2/10 Terrible
Amelia
18 July 2024
They canceled our reservation 4 minutes after I confirmed. We arrived at midnight by train, and when we got to the hotel the staff told us they cancelled because we didn’t not pay first. We would have paid beforehand but we got no notification or message from Expedia about their request. Furthermore, the hotel ended up having to move us to another hotel, which we arrived by 1AM. Though we are lucky the staff helped us find another accommodation, the lack of communication from hotel and Expedia was very unprofessional.
Amelia
Stayed 1 night in Jul 2024