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Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort

4.0 star property
Family-friendly Sapporo resort in Kita Ward with 5 restaurants
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort

Front of property - evening/night
5 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Lobby
Gift shop
In-room safe, iron/ironing board, free WiFi

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
  • Pool
    Pool
  • Housekeeping
    Housekeeping

Explore the area

Map
132 Higashibarato, Kita-ku, Sapporo, Hokkaido, 002-8043
    Hokkaido University
    10 min drive
    Odori Park
    13 min drive
    Tanukikoji Shopping Street
    13 min drive
    Sapporo (OKD-Okadama)
    22 min drive

Room options

View all photos for Deluxe Twin Designer's, Non Smoking

In-room safe, iron/ironing board, free WiFi

Deluxe Twin Designer's, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Rainfall showerhead
Toilet with electronic bidet
Hairdryer
Shower/bath combination
  • 38 sq m
  • Sleeps 2
  • 2 Single Beds

Double, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Rainfall showerhead
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin, Non Smoking

In-room safe, iron/ironing board, free WiFi

Deluxe Twin, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Rainfall showerhead
Toilet with electronic bidet
Hairdryer
Shower/bath combination
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite Designer's, Non Smoking

In-room safe, iron/ironing board, free WiFi

Suite Designer's, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Rainfall showerhead
Toilet with electronic bidet
Hairdryer
Shower/bath combination
  • 45 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Single, Non Smoking

In-room safe, iron/ironing board, free WiFi

Single, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Rainfall showerhead
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 19 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin, Non Smoking

In-room safe, iron/ironing board, free WiFi

Standard Twin, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Rainfall showerhead
Toilet with electronic bidet
Hairdryer
Shower/bath combination
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

Single Room

  • Sleeps 1
  • 1 Single Bed

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Designers Deluxe Twin Room

In-room safe, iron/ironing board, free WiFi

Designers Deluxe Twin Room

  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

Semi Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Triple Room

In-room safe, iron/ironing board, free WiFi

Deluxe Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Double Room

In-room safe, iron/ironing board, free WiFi

Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 4
  • 2 Double Beds

Designers Suite

  • Sleeps 3
  • 2 Double Beds

View all photos for Japanese Western Style Room

In-room safe, iron/ironing board, free WiFi

Japanese Western Style Room

  • Sleeps 6
  • 4 Single Futons and 2 Single Beds

Luxury Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

In-room safe, iron/ironing board, free WiFi

Junior Suite

  • Sleeps 4
  • 2 Double Beds

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Exterior
Hotel Monterey Edelhof Sapporo
Spa
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1003)
The price is AU$200
for 1 night
includes taxes & fees
3 Oct - 4 Oct
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About the area

Sapporo

A family-friendly stay in Sapporo awaits you at Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort. You'll be 13.6 km (8.4 mi) from Odori Park and 10.3 km (6.4 mi) from Hokkaido University. Highlights at this resort include 5 restaurants, 9 hot tubs and a full-service spa. .A day of pampering at Esthetic Chateraise can include massages, facials and body treatments along with access to the hot springs/mineral springs and sauna. The buffet restaurant, VIGNE, is open for breakfast, lunch and dinner. At the resort's own lounge bar, you can stop for a drink. Enjoy the indoor swimming pool, outdoor swimming pool, gym and lazy river. Additionally, you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Buffet breakfast is available daily. There's also the convenience of free self parking. .Within a 15-minute drive of this 4-property class Kita Ward resort, attractions include Sapporo Clock Tower and Sapporo TV Tower.
View more Resorts in SapporoOpens in a new window

What's nearby

  • Hokkaido University - 10 min drive
  • Sapporo Clock Tower - 12 min drive
  • Sapporo JR Tower - 12 min drive
  • Odori Park - 13 min drive
  • Tanukikoji Shopping Street - 13 min drive

Getting around

  • Takuhoku Station - 5 min drive
  • Asabu Station - 8 min drive
  • New Chitose Airport (CTS) - 60 min drive

Restaurants

  • ‪Hawaiian Foods&Pethotel Silly - ‬4 min drive
  • ‪中華 しょうりゅう - ‬3 min drive
  • ‪六花亭 イオン石狩緑苑台店 - ‬4 min drive
  • ‪本格中華料理店 パンダ美食 - ‬4 min drive
  • ‪ミスタードーナツ - ‬4 min drive

About this property

Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort

Family-friendly Sapporo resort in Kita Ward with 5 restaurants
Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort offers its guests a full-service spa, hot springs, and 9 hot tubs. There are 5 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

An outdoor pool, an indoor pool, and a children's pool are also featured at the family-friendly Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort. Free self parking is available.

This 4-star Sapporo resort is smoke free.

