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Yuzawa Grand Hotel

3.5 star property
Mountain ski retreat with restaurant and free ski shuttles

Photo gallery for Yuzawa Grand Hotel

Spa
Breakfast and dinner served
Spa
Breakfast and dinner served
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Yubinbango 2494, Minamiuonuma-gun, Yuzawa, Niigata-ken, 949-6101
  • Yuzawa Kogen Ropeway
    ‪10 min walk‬
  • Iwappara Ski Resort
    ‪5 min drive‬
  • Yuzawa Nakazato Ski Resort
    ‪6 min drive‬

Room options

View all photos for Designer's Modern Room Non Smoking

Down duvets, in-room safe, desk, iron/ironing board

Designer's Modern Room Non Smoking

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Room With Half Open Air Bath Non Smoking

Interior

Room With Half Open Air Bath Non Smoking

  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Japanese-Style Deluxe Room-Non-Smoking

Interior

Japanese-Style Deluxe Room-Non-Smoking

  • Sleeps 6
  • 6 Single Futons

View all photos for Japanese Western Style Room Non smoking

Down duvets, in-room safe, desk, iron/ironing board

Japanese Western Style Room Non smoking

  • Sleeps 7
  • 2 Single Beds and 5 Single Futons

View all photos for Japanese Style Room With 10 Tatami Non Smoking

Interior

Japanese Style Room With 10 Tatami Non Smoking

  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese-Style Room (15-17.5 Tatami) -Non-Smoking

Interior

Japanese-Style Room (15-17.5 Tatami) -Non-Smoking

  • Sleeps 7
  • 7 Single Futons

View all photos for Japanese Style Room With 8 Tatami

Interior

Japanese Style Room With 8 Tatami

  • Sleeps 3
  • 3 Single Futons

View all photos for Room With Open Air Bath

Interior

Room With Open Air Bath

  • Sleeps 6
  • 6 Single Futons

About the area

Yuzawa

Yuzawa Grand Hotel puts you in the heart of Yuzawa, steps from Ippon Sugi Ski Resort and within a 10-minute stroll of Snow Country Museum. Highlights at this ski ryokan include a restaurant, free self-parking and karaoke. .The restaurant, Kasuteria, is open for breakfast and dinner. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and ski storage. Each morning buffet breakfast is served between 7 AM and 9 AM. There's also the convenience of a free ski shuttle. .Attractions within a 30-minute drive of this 3.5-property class Yuzawa ryokan include Gala Yuzawa and Naeba Ski Resort.

What's nearby

  • Yuzawa Kogen Ropeway - 10 min walk - 0.9 km
  • Iwappara Ski Resort - 5 min drive - 3.7 km
  • Kandatsu Kogen Ski Resort - 5 min drive - 4.7 km
  • Yuzawa Nakazato Ski Resort - 6 min drive - 5.8 km
  • Kagura Ski Resort - 10 min drive - 7.2 km

Getting around

  • Echigo Yuzawa Station - 10 min walk
  • Niigata (KIJ) - 108 min drive

Restaurants

  • ‪CoCoLo湯沢 - ‬3 min walk
  • ‪越後つけ麵維新湯沢がんぎどおり店 - ‬5 min walk
  • ‪Souquest - ‬5 min walk
  • ‪越後十日町小嶋屋越後湯沢エキナカ店 - ‬5 min walk
  • ‪湯沢庵 - ‬10 min walk

About this property

Yuzawa Grand Hotel

Mountain ski retreat with restaurant and free ski shuttles
Getting to the slopes is a breeze with the ryokan's complimentary ski shuttle. Yuzawa Grand Hotel helps provide the perfect ski holiday with ski storage, ski equipment rentals and ski passes.

There's a restaurant on site, as well as a coffee shop/cafe. A computer station is on site and WiFi is free in public spaces. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Yuzawa ryokan.

