2/10 Terrible
Vanessa
21 Sept 2024
Disliked: Amenities
When the hotel messaged me stating my reservation would be transferred over to a nearby Hilton because they were temporarily closed for construction, I did not know they meant that Hilton would check us in and we’d still stay at Apart hotel. I would have canceled my booking and went elsewhere.
This place was a 2-4min walk ;depending how much stuff you carry, and if you’re walking upward or downward. The hotel was a ghost town. No construction noted. It felt like a horror movie. No one at the front desk to answer questions if needed, would have to walk back to Hilton. My tv did not work, the fridge also, there was a loud banging in the vents that initially were like a slow knocking at the door, then just got faster and faster until it stopped. Then it would repeat here and there. Didn’t bother using the phone to call since I was not sure if it would just endlessly ring at the empty front desk.
I was happy it was only one night. But yes, would have appreciated the message being more transparent. Telling me my reservation moved to a nearby Hilton sounds like I’m going to be staying at the Hilton. Not a deserted building.
Vanessa
Stayed 2 nights in Sep 2024
