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Hotel Emporio Acapulco

3.5 star property
On private beach with 3 outdoor pools, near Condesa Beach

Photo gallery for Hotel Emporio Acapulco

Children's play area - outdoor
Private beach, beach cabanas
Front of property
Outdoor wedding area
Outdoor banquet area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Parking available
The current price is AU$188
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪2 min walk‬
  • Condesa Beach
    ‪2 min walk‬
  • Diana Galleries Mall
    ‪3 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen with ocean view

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Fan
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club Doble Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Suite Privilege Club Doble Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room Superior With Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About the area

Acapulco

A family-friendly stay in Acapulco awaits you at Hotel Emporio Acapulco. Within steps you'll find Condesa Beach and Playa El Morro. Highlights at this beachfront hotel include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site gym and kids' club. Business travelers can take advantage of a meeting room, a 24-hour business centre, and conference space. Other amenities include Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Buffet breakfast is available daily between 8:00 AM and 12:30 PM. There's also valet parking, along with the convenience of airport drop-off service. .Near this 3.5-property class Costera Acapulco hotel, you'll find La Quebrada Cliffs.

What's nearby

  • Diana the Huntress - 2 min walk
  • Condesa Beach - 2 min walk
  • Diana Galleries Mall - 3 min walk
  • Parque Papagayo - 16 min walk
  • Papagayo Beach - 10 min drive

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 29 min drive

Restaurants

  • ‪Cafe Punta del Cielo - ‬1 min walk
  • ‪Texas Ribs - ‬1 min walk
  • ‪Fisher's Acapulco - ‬1 min walk
  • ‪London English Pub - ‬2 min walk
  • ‪Pizza Hut - ‬1 min walk

About this property

Hotel Emporio Acapulco

On private beach with 3 outdoor pools, near Condesa Beach
Simply walk outside to feel the sun on your face at the sandy beach. At Hotel Emporio Acapulco, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. This beach hotel also offers a children's pool, a fitness centre and a garden. Parking is available for a fee.

This 3.5-star Acapulco hotel is smoke free.

  • 422 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1952
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Hotel Emporio Acapulco offers 422 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transport

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults and MXN 165 to 180 for children
  • Fee for in-room wireless Internet: MXN 250 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired Internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self-parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Frequently asked questions

What is the cancellation policy at Hotel Emporio Acapulco?

Hotel Emporio Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Emporio Acapulco?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Hotel Emporio Acapulco on 9 Mar 2025 start from AU$188.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Emporio Acapulco?

Yep, Hotel Emporio Acapulco has a self car park for MXN 220 per night.

Are there any beaches close to Hotel Emporio Acapulco?

Yep, Hotel Emporio Acapulco is a short 2-minute walk from Condesa Beach. Fun beach activities include jet skiing, snorkelling and waterskiing.

Is there a spa on site at Hotel Emporio Acapulco?

Yep, Oriental Spa is available for guests.

Does Hotel Emporio Acapulco have a pool?

Hotel Emporio Acapulco has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Hotel Emporio Acapulco?

Hotel Emporio Acapulco features an infinity pool, a private beach and a full-service spa.

What makes Hotel Emporio Acapulco a romantic place to stay?

A private beach and beach cabanas, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Emporio Acapulco.

Is Hotel Emporio Acapulco family-friendly?

You bet! With amenities such as a children's club, a children's pool and babysitting services, it's no surprise that Hotel Emporio Acapulco is a hit with families.

Does Hotel Emporio Acapulco serve breakfast?

You bet, buffet brekkie is served daily between 8:00 AM and 12:30 PM.

Is there a free airport shuttle available at Hotel Emporio Acapulco?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hotel Emporio Acapulco?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Emporio Acapulco?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Emporio Acapulco?

No, pets are not allowed.