  • 87 guestrooms or units
  • 7 levels
  • 3 buildings
  • Conference rooms
  • Built in 1933
  • Karaoke
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Yuzawa Grand Hotel offers 87 air-conditioned accommodations with a safe and complimentary slippers. Beds feature down duvets. Flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower, bidets, complimentary toiletries and hairdryers.

This Yuzawa ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 10:00 AM to 9:00 PM
  • Train station shuttle on request
  • Free ski shuttle
  • Free train station drop-off
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 2,200 to 4,400 for adults and JPY 1,650 to 3,300 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Kasuteria

Things to do

  • Arcade/game room
  • Hot springs
  • Karaoke
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees apply if the number of guests checking in varies from the number established at booking.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2200 to 4400 for adults and JPY 1650 to 3300 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash.

We should mention

  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Yuzawa Grand Hotel
Yuzawa Grand
Yuzawa Grand Hotel Ryokan
Yuzawa Grand Hotel Yuzawa
Yuzawa Grand Hotel Ryokan Yuzawa

Frequently asked questions

Is parking available at Yuzawa Grand Hotel?

Yep, Yuzawa Grand Hotel has a free self car park.

Does Yuzawa Grand Hotel serve breakfast?

Yeah, buffet brekkie is served daily from 7 AM to 9 AM.

Is there a free airport shuttle available at Yuzawa Grand Hotel?

No, Yuzawa Grand Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Yuzawa Grand Hotel?

Yep, you can grab a meal at Yuzawa Grand Hotel's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Yuzawa Grand Hotel?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Yuzawa Grand Hotel?

No, only service animals are allowed.

Yuzawa Grand Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 72 reviews
Rating 8 - Good. 23 out of 72 reviews
Rating 6 - Okay. 4 out of 72 reviews
Rating 4 - Poor. 1 out of 72 reviews
Rating 2 - Terrible. 4 out of 72 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eileen Lai Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay
Stayed 4 nights in Dec 2024

10/10 Excellent

TIMOTHY B

Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible sales, not customer oriented

Don't stay here. This place is dishonest and too much sales-focused. I have been traveling to Japan over 30 times across different prefecture, for both business and vacation, and this is the weirdest hotel I've ever stayed. #1. Trying to double charge for the breakfast, which I already paid. When we checked in, they informed us that breakfast is not included from their system. I showed them my booking with Hotels.com which clearly indicates breakfast buffet. They agreed that I booked it but because they cannot see it from their system, they insisted we have to pay it again. After 3 times appealing to their upper management, they fixed it. Tiring. #2. Gave us a blocked view room with no privacy, while we booked the mountain view. First night we realized that the room window is facing to other house, leaving us no privacy at all. Next morning I went to the reception telling them it seems we've got a wrong room. They agreed that it's not a mountain view, but all their mountain view rooms are taken so I have to pay extra to upgrade to the suite if I want a mountain view. Their solution from 2 occasions are, "paying more money to fix your problem". I'm not asking more. I just wanted what I booked and paid. Sharing my reservation details below, plus view from the window. ------- Room details Japanese Western Room, Mountain View Reserved for XXXX, 2 adults Included amenities Free Valet Parking Breakfast Buffet
Stayed 2 nights in Dec 2023

8/10 Good

nicholas a

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mindell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a wonderful onsen with both indoor and outdoor options. It was especially beautiful this morning with snow covered trees. They have a lovely woman who does massages and who greeted me with a smile whenever our paths crossed. The hotel is right across from the train and bus station so getting around was very easy!
Stayed 2 nights in Dec 2023

10/10 Excellent

Kam Lun Eric

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so friendly and easy to deal with
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! The staff was incredibly friendly and helpful! I would definitely stay here again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Yu-Chen

Stayed 2 nights in Jan 2023

10/10 Excellent

Huy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There was a mistake when we checked in but in general, the hotel is wonderful. We love the outdoor onsen.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great stay

great stay with nice outdoor onsen. breakfast is very good with wide variety. location is convenient and having free shuttle services from train station is a nice touch to good services.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ! Good food good location Come back next month
Stayed 1 night in Jan 2019

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long day of snowboarding, relax at the hotel’s onsen enjoying the most wonderful bath I ever had in my life. Hotel also offer a variety choices of bath and beauty products for you to try on. I actually bought some of the products are the shops. The breakfast is awesome as well, staffs are very kind and thoughtful. I’ll defintely come stay again!
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fall stay at a winter resort.

