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Alpen Resort & Spa Zermatt

4.0 star property
Family-friendly hotel with full-service spa and free breakfast
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alpen Resort & Spa Zermatt

Front of property
Spa
Indoor pool
Panoramic Quadruple Room, Mountain View
Indoor pool

Reviews

9.2 out of 10

Wonderful

Guests liked:

Friendly staff

Popular amenities

  • Room service
  • Bar
  • Hot tub
  • Gym
  • Breakfast included
  • Spa

Explore the area

Map
Spissstrasse 50, Fam Aufdenblatten, Zermatt, Schweiz, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Zermatt Visitor Center
    5 min walk
  • Zermatt–Sunnegga Funicular
    8 min walk
  • Sion (SIR)
    84 min drive

Room options

View all photos for Family Suite, 2 Bedrooms, Garden View

Family Suite, 2 Bedrooms, Garden View

Family Suite, 2 Bedrooms, Garden View

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
2 bedrooms
  • 50 sq m
  • Sleeps 5
  • 4 Single Beds

View all photos for Panoramic Quadruple Room, Mountain View

Panoramic Quadruple Room, Mountain View | Living area

Panoramic Quadruple Room, Mountain View

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 32 sq m
  • Mountain view
  • Sleeps 5
  • 4 Single Beds

View all photos for Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, 1 Bedroom

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, 1 Bedroom

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
2 bedrooms
  • 30 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Twin Room, 1 Bedroom, Garden View

Twin Room, 1 Bedroom, Garden View

Twin Room, 1 Bedroom, Garden View

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Single Room, 1 Single Bed, Garden View

Single Room, 1 Single Bed, Garden View

Single Room, 1 Single Bed, Garden View

Highlights

Balcony or patio
Separate sitting area
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Bathrobes
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

Similar properties

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4.7 out of 5, Exceptional, (662)
The price is AU$328
for 1 night
includes taxes & fees
17 Dec - 18 Dec
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About the area

Zermatt

A family-friendly stay in Zermatt awaits you at Alpen Resort & Spa Zermatt. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa within a short 5-minute stroll. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .The restaurant, Restaurant Matterhorn, serves international cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, outdoor tennis court, Hot tub and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a 24-hour business centre. Each morning free buffet breakfast is offered between 7 AM and 11 AM. .In the area of this 4-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 5 min walk - 0.5 km
  • Zermatt - Furi - 12 min walk - 1.0 km
  • Zermatt-Furi Gondola - 19 min walk - 1.6 km
  • Sunnegga Ski Resort - 18 min drive - 4.6 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Golden India - ‬5 min walk
  • ‪Fuchs - ‬7 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬4 min walk
  • ‪Schweizerhof Kitchen - ‬6 min walk

About this property

Alpen Resort & Spa Zermatt

Family-friendly hotel with full-service spa and free breakfast
Alpen Resort & Spa Zermatt offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. A children's pool, a hot tub, and a fitness centre are also featured at the family-friendly Alpen Resort & Spa Zermatt.

This 4-star Zermatt hotel is smoke free.

  • 26 guestrooms or units
  • 3 buildings
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business centre (24 hours)
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Alpen Resort & Spa Zermatt offers 26 accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CHF 12 per night); discounts available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Matterhorn

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 12 per night (16404 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpen Resort
Alpen Zermatt
Alpen Resort Zermatt
Alpen Resort Spa Zermatt
Alpen & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel
Alpen Resort & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Alpen Resort & Spa Zermatt?

Alpen Resort & Spa Zermatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Alpen Resort & Spa Zermatt?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Alpen Resort & Spa Zermatt on 8 Dec 2024 start from AU$466.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Alpen Resort & Spa Zermatt?

Yep, there is an onsite spa at Alpen Resort & Spa Zermatt. You'll enjoy services like massages.

Does Alpen Resort & Spa Zermatt have a pool?

Alpen Resort & Spa Zermatt has an indoor pool and a kids' pool.

What makes Alpen Resort & Spa Zermatt a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Alpen Resort & Spa Zermatt.

Is Alpen Resort & Spa Zermatt family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Alpen Resort & Spa Zermatt is a hit with families.

Does Alpen Resort & Spa Zermatt serve breakfast?

Yeah, free buffet breakfast is served daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Alpen Resort & Spa Zermatt?

No, Alpen Resort & Spa Zermatt does not offer an airport shuttle service.

Is there a bar or restaurant at Alpen Resort & Spa Zermatt?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Alpen Resort & Spa Zermatt?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Alpen Resort & Spa Zermatt?

No, pets are not allowed.

