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Al Ain Rotana

5.0 star property
Art Deco hotel with 3 restaurants and 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Al Ain Rotana

Front of property - evening/night
Reception
Aerial view
Minibar, in-room safe, desk, laptop workspace
View from room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Housekeeping
  • Parking included
The price is AU$172
includes taxes & fees
7 Jan - 8 Jan 2025

Explore the area

Map
Sheikh Zayed Road, Al Ain, 1210
  • Jahili Public Park
    4 min walk
  • Al Jahili Fort
    8 min walk
  • United Arab Emirates University
    3 min drive
  • Al Ain (AAN)
    20 min drive

Room options

View all photos for Room, 1 King Bed, Balcony, Pool View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Blackout curtains
Shower/bath combination
Bidet
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Balcony (Guest)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds, Balcony (Guest)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Bidet
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 King Bed, Balcony (Guest)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony (Guest)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Bidet
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Balcony, Pool View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds, Balcony, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Bidet
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Chalet, 1 Bedroom (Private Parking)

Minibar, in-room safe, desk, laptop workspace

Chalet, 1 Bedroom (Private Parking)

Highlights

Outdoor play area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Dining table
LCD TV
  • 120 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchen

Living area

Suite, 1 Bedroom, Kitchen

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Dining table
LCD TV
Washing machine
  • 105 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
LCD TV
Washing machine
Blackout curtains
Shower/bath combination
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Blackout curtains
Separate bedroom
  • 88 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 2 Bedrooms (Duplex with Private Parking)

Private kitchen

Villa, 2 Bedrooms (Duplex with Private Parking)

Highlights

Outdoor play area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Dining table
LCD TV
  • 140 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for Chalet, 2 Bedrooms (Private Parking)

Private kitchen

Chalet, 2 Bedrooms (Private Parking)

Highlights

Outdoor play area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Dining table
LCD TV
  • 120 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for Room, 1 King Bed, Balcony, Pool View (New Wing)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Pool View (New Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Bidet
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Spacious)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Spacious)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Blackout curtains
Separate bedroom
  • 90 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, City View (Guest - New Wing)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, City View (Guest - New Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Bidet
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Pool View (New Wing)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Pool View (New Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Bidet
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, City View (Guest - New Wing)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, City View (Guest - New Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Bidet
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Radisson Blu Hotel & Resort, Al Ain

Pool
Hot tub
Spa
Kids pool
3.9 out of 5, Good, (293)
The price is AU$238
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Radisson Blu Hotel & Resort, Al Ain

About the area

Al Ain

A luxury stay in the heart of Al Ain awaits you at Al Ain Rotana. You'll be 0.3 km (0.2 mi) from Jahili Public Park and 2.7 km (1.7 mi) from Qasr al Muwaiji. Highlights at this family-friendly hotel include 3 restaurants, 2 outdoor swimming pools and 2 poolside bars. .A day of pampering can include massages and detox wraps along with aromatherapy and hydrotherapy. The restaurant, Zest Restaurant, serves international cuisine and is open for dinner. Aquarius Pool Bar is the hotel's own bar. Enjoy the gym, Hot tub, sauna and kids' swimming pool. Business travelers can take advantage of meeting rooms, a business centre, and limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Al Ain hotel, you'll be 3.3 km (2 mi) from Al Ain Oasis Park and 3.5 km (2.2 mi) from Al Ain National Museum.

What's nearby

  • Jahili Public Park - 4 min walk
  • United Arab Emirates University - 3 min drive
  • Al Ain Mall - 4 min drive
  • Al Ain Oasis Park - 4 min drive
  • Al Ain Zoo - 9 min drive

Getting around

  • Abu Dhabi (AUH-Abu Dhabi Intl.) - 87 min drive

Restaurants

  • ‪Hussam Cafeteria - ‬15 min walk
  • ‪Bait Al Mandi - ‬6 min walk
  • ‪Ayla Hotel - ‬17 min walk
  • ‪مطعم اليحر الحديث - ‬15 min walk
  • ‪مطعم ولائم الخليج - ‬14 min walk

About this property

Al Ain Rotana

Art Deco hotel with 3 restaurants and 2 outdoor pools
Al Ain Rotana offers its guests 2 outdoor swimming pools, a health club, Access to hot tub, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi.

A business centre, meeting rooms, and limo/town car service are available. A children's pool, spa services, and multilingual staff are also featured at the luxury Al Ain Rotana. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Art Deco Al Ain hotel.

  • 242 guestrooms or units
  • 5 levels
  • 4 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Conference rooms
  • Built in 1998
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Al Ain Rotana offers 242 accommodations with minibars and laptop-compatible safes. This Al Ain hotel provides complimentary wired and wireless Internet access.

Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

Afrikaans, Arabic, English, Filipino, French, German, Hindi, Indonesian, Irish, Romanian, Russian, Thai, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Free RV/bus/lorry parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 127 for adults and AED 64 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Aquarius Pool Bar
  • Min Zaman
  • Moodz
  • Trader Vics
  • Zest Restaurant

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 buildings
  • 5 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1998
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests must show a valid passport or valid UAE national ID (if applicable) at check-in. This is the only form of identification that is accepted at this property.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Al Ain Rotana

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 127 for adults and from AED 64 for children
  • Airport shuttle fee: AED 150 per vehicle (one-way, maximum occupancy 3)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events are allowed on site. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
    Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 9:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Al Ain Rotana Al Ain
Rotana Hotel Al Ain Al Ain
Al Ain Rotana Hotel Emirate Of Abu Dhabi
Al Ain Rotana Hotel
Al Ain Rotana
Al Ain Rotana Hotel
Al Ain Rotana Al Ain
Al Ain Rotana Hotel Al Ain

Frequently asked questions

What is the cancellation policy at Al Ain Rotana?

