8/10 Good
Matt
Travelled with partner
12 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My partner and I stayed at The Sebel Yarrawonga on the 11th of January 2025 - was a beautiful room - although I had requested the lakeside/waterfront view and we received a side view of the lake - a little disappointing as we paid a lot of money for the room. Also, we utilised the pool which was amazing - we purchased cocktails and refreshments from the pool bar. However we were disappointed with one particular male barman who made us feel like we were being a nuisiance. We were provided with menus at the bar and i wanted to order a bloody mary cocktail which was on the menu, only to be told that they make them or have them and that i had to walk through into the main bar to get one which required me, dripping wet from the pool, only a towel covering me to walk into a respectable part of the hotel to order my drink. I found this ridiculous. The bar staff can easily obtain ingredients from the main bar to make the cocktails which again were listed on the Sebel menu. We also asked for a beer at another point in time and were told that they had run out of the mainstream beer, and then with attitude the barman told us that ok, I'll go and get some from the main bar, like it was a huge inconvenience to him. I'd like to report that this bar man was very unhelpful and rude, looking down at his customers and should definitely not be employed by an establishment like the Sebel, who usually prides itself in the way they offer 5 star treatment.
Matt
Stayed 1 night in Jan 2025
