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Lemon Tree Vembanad Lake Resort, Kerala

4.0 star property
Family-friendly hotel with full-service spa and 24-hour front desk
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Lemon Tree Vembanad Lake Resort, Kerala

Front of property - evening/night
Terrace/patio
Superior Lake Front Pool Deck Suite
Lobby
Superior Room | Bathroom sink

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
  • Room service
    Room service

Explore the area

Map
Jana Sakthi Road, Kayippuram, Cherthala, Kerala, 688525
  • Vembanad Lake
    1 min walk
  • Kumarakom Boat Jetty
    22 min drive
  • Marari Beach
    37 min drive

Room options

Superior Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
HDTV
Blackout curtains
  • 28 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Superior Lake Front Pool Deck Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
HDTV
Blackout curtains
  • 50 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

Outdoor pool
Deshadan Backwater Resort
Breakfast included
Kids pool
Parking included
Free WiFi
4.1 out of 5, Very good, (79)
The price is AU$120
for 1 night
includes taxes & fees
16 Nov - 17 Nov
Deshadan Backwater Resort

About the area

Muhamma

A family-friendly stay in Cherthala awaits you at Lemon Tree Vembanad Lake Resort, Kerala. You'll be 0.1 km (0.1 mi) from Vembanad Lake and 10.9 km (6.8 mi) from Marari Beach. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages and body scrubs along with aromatherapy and Ayurvedic treatments. Enjoy the Hot tub, kids' swimming pool and pool loungers as well as access to free bike hire. 1098 square feet (102 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Other amenities include Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free self parking, along with the convenience of airport pick-up service. .Places within a 15-minute drive of this 4-property class Cherthala hotel include Ponnumthuruthu Island and Mullakkal Rajarajeswari Temple.

What's nearby

  • Vembanad Lake - 1 min walk
  • Kumarakom Bird Sanctuary - 18 min drive
  • Kumarakom Boat Jetty - 22 min drive
  • Marari Beach - 37 min drive
  • Alappuzha Beach - 42 min drive

Getting around

  • Thiruvizha Station - 19 min drive
  • Cochin International Airport (COK) - 128 min drive

Restaurants

  • ‪Hotel Travancore Palace - ‬10 min drive
  • ‪Himalaya BakeandMore - ‬9 min drive
  • ‪Aryaas - ‬9 min drive
  • ‪Indian Coffee House - ‬7 min drive
  • ‪Apsara Hotel - ‬10 min drive

About this property

Lemon Tree Vembanad Lake Resort, Kerala

Family-friendly hotel with full-service spa and 24-hour front desk
Lemon Tree Vembanad Lake Resort, Kerala offers its guests a full-service spa, an outdoor pool, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. A business centre and a meeting room are available.

A computer station is on site and WiFi is available in public spaces for a fee. Event space at this hotel measures 1098 square feet (102 square metres) and includes a conference centre. A children's pool, a library, and a terrace are also featured at the family-friendly Lemon Tree Vembanad Lake Resort, Kerala. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cherthala hotel.

  • 27 guestrooms or units
  • 2 levels
  • 2 buildings
  • 1098 sq ft of conference space
  • 102 sq. m of conference space
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Lemon Tree Vembanad Lake Resort, Kerala offers 27 air-conditioned accommodations with DVD players and minibars. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. Televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Cherthala hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

The on-site spa has massage/treatment rooms. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: WiFi (INR 999 per day)

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: INR 700 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • CITRUS CAFE

Family friendly

  • Children's pool
  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre (1,098 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 2 floors
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 28-inch HDTV with premium cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: INR 499

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are required to download the property's Aarogya Setu mobile app before check-in
For more details, please contact the property using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India. PAN cards are not accepted. Travelers who are not citizens of India must present a valid passport and visa. Guests are also required to provide proof of address.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 1000.0 per stay.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: INR 4543
  • New Year's Eve (31 December) Gala Dinner per child: INR 2271.5 (from 6 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately INR 700 per person
  • Fee for wireless Internet in public areas: INR 999 per day (rates may vary)
  • Airport shuttle fee: INR 3120 per vehicle
  • Early check-in fee: INR 499 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 1000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 1-device limit.