Al Ain Rotana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Al Ain Rotana?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Al Ain Rotana on 7 Jan 2025 start from AU$171.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Al Ain Rotana?

Yep, Al Ain Rotana has a free self car park, free valet parking and free RV/bus/truck parking.

Is there a spa on site at Al Ain Rotana?

There's no onsite spa, but this property does offer services like detox wraps and body wraps.

Does Al Ain Rotana have a pool?

Al Ain Rotana has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 6:00 AM to 9:30 PM.

What luxury perks are available at Al Ain Rotana?

Al Ain Rotana features 2 poolside bars, 2 outdoor pools and a health club.

Is Al Ain Rotana family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Al Ain Rotana is a hit with families.

Does Al Ain Rotana serve breakfast?

Sure does, buffet breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Al Ain Rotana?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Al Ain Rotana?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Al Ain Rotana?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Al Ain Rotana?

No, pets and service animals are not allowed.

Al Ain Rotana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 144 out of 249 reviews" "
Rating 8 - Good. 55 out of 249 reviews" "
Rating 6 - Okay. 21 out of 249 reviews" "
Rating 4 - Poor. 18 out of 249 reviews" "
Rating 2 - Terrible. 11 out of 249 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Stayed 1 night in Aug 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay for the second time is the best choice for family
Stayed 2 nights in Aug 2024

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing, a long with great service, staring from the entrance/ valet Luis helped us, then Jessie did great job at the reception along with great service support from the IT and the reception to solve a small issue I had at my room, then great breakfast with a lot of varieties and Yousef there was very polite and supportive, near the pool the people were very supportive specially the life guard Anaas and the team. The room that I booked is huge and I recommend you to book on first floor -new wing- it perfectly fitted my family including 2 of my kids and has huge balcony facing the pool, In general I would do it again for sure and this my 3rd time at this hotel, I could notice the level of changes and the great service level, thanks again 👍
Stayed 2 nights in Aug 2024

10/10 Excellent

Yousef

Stayed 2 nights in Jul 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Moses, Silicon Oasis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2024

10/10 Excellent

Jasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Hotel is very nice and clean. Entire family had a great time
Stayed 1 night in May 2024

10/10 Excellent

Hazem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very excellent
It was amazing staying and so romantic place with high service.
Stayed 1 night in May 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 3 nights in Apr 2024

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children
I would like to share my experience and notice that Mr Nader helped me with providing amazing room for my family. Service is 5 stars and pool and restaurant are mostly recommended.
Stayed 1 night in Apr 2024

2/10 Terrible

Madiha

Not very good
Stayed 1 night in Apr 2024

4/10 Poor

anna maria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Rommella

Stayed 4 nights in Mar 2024

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Unpleasant
I booked on Hotels.com a king size bed pool view on the new wing, Where do I start .. I was given a twin room instead with a view of a pool under renovation, the balcony has no visual barrier to the rooms both to my right and left, if you look left or right you see your neighbors hence zero privacy. The bed mattress was quite stiff but the pillows were great, location is very good with plenty of parking. Don’t expect a “Rotana” experience.
Stayed 1 night in Feb 2024

2/10 Terrible

Eldar

Disliked: Staff & service, room comfort
Nice building, terrible service
I was really disappointed in the level of service we received during our stay in the hotel. The room was not properly prepared for 2 guest, even though that's what the booking said. Half of items in the room were missing for the 2nd person, like bathrobe, slippers, etc. When we brought this to the attention of the staff over the phone, we were promised the problem will be resolved shortly. After 10 minute silence, we called again and got another portion of promises. And then the same happened again. And again. Overall we made 4 calls in the span of an hour. We have wasted all this time waiting for someone to come, which is a lot considering this was a weekend trip for us. We have brought up this issue during the checkout, to which we got a response which I can only summarise as "Ah, so sorry that happened to you". It didn't happen to us. You did this. Talking to guests in passive voice does not make the situation better. It is baffling to me that this is supposed to be a 5 star hotel service. I would your hotels at all cost.
Stayed 1 night in Feb 2024

2/10 Terrible

Madiha Fathi Ibrahim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The site manipulated my booking date,took my moneyandrefusetocorrectthedateandrefundIdidnotstayinthehotelmyverypoorratingsreflectsmyfrustrationfromHotelcom
The site manipulated my booking date,took my moneyandrefusetocorrectthedateandrefundIdidnotstayinthehotelmyverypoorratingsreflectsmyfrustrationfromHotelcom
Stayed 1 night in Feb 2024

10/10 Excellent

Reem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

SANG KEUN, Daejon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious, comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

James, Harrow

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel for 3 nights and can happily say it was a great experience. The breakfast had a-lot of choice with staff going out there way to get you anything you wished. The area had a lovely calm feel to it and was nice and quite too. In the evening we spent each night at trader vic restaurant/ bar, which was amazing! Food was great especially the seafood wok dish. Had a great tiki vibe with a large selection of cocktails and mock tails. The music Spanish vibes which worked really well. They had two girls who sang with great voices and added to the experience which was brilliant. Would highly recommend this place and if I’m ever back in Al Ain it would be the only place I would stay without a doubt.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

AMER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Hazim, Riyadh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property has 2 wings (old and new), we choose to stay in the old wing (based on Jessie - reception team-) recommendation. It was great stay and our room was upgraded to junior suit. The suit was in excellent condition however it was missing some items like slippers, coffee machine, iron and iron board, but the stay was great. Thank you Jessie for making our stay wonderful.
Stayed 3 nights in Dec 2023

10/10 Excellent

ashish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Amira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023