  • 1 building
  • 283 guestrooms or units
  • 11 levels
  • 5 dining venues
  • Conference rooms
  • Built in 1992
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort offers 283 air-conditioned accommodations with a safe and complimentary slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit with a rainfall showerhead, toilets with an electronic bidet, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa, Esthetic Chateraise. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna. The spa is open selected days. Children under 12 years old are not allowed in the spa without adult supervision.

Public bath/onsen services include an indoor public bath and outdoor mineral hot springs (Japanese-style onsen). These services feature separate men's and women's areas. There are hot springs on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available for a fee: JPY 2,000 for adults and JPY 1,200 for children
  • 5 restaurants
  • A bar/lounge

Restaurants on site

  • Daizen
  • Hyonmonro
  • Kaiji
  • LE BARATO
  • VIGNE

Things to do

  • 9 spa tubs
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Gym
  • Hot springs
  • Indoor pool
  • Lazy river
  • Outdoor pool
  • Sauna
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Daily housekeeping
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Facials
  • Hot/mineral springs
  • In-room massages
  • Manicures/pedicures
  • Outdoor mineral hot springs (onsen)
  • Public indoor bath (no minerals)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Banquet hall
  • Building
  • Built in 1992
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2000 for adults and from JPY 1200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Chateraise
Chateraise Gateaux Kingdom
Chateraise Gateaux Kingdom Hotel Resort
Chateraise Gateaux Kingdom Sapporo
Chateraise Gateaux Kingdom Sapporo Hotel Resort
Gateaux Kingdom
Gateaux Kingdom Sapporo
Sapporo Gateaux Kingdom
Chateraise Gateaux Kingdom Sapporo Hotel Spa Resort
Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort Resort
Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort Sapporo

Frequently asked questions

What is the cancellation policy at Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort?

Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort?

As of 19 Sept 2024, prices found for a 1-night stay for 2 adults at Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort on 1 Oct 2024 start from AU$190.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort?

Yep, Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort has a free self car park.

Are there any beaches close to Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort?

The closest beach to Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort is Otaru Dream Beach (7.5 km).

Is there a spa on site at Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort?

Yep, Esthetic Chateraise is available for guests. It has 9 hot tubs, a sauna and hot springs. You'll enjoy heaps of services like facials and body treatments.

Does Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool.

Does Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort?

Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort features 9 hot tubs, an outdoor pool and an indoor pool.

What makes Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort.

Is Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort family-friendly?

You bet! With amenities such as a children's pool, an arcade and a lazy river, it's no surprise that Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort is a hit with families.

Does Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort serve breakfast?

Yep, buffet brekkie is available daily.

Is there a free airport shuttle available at Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort?

No, Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort?

No, only service animals are allowed.

Chateraise Gateaux Kingdom Sapporo Hotel and Spa Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 166 out of 343 reviews" "
Rating 8 - Good. 120 out of 343 reviews" "
Rating 6 - Okay. 41 out of 343 reviews" "
Rating 4 - Poor. 12 out of 343 reviews" "
Rating 2 - Terrible. 4 out of 343 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinner buffet has so many delicious options and such high quality food that you should make it a priority to eat there. The hotel is definitely of the era in which it was built but I think that adds charm. The hotel does provide a free shuttle bus to the sapporo train station. If I come back to sapporo I highly expect to stay there again.
Stayed 2 nights in Jun 2024

6/10 Okay

JOHN RUSSEL

Stayed 2 nights in Aug 2023

10/10 Excellent

Kenneth

Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A standard resort style hotel with a nice pool and onsen.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2018

10/10 Excellent

show, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel where u can spend lots of time in. Has large pools & baths, both indoor & out, saunas, relaxation room with shelves of manga, pingpong tables, game centers, two cake stores, boutique, omiyage (gift) store, restaurants, toddler play area with book corner, and gym & massage (for fee). Lots of helpful staff, some speak English and Chinese. We were family of 6 adults and stayed in Japanese style room, it was very spacious, could fit 10 if u squeeze. Big shower&tub bathroom, 2 sinks, washlet toilet. Ladies came to lay out futon for us around 6-7pm. It’s a big hotel, so accomodates lots of people. Saw about 200 high school students arrive, as well as other travelers. Cheap eats inside the pool/bath building, after u check in your footwear in the locker. All food charges to the locker key, u pay when u exit or checkout hotel. If u stay at hotel, u can get in free even if u don’t use pool/bath. They sell cheap bathing suits at the pool, from 700-800 yen. We forgot to get a cake for b-day so we got it at the hotel cake shop, they put words on it and gave us candles, front gave us matches. No bell boy/girl service. They have carts. Cannot walk around lobby in hotel yukata like some places. It’s a place where u want to spend a whole day there with ur family. Dad said he felt bad for the older lady employee who was cleaning the men’s bath because she was surrounded by naked men.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Japanese 和善 is excellent! You have to pay for the water slide.
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It is a wonderful place for families with children. There were choices for different types of restaurants, although those within the hotel itself were expensive. The spa and swimming area is a plus for families and the restaurants there were reasonably priced.
Stayed 2 nights in Jun 2018

8/10 Good

kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Enjoy there stay with my kids. Very large water lagoon. Good to stay there.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Quiet.
Nice. Quiet. Only suitable for those with car rental.
Stayed 1 night in Jun 2017

6/10 Okay

poor tourist, HK

Liked: Staff & service
Good to stay
Good to have free shuttle bus provided. In general, the staff are nice. But, the room is at the corner of the corridor, no privacy if you want to pull up your curtains. In other words, no view at all. I got sick while using the pool and spa as I could not communicate with the staff in Japanese. I am still paying medical expenses for it.