Hotel Emporio Acapulco Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 612 out of 1282 reviews
Rating 8 - Good. 325 out of 1282 reviews
Rating 6 - Okay. 173 out of 1282 reviews
Rating 4 - Poor. 81 out of 1282 reviews
Rating 2 - Terrible. 91 out of 1282 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service in restaurant (Eduardo/Jean Carlos and housekeeping (Karina 9th floor).
Stayed 6 nights in Nov 2024

10/10 Excellent

MARBELLA, Orlando

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this hotel several times and have always enjoyed our stay. Staff is always friendly and helpful. If there is any issues with the room they are very prompt in getting it resolved.
Stayed 2 nights in Nov 2024

4/10 Poor

Juan

Liked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

2/10 Terrible

Charles Edward

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
near the beach. That was great
Stayed 6 nights in Oct 2024

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
El hotel necesita mejorar sus habitaciones y el aire acondicionado
Stayed 7 nights in Oct 2024

8/10 Good

Edith

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Es la tercera ves q me quedo en este hotel por q me gustaba mucho pero ahora tuve la mala experiencia q no puedo usar la alberca de infinito q por q tenía q pagar $250 pesos mas y luego en el restaurante q no me dejaron pasar por q traía una blusa corta y luego no servía el agrre acondicionado y no todos los trabajadores eran amables no recibí ni mi recibo y ise el reclamo y me salen con una excusa ahora si quede desepcionada de este hotel mi prima de quiere casa en este hotel pero le diré mi experiencia para q mejor busque otro
Stayed 3 nights in Oct 2024

6/10 Okay

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Benda E, Bezanson

Disliked: Cleanliness, property conditions & facilities
Stayed 13 nights in Sep 2024

10/10 Excellent

Oscar

Stayed 1 night in Sep 2024

10/10 Excellent

EIFFEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is amazing
Stayed 3 nights in Sep 2024

6/10 Okay

Erendira

Travelled with family and small children
A/C didn’t work other than that it was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
People that work in Hotel are incredible nice
Stayed 5 nights in Sep 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great swimming pool areas, friendly staff at bar and restaurant, good food at the buffet and the cleaning ladies were friendly.
Stayed 3 nights in Aug 2024

6/10 Okay

Yadira

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall we had a great stay! Something’s to keep in mind: 1) Although most locations are open, all of Acapulco is still recovering from hurricane Otis, which means, a lot of construction around the area creating traffic jams throughout the day. 2) Emporio had multiple electrical outages that don’t last long but that means if you’re staying past the 1st floor, prepare to take the flight of stairs to your room and to get back down to the lobby. 3) Hotel room pictures online are pre hurricane Otis - the rooms will not be as clean and must utilities in the room are old: towels, iron, ironing board, old furniture, old appliances, old towels, to name a few. 4) Prepare to have something not working in your room - from AC possibly going in n out or completely broken to remote control needing batteries. 5) Every person checking in must wear a green bracelet and must keep it on throughout the whole stay. The highlight of this hotel is the LOCATION and SERVICE. Although there were multiple cons to the stay the staff is very attentive and will do their best to accommodate all requests. Everyone is kind and patient and greet you with a smile. There are multiple shops and restaurants as well as Sub Acá for all water activities (kayak, paddle boarding..). The hotel also has happy hour Fridays from 9pm-10pm and live music from 9pm-midnight. Hopefully this review was informative to help prepare you for your visit at emporio. Other: Parking $200 mex pesos each night
Stayed 3 nights in Aug 2024

8/10 Good

Angelita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great experience so attentive, fresh new towels everyday and cleaning was done everyday. Came back to hotel to clean room. Would most definitely book with El Emporio next time I go. 10/10 would recommend a stay here
Stayed 7 nights in Aug 2024

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice staff
Stayed 7 nights in Aug 2024

6/10 Okay

Angelita

Disliked: Cleanliness, staff & service, property conditions & facilities
Is too noisy
Stayed 7 nights in Aug 2024

2/10 Terrible

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ac didn't work
Stayed 1 night in Aug 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, beach, and friendly staff.
Stayed 14 nights in Jul 2024

2/10 Terrible

Manuel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Mucho ruido en el boulevard. Se la pasan gritando los del transporte público y se escucha hasta las habitaciones desde las 5 am todo el día
Stayed 3 nights in Aug 2024

10/10 Excellent

Jesse

Liked: Staff & service, property conditions & facilities
Very beautiful, very luxurious, very clean, verry attentive staff, pleasant experience. Booked a few days longer.
Stayed 1 night in Aug 2024