Alpen Resort & Spa Zermatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 295 out of 413 reviews" "
Rating 8 - Good. 83 out of 413 reviews" "
Rating 6 - Okay. 19 out of 413 reviews" "
Rating 4 - Poor. 10 out of 413 reviews" "
Rating 2 - Terrible. 6 out of 413 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

srikanth

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was good, but it was a 10min walk for doing anything like food, shopping or train station. I faced one off scenario like my kid started throwing up and Diarrhea in the middle of the night and tried to reach out to front desk came to know there is no onsite service in the night until 7 or 8AM. Even medical kit, bathroom tissues anything you need incase of emergency you need to wait till morning 8AM. This is not okay for me.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room has a balcony with excellent view of the Matterhorn. Very clean and well maintained. Hotel has a great spa and friendly staff. Enjoyed the stay!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Konstantin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a highlight of our Switzerland trip. We've got upgraded to a panoramic room and watching the sunrise hit Matterhorn in the morning never gets old. Large room, spa, breakfasts, ice cream at 3 o'clock - everything was top notch. The only thing I wanted was for it to be closer to the other side of town. It's hard to drag your feet across the whole town after an all day hike in the mountains.
Stayed 3 nights in Jul 2024

4/10 Poor

Adeel

Stayed 1 night in Jul 2024

10/10 Excellent

Mrudula

Stayed 1 night in Jul 2024

10/10 Excellent

Chandralekha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view of Matterhorn from balcony
Stayed 1 night in Jul 2024

10/10 Excellent

Yidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Meaghan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was incredible. The shuttle from the train was so easy and convenient and our driver was SO friendly. The rooms were amazing for families with kids. We had a view of the Matterhorn from our deck. The pool was amazing and as it’s indoor we could use it no matter what. Our first night we ate downstairs in the pub and our server was incredible. If I ever make it back to Zermatt, there’s no where else I’d rather stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Susan, Kirkland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with 2 restaurants on site, gorgeous pool, afternoon tea and chess. Room was very spacious and perfect for our family. Town is walkable from hotel. Delicious breakfast buffet included. Really lovely stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brian

Stayed 1 night in Jul 2024

10/10 Excellent

Trudy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place. Family room for 5 was comfortable, quiet, and had great balcony with a beautiful view of town and mountains. Breakfast, pool, and hot tub are all great. Grounds are nicely landscaped and location is convenient. Added convenience of bars and restaurants on site.
Balcony view
Stayed 1 night in Jun 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is at the north end of Zermatt but still within walking distance (5mins) of the railway station. A shuttle bus is available on request though. Nice comfortable rooms over 2 or 3 sites packed close together in traditional Swiss chalet design. Road through to the main Zermatt centre runs alongside property and it's an easy few minutes walk to many shops and train stations to the Gornergrat and Klein Matterhorn as well as some lovely walks just around the surrounding valley.
Stayed 4 nights in Jun 2024

2/10 Terrible

Maida

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked june 26-28 thru terrible Expedia. There was a flood calamity thatvtime they close somw roads going to that hotel so we canceled our booking. They agreed to refund us but to initiate refund i have to oay penalty fee so I did .After 2 days they said they will not refund even they gave me confirmation for the refund .My family was disappointed imagine the fear and looking for a place to stay that time because the the flood and even the train we booked refunded us but this hotel and Expedia did not look at after the safety and comfort of their customers. They are after their business and money .They don't really care the vacation that every family has prepared and in the event of inevitable circumstances like natural disaster they don't really care as long as you paid them.The hotel asking me to review my stay .They should stop deceiving people especially famijy with kids traveling from another country like us.
Stayed 2 nights in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

GOPAL

Stayed 2 nights in Jun 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, great pool area
Stayed 1 night in Jun 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating Properert was well maintained and within walking distance to town. Breakfast had good options. Amenities were good
Stayed 2 nights in Jun 2024

10/10 Excellent

Eltefat

Stayed 3 nights in Jun 2024

10/10 Excellent

Elaine

Stayed 1 night in Jun 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about it!
Stayed 1 night in Jun 2024

10/10 Excellent

Sung Wook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a goid choice.
Everything was nice, from the moment of checking in to checking out. Room, amenities, facilities and restaurant. Even the shuttle service was provided upon arrival at the station. I strongly recommend to stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Lorin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Anson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is just one small lift, and you need to wait for quite a while to get into it. It's not very convenient if you have a lot of luggages.
Stayed 1 night in May 2024

10/10 Excellent

Ravi, Wellington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2024

10/10 Excellent

Simran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024