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Phoenix

3.0 star property
Riverfront hotel with free breakfast and fitness centre

Photo gallery for Phoenix

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)
Hiking
Front of property
Reception
Mountain view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Housekeeping
  • Gym
  • Pet-friendly
  • Bar
The current price is AU$482
includes taxes & fees
31 Mar - 1 Apr

Explore the area

Map
Untere Wiestistrasse 11, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪18 min walk‬
  • Sunnegga Ski Resort
    ‪19 min drive‬
  • Sion (SIR)
    ‪75 min drive‬

Room options

View all photos for Room

Room

Room

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Blackout curtains
Down duvet
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Blackout curtains
Down duvet
Hairdryer
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (Matterhorn View from Balcony)

Down duvets, in-room safe, desk, blackout curtains

Standard Double Room (Matterhorn View from Balcony)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Hairdryer
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 2 Single Beds

Standard Double Room, 2 Single Beds

Standard Double Room, 2 Single Beds

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, 2 Single Beds

Superior Double Room, 2 Single Beds

Superior Double Room, 2 Single Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Single Beds

Deluxe Double Room, 2 Single Beds

Deluxe Double Room, 2 Single Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

About the area

Zermatt

At Phoenix you'll be within just a 5-minute stroll of Zermatt-Matterhorn Ski Paradise and within 20 minutes of Zermatt-Furi Gondola. Highlights at this hotel include free buffet breakfast and a bar/lounge. .A pampering day can include deep-tissue massages and hot stone massages. Other amenities include free Wi-Fi in public areas, a gym and ski storage. Each morning free breakfast is served. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of train pick-up service. .Places in the area of this 3-property class Zermatt hotel include Sunnegga Ski Resort and Matterhorn Glacier Ride.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 7 min walk - 0.7 km
  • Zermatt - Furi - 11 min walk - 1.0 km
  • Zermatt-Furi Gondola - 18 min walk - 1.5 km
  • Sunnegga Ski Resort - 19 min drive - 4.8 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Golden India - ‬6 min walk
  • ‪Fuchs - ‬6 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬7 min walk
  • ‪Snowboat Bar - ‬5 min walk
  • ‪Zer Mama Bistro - ‬5 min walk

About this property

Phoenix

Riverfront hotel with free breakfast and fitness centre
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A fitness centre, spa services, and multilingual staff are also featured at Phoenix. A train station pick-up service and a train station drop-off service are available for a fee.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 27 guestrooms or units
  • 4 levels
  • Built in 2009
  • Buffet breakfast (free)
  • Ski equipment storage
  • Front desk (limited hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
Phoenix offers 27 accommodations with espresso makers and a safe. Beds feature down duvets. 40-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages.

Languages

Dutch, English, French, German

Similar properties

Exterior

Alpenhotel Fleurs de Zermatt

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.6 out of 5, Wonderful, 729 reviews
The price is AU$285
includes taxes & fees
30 Mar - 31 Mar
Alpenhotel Fleurs de Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per day)
  • Train station pick-up shuttle (surcharge) from 8:30 AM to 5:30 PM
  • Train station shuttle on request
  • Train station drop-off (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Helicopter/aeroplane tours
  • Ropes course
  • Ski storage
  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains
  • On a river

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:00 PM
Guests will receive an email 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are available for CHF 100 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per day (22966 ft away)
  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Phoenix?

Phoenix offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Phoenix?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Phoenix on 31 Mar 2025 start from AU$467.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Phoenix?

There's no onsite spa, but this property does offer services like sports massages.

Does Phoenix serve breakfast?

You bet, complimentary buffet brekkie is available daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at Phoenix?

No, Phoenix does not offer an airport shuttle service.

What time are check-in & check-out at Phoenix?

Check-in begins at 3:00 PM. Check-out time is 10:30 AM.

Are pets allowed at Phoenix?

