2/10 Terrible
Christine
29 Nov 2024
Disliked: Cleanliness, property conditions & facilities
I made a reservation for 7 nights at this property. The pictures were beautiful and I thought, hmmm a capsule, this should be a unique experience. I walked in and walked right back out. There is no way in hell, I could have stayed there. I was given a cubicle, lying room only on the second level. There is no room for you move around. There is no standing room. I couldn’t get up to the capsule because there was a thin ladder that was very flimsy and unstable. The attendant had to climb up and open the “literal capsule” for me to jump to get a look in. There is no garden!! You are in a dark room with about 12 other capsules. I grabbed my luggage and went back to the front desk and told them I can’t stay here. A plus, she did offer me a capsule on the ground level. I asked for a partial refund and was told I have to speak with Expedia who l booked it through. It has been 8 days. I checked in and checked out of a nearby hotel and have not had a response from the capsule nor Expedia. This is false advertising on a whole other level. Run away as fast as you can. I have lost all my money since no one is responding.
Christine
Stayed 7 nights in Nov 2024