Very nice ryokan hotel with a big choice of breakfast.
Stayed 1 night in Oct 2018

10/10 Excellent

Gibson, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view

Excellent! Staff were very kind and very helpful. The room was warm and spacious with a very nice view of the mountains. Hotel was very kind to pick us up and drop us off at the highway bus stop at no extra cost.
Stayed 1 night in Feb 2018

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly atmospheric with beautiful scenery and gorgeous amenities. The breakfast buffet was delicious and the onsen were a real treat! The staff were courteous and helpful. The location is perfect, being just a few minutes walk from the echigo-Yuzuwa station which is easily accessible via shinkansen.
Stayed 2 nights in Feb 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

ms, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel.

Helpful staff. Really close to train station, minutes away. We weren’t sure where the hotel was so we took a cab. He was surprised but drove us to the hotel, which took about one minute. Best Japanese breakfast buffet.
Stayed 2 nights in Oct 2017

2/10 Terrible

Jamie, Auckland

Liked: Cleanliness, room comfort
Disliked: Staff & service

Unwelcoming, unfriendly hotel

We arrived at the hotel at 11am after an international flight - 4 hours before check in. We asked if we could pay a fee for early check in - and they quoted a fee equivalent to 2 x the nightly rate we paid. We declined. The hotel made us wait outside, saying we were not entitled to be in the hotel until 3pm. Sitting on the street we watched as party after party of local guests were allowed to check in early at no extra charge. This was the most unwelcoming hotel my wife and I have ever experienced, which was exacerbated by the fact no staff spoke English, Chinese, French or Spanish The wifi didn't work at any point during our stay and the hotel was either unwilling or unable to address the problem
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uphill Trek

The hotel is located up a 100 yard trek. It's not easy to do in snow and slush. Asides from that, it is very nice. There are lots of restaurants all around. The hotel staff was very friendly.

8/10 Good

Yuchieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convieient and clean

Comfortable and enjoyable

10/10 Excellent

Nat, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient for ski trips

2min walk from Echigo-Yuzawa station. Free shuttle buses to the ski slopes (purple line). Has an in-house ski rental shop too. There are 2 lovely onsens within the hotel (separate male/female). We took the larger Western Room with Mountain view as recommended by other travellers, and it did not disappoint. The living room was huge, and the adjoining bedroom offered a gorgeous view of the mountain range (tip: request for a higher floor if possible). Only gripe was the pillows were a bit hard. Buffet breakfast was great, with a wide selection of food including pancakes. Will definitely stay here again for future ski trips!

8/10 Good

Curtis, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy in Yuzawa Grand Hotel

The hotel exceeded my needs and expectations: The staff was excellent. They overall feeling I felt from the entire staff was that they were there to serve you...very refreshing. The hotel location was excellent. The train station and convenience store is right across the street. There are numerous independent restaurants within a short walk. The hotel breakfast buffet provided something for everyone, regardless if you're accustomed to their cultural foods or not. I recommend it. I did not partake in the dinner buffet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love to coming back

Snowboarding and Onsen with Family (incl.6yo) Hotel staff is nice and friendly. Tasty n variety. Located near Yuzawa Stn. Easy to find restaurant. Just 1 thing, if u come this hotel by car, I strongly recommend you to call hotel before arrive. Following GPS you will get lost...

8/10 Good

Noriko

Stayed 2 nights in Oct 2024