10/10 Excellent
jo
Travelled with group
4 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and our rooms were very clean. The ocean view is spectacular, and there is a gym on site. The bed was very comfortable, and the room always smelled fresh. From the moment we arrived, the entire staff went out of their way to make sure that we had everything that we needed. The service, the helpfulness and the food was delightful. We had a 5:00 a.m. excursion one morning and was going to miss their most delicious breakfast which began at 7:00 a.m. (so we thought). We informed the hotel the night before, and were asked what we would like to eat. Our breakfast was packaged and waiting for us the next morning on time! I also left my outlet adapter and was unable to charge my phone. I told this to one of the staff, he in turn solved my problem. He made a call, found out the cost and sent his brother into town to buy one for me! Now that is going above and beyond. I am indeed grateful for the exceptional level of service we all received from the entire staff with their warm and friendly smiles. I plan on returning next year and will only stay at this location. The only thing I did not like is that I had to leave this beautiful place!!!
jo
Stayed 6 nights in Jul 2024