Cats and dogs are welcome at Phoenix, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Phoenix Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 468 out of 659 reviews
Rating 8 - Good. 158 out of 659 reviews
Rating 6 - Okay. 23 out of 659 reviews
Rating 4 - Poor. 3 out of 659 reviews
Rating 2 - Terrible. 7 out of 659 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

James, Safety Harbor

Travelled with family
Liked: Amenities
Large clean room, friendly staff, good location, large and varied breakfast
Stayed 4 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay but can be better
Receptionist and breakfast crew were friendly and helpful. Do take note that hotel rooms doesn't have fridge nor kettle. Also, beds and pillows are very soft which might not be suitable for some people.
Stayed 2 nights in Oct 2024

4/10 Poor

Dr.rajpal

Felt tight
Stayed 1 night in Oct 2024

8/10 Good

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect view of Matterhorn from room
Good hotel. Soap could have been bigger. Towel quality could be better too. Excellent view of Matterhorn from the room
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Amazing hotel in a great location with beautiful views. Breakfast was delicious too. Highly recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Indo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back soon.
Nice view, clean, comfortable
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to station and town staff are very helpful hotel is very clean and buffet breakfast is good
Stayed 2 nights in Sep 2024

8/10 Good

Edmund

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A little misleading on location compared to downtown - one of the longer walks in the area to get to the downtown. Great staff and clean - good value.
Stayed 2 nights in Sep 2024

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Kin Hin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my family including my furry friend had a very nice stay at Phoenix. All the staff are friendly and helpful. We will definitely come back again xx
Stayed 2 nights in Sep 2024

8/10 Good

Rich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very new and clean, nice comfortable rooms. Friendly and helpful staff. Just a 10 minute walk to train station and restaurants.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to RR station and Sunegga lift. Nice staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Thor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, cozy hotel great value
We stayed 2 nights and we highly recommend. Excellent rooms, short walk to all Zermatt attractions and downtown without the noise and crowds of the main streets. It feels like a family-run hotel. Staff are so kind, breakfast has good variety. You won’t regret staying here.
Stayed 2 nights in Jul 2024

6/10 Okay

Nirvikar, St Louis

Disliked: Staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Stefania

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve been travelling to many places around the world and I could say that Hotel Phoenix in Zermatt is one the best hotels we’ve stayed in, with the most amazing breakfast included in the price of the room, friendly, welcoming and helpful staff!!! I would give it 7 out of 5 stars if possible!!! Love it❤️❤️❤️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Jun 2024

10/10 Excellent

Senna Mei San

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Zermatt
Jolander from the hotel had helped to make this trip perfect for us. Our train to Zermatt was delayed and it would pass the hotel check in window and we would miss the taxi to go to the hotel. Jolander had helped us secure the taxi so that we could safely get to the hotel from the train station and she waited for us to do our check in. Jolander was also very kind to provide us with details and maps on how to get to the attractions. The hotel is within easy walking distance from the centre of the city. The room is nicely set up for travellers and we had a veranda that we could sit and enjoyed our tea. Varieties of food offered for breakfast was not a lot but it is more than sufficient for us. I was really impressed with the cheese table and the selection of cheeses. The restaurant manager had done a great job to make sure all guests would have a right spot to enjoy breakfast. The boiled egg was also perfect that it was hot and yolk was still soft. Perfect for me. Probably the only thing I could ask for more was the bathroom. The shower space was really tiny and I had to be careful not to bump onto the glasses. Overall, it was a very enjoyable experience.
Stayed 3 nights in May 2024

10/10 Excellent

Kim, Cannon Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!!
Stayed 2 nights in May 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok
Stayed 1 night in May 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely place to stay during our family ski vacation. The rooms are spacious and well appointed. The staff was kind and helpful in every respect. They gave good inside information on snow conditions and skiing options. Also provided list of dining recommendations. Highly recommend staying here!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Jon, Happy Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 6 nights in Feb 2024

10/10 Excellent

Irina

Stayed 2 nights in Jan 2024

10/10 Excellent

True

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant property and walking distance from Train station. The staff are amazing and friendly. Breakfast is the best I have seen for long time. Couldn’t recommend this hotel higher.
Stayed 1 night in Jan 2024

10/10 Excellent

Leah Czarina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Helpful Staff
Best Breakfast in my 2 weeks travel. The lady at the front desk is very super helpful (I am not expecting this). She let us store our luggage at their their storage room even if we already checked out. It eases our hiking that morning for not carrying heavy backpacks. She also showed us the live weather condition up in the mountains.
Stayed 1 night in Sep 2023