10/10 Excellent

Andrew J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our 3rd time staying at the Gateaux Kingdom. Great resort hotel with excellent facilities. Front desk staff were excellent, restaurant options were great, breakfast buffet was fantastic. Good location for visiting Ishikari. Shuttle bus service to Sapporo Station was an added bonus. Only negative was the cover charge to go for a cocktail in any of the bars, was very overpriced especially if you were just wanting to go for a few drinks.

4/10 Poor

Jeanette, SF Bay Area, CA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hard Bed
The bed was as hard as a rock, and my non-smoking room had a stale smoke smell, and no coffee before ten unless I had breakfast. No Bell service help with luggage.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Fun, Classy Hotel
Absolutely Beautiful Hotel! The WaterPark was So Amazing! Kids loved it! Big water slides and several hot tub area that were very big. No Tattoos, but I just wore a long sleeve surf top to cover them. Awesome time and only about 20 minutes from downtown Sapporo!

10/10 Excellent

Li Ling, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a perfect stay
A perfect stay. Breakfast was great with lots of variety. Room was spacious, comfortable and toilet has tv screen. Kids also had fun at the indoor pools. Will stay there again.

8/10 Good

Michelle, Toronto, ON. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for family stay
Got a great rate with this hotel, and was so excited for my stay. There's a free shuttle from Sapporo JR station to the hotel. It takes about 40mins from the station to the hotel. The hotel is located at a very quiet neighbourhood. Great view. There is a huge water park inside the hotel with swimming gears rental if you did not bring any. The onsen was included with my stay. It was good onset, but I had a tour group checked in that night. It was a bit crowded and loud. I was able to enjoy their outdoor onsen as well as their steam room. I really liked it. I stayed two night in the city of Sapporo and one night here. A bit of taste in both city side and relax side.

6/10 Okay

Chi Mei

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

yuko, tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
long queue to spa
Non-functional spa reception. Falls short of expectations overall.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This is a great hotel. Very nice amenities with restaurants, a few shops, pool, onsen, and arcade. Waking trails and park golf onsite. Walking distance to shopping centre 15 minutes. A little far out if you are planning on doing activities in Sapporo but great if you are visiting Ishikari. There is a limousine bus service direct from the hotel to Sapporo station which is very convenient to transfer to Chitose Airport or to subway or train to other places in Hokkaido. Have stayed at this hotel several times and am always pleased with the service and meals.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maryann, Seattle, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, bad location
This was a nice hotel that would be perfect for a relaxing getaway, but if you're hoping to do some sightseeing, it's not an ideal location. Unless you're driving, you'll have to take a taxi several miles to the nearest train station, which is small and only has several trains heading to Sapporo an hour. Taxi included, it'll take you 45 minutes to an hour just to get into the city, and set you back $40 or $50 round trip every time. Again, great hotel, but if you plan to get around and do some sightseeing you're better off finding something closer to the city. We booked this as it was one of the last hotels with vacancies available in order to see the Sapporo snow festival, and as nice as it was, I can see why it had openings due to its secluded location.

6/10 Okay

Gabor

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Barry, Vancouver Island, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Ishikari.
I was visiting my daughter living in Ishikari. Staff were very friendly. Restaurants including the breakfast buffet were very nice. The sushi restaurant in the basement was fantastic. The fitness area and hot tub area were very good as well. The rooms were quite spacious (more North American than European sized). The shuttle bus to and from downtown Sapporo was very convenient. The cakes in the hotel are also amazing. Rooms were quiet and clean. Wi-Fi was free and convenient in the rooms. All-in-all a positive stay.

6/10 Okay

Jamie, Melbourne

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed stay
Was really excited and looking forward for the 3 nights stay even though we took hours to reach but was so disappointed when we were informed by the receptionist that people with tattoo are not allowed to go into the spa. we have to pay extra to use the fitness facilities. It is not a very convenient place for sightseeing and access for Sapporo station is 45 minutes by hotel free shuttle bus. Hotel looks really good from the outside and the surrounding is really relaxing and pretty, good vacation for family with kids to stay a night or two. Definitely waste of time for us. People are really polite but couldn't speak English at all.