6/10 Okay
Yi
30 Apr 2024
Liked: Cleanliness, amenities
Staff are helpful but the system (check in/out software and some procedures) appears to be inflexible:
I had been accidentally charged twice at check in, but cannot obtain an refund;
I had to pay a third time for deposit in cash - even thought I had been charged and paid the extra time on card for accommodation but I couldn't pay for deposit using the same card, somehow... lucky i had cash;
I had been advised on refund upon check out, but the message had been lost overnight - explanation and process started all over again in the morning at check out.
I could not order a drink at the bar, must sit down at a table, waiting to be brought a manual, then order from there...
Yi
Stayed 1 night in Apr 2024