4/10 Poor
J L
14 Aug 2024
Disliked: Cleanliness
Disappointing stay
We looked forward to our visit but sadly were disappointed. We arrived at 3pm but were told we couldn't check in as the system was down. Completely understand things like this can happen but when we asked when it would be possible we were just told no idea, then told they wouldn't be serving food that night (a Friday) as the chef had gone home and then the barman disappeared. At 4.30pm a long standing resident said he could show us to our room. The towels and bedding were clean but the carpet was filthy and the bathroom just had the empty toiletry bottles from a previous resident. The continental breakfast the next day was fine. Perhaps we just caught them on a bad day but after our experience, we won't return.
J L
Stayed 1 night in Aug 2024