Property is also known as

Lemon Tree Vembanad Lake
Lemon Tree Vembanad Lake Resort
Vembanad Lake Resort
Lemon Tree Vembanad Lake Resort, Muhamma Hotel Alappuzha
Lemon Tree Vembanad Lake Resort, Muhamma Kerala/Alappuzha, India
Lemon Tree Vembanad Lake Resort Kerala
Lemon Tree Resort Kerala
Lemon Tree Vembanad Lake Kerala
Lemon Tree Vembanad Lake Resort Kerala Cherthala
Lemon Tree Vembanad Lake Kerala Cherthala
Hotel Lemon Tree Vembanad Lake Resort, Kerala Cherthala
Cherthala Lemon Tree Vembanad Lake Resort, Kerala Hotel
Lemon Tree Vembanad Lake Resort, Kerala Cherthala
Lemon Tree Vembanad Lake Resort Kerala
Lemon Tree Vembanad Lake Kerala
Hotel Lemon Tree Vembanad Lake Resort, Kerala
Lemon Tree Vembanad Lake Resort
Lemon Tree Vembanad Kerala
Lemon Tree Vembanad Lake Resort, Kerala Hotel
Lemon Tree Vembanad Lake Resort, Kerala Cherthala
Lemon Tree Vembanad Lake Resort, Kerala Hotel Cherthala

Frequently asked questions

What is the cancellation policy at Lemon Tree Vembanad Lake Resort, Kerala?

Lemon Tree Vembanad Lake Resort, Kerala offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Lemon Tree Vembanad Lake Resort, Kerala?

Yep, Lemon Tree Vembanad Lake Resort, Kerala has a free self car park.

Are there any beaches close to Lemon Tree Vembanad Lake Resort, Kerala?

The closest beach to Lemon Tree Vembanad Lake Resort, Kerala is Marari Beach (8.3 km).

Is there a spa on site at Lemon Tree Vembanad Lake Resort, Kerala?

Yep, there is an onsite spa at Lemon Tree Vembanad Lake Resort, Kerala. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Lemon Tree Vembanad Lake Resort, Kerala have a pool?

Lemon Tree Vembanad Lake Resort, Kerala has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8 AM to 8 PM.

What makes Lemon Tree Vembanad Lake Resort, Kerala a romantic place to stay?

1 hot tub and garden-view dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Lemon Tree Vembanad Lake Resort, Kerala.

Is Lemon Tree Vembanad Lake Resort, Kerala family-friendly?

You bet! With amenities such as a children's pool, laundry facilities and free bike rentals, it's no surprise that Lemon Tree Vembanad Lake Resort, Kerala is a hit with families.

Is there a free airport shuttle available at Lemon Tree Vembanad Lake Resort, Kerala?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Lemon Tree Vembanad Lake Resort, Kerala?

Yep, you can grab a meal at Lemon Tree Vembanad Lake Resort, Kerala's onsite restaurant.

What time are check-in & check-out at Lemon Tree Vembanad Lake Resort, Kerala?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Lemon Tree Vembanad Lake Resort, Kerala?

No, pets are not allowed.

Lemon Tree Vembanad Lake Resort, Kerala Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 81 reviews" "
Rating 8 - Good. 29 out of 81 reviews" "
Rating 6 - Okay. 15 out of 81 reviews" "
Rating 4 - Poor. 10 out of 81 reviews" "
Rating 2 - Terrible. 2 out of 81 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Eli

Travelled with family
Disliked: Property conditions & facilities
Not at all a resort experience
The experience was not at all resort like. It felt like a basic hotel and the service was average. The food took forever and tasted not good at all, wonder why it took 45+ minutes to prepare. The staff was extremely nice but the property in general was below average. There was not much to do at the resort and the spa didn’t have much options either.
Stayed 1 night in May 2024

