bar restaurant is extremely well run by Craig and his top class staff.
Brian
Stayed 7 nights in Aug 2024