4/10 Poor
Kristin
Travelled with group
23 Sept 2024
Disliked: Amenities, property conditions & facilities
I booked this room a couple of weeks ago. My friend and I ride motorcycle and it was very important to us that there was a hot tub on site, as we can be very stiff, tired and potentially wet and cold after a ride. In fact, we booked here specifically because of the hot tub. The only other one in the area was the Holiday Inn however our preference of 2 beds was sold out, so we opted for the Hampton Inn. My daughter works for another chain and we could have literally booked next door for half the price. When we went to use the tub, it then came to our attention that it was under renovation along with the entire pool area. I saw this no where on the website, was not told upon check in, and then when I requested compensation due to this reason, I was told that it was Expedia's problem since I booked through the site. The manager Rebecca was obviously unwilling to deal with this issue beyond that statement. ( I did notice after the complaint there was suddenly a laminated sign posted on the the check in counter outlining the renovations) I feel that this venue was misrepresented, and we were cheated. There was nothing clear on either site at my time of booking, or I would have gone elsewhere.
Beyond this, I had no other issue with the lodgings, however I feel my friend and I wasted good money when we chose to stay here at a premium price and the amenities advertised were not available.
Kristin
Stayed 2 nights in Sep 2024