8/10 Good

Saji Geoge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms are gloomy with dim light and no ventilation.
Stayed 3 nights in Oct 2023

10/10 Excellent

Shweta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small resort
A small tranquil resort on a beautiful lake to spend time with your family . The pool access rooms on ground floor was very helpful to be in and the pool is warm and lovely . Food is good too.
Stayed 2 nights in May 2023

2/10 Terrible

Jaisy

Stayed 1 night in Jun 2023

4/10 Poor

Rachel

Travelled with family
Disliked: Amenities, property conditions & facilities
This could be a top notch tourist spot bcoz of its proximity to the Vembanad lake. The property is due for renovation immediately so I am happy. The wifi access was bad. Food was average. Wooden flooring is damaged in many places. Staff r friendly but need to be more proactive. The only saving grace of the place is its serene view.Rooms were sufficiently lit & cool. But towards dawn, we were disturbed by some animal running on the ceiling. Weird noises
Stayed 1 night in May 2023

10/10 Excellent

Amit

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

jackie, uk

It's all about the location.
Great view from the lovely infinity pool of the lake. Delicious food but restaurant lacked any ambience. Rooms rather tired; hotel needs a makeover. Hotel staff were friendly in the restaurant and the young man who collected and delivered the luggage was attentive. Shame about the staff in the reception. They could all do with some customer service training, particularly the manager.
Stayed 1 night in Apr 2018

8/10 Good

Nikhil

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

e, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This hotel really is dreamy, the sat are incredibly helpful and the location is ideal.. we personally weren’t sure about staying overnight on a houseboat so this was the perfect conclusion.. a lovely hotel right on the backwaters.. the restaurant could be updated but still the food was lovely and the staff were really nice.. we both had massages which realistically weren’t the best we ever had as were in a very strange damp smelling room but still, it was an experience.. the room was amazing. Upgraded on arrival to a poolside room.. honestly all in all I’d highly recommend staying here.. I wish we’d stayed a day or two longer!
Stayed 2 nights in Jan 2018

10/10 Excellent

robin, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet place, relaxing staff are friendly
Had a great time had room by the pool, massage was Good, food was awesome! No bar in the facility
Stayed 2 nights in Jan 2018

10/10 Excellent

Diggaj

Liked: Staff & service, property conditions & facilities, room comfort
Best Location in Alleppy!
This property is in the best possible location right next to the lake. The staff is very friendly and accommodating. The food can certainly be improved upon especially regional & western dishes. The pool is amazing but the chlorine levels should be reduced.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Mid-range resort in Alleppey, look for better ones
An average resort in Alleppy. The resort condition is "average". It is located in an "out of bounds" place (although directly on the lake) making access difficult. The Activity Center is really basic (not much to do and keep you occupied). The pool is good, although not sufficient to hold your attention for long. The food is good. The lunch/dinner buffet at the restaurant were good and priced affordably. The resort presents itself as a "luxury" resort, and charges accordingly. Unfortunately, it is a "mid range" resort at best, definitely not a "luxury" one.
Stayed 2 nights in Dec 2017

6/10 Okay

G, UK

Liked: Staff & service
3 star standard only, and overpriced Needs modernisation
Stayed 1 night in Dec 2017

8/10 Good

Akshaya, San Francisco

Liked: Cleanliness, staff & service, room comfort
Great location
Located on the banks of lake vembanad, this hotel has great views. The building itself is also very beautiful and our room was comfortable and clean. The only downside is that the facilities are a little old and parts of the hotel seem a little run down.b

4/10 Poor

Tharian J

Disliked: Property conditions & facilities, room comfort

4/10 Poor

Venky, Singapore

Disliked: Staff & service, property conditions & facilities
Promise Not Delivered.
Our experience fell way short of our expectation. The resort is poorly managed, too many staff but all poorly trained. So, when you arrive, you have three to four helpers in your room doing nothing but expecting to be tipped. The front desk staff are poor communicators. The term resort is a misnomer, with very little on offer in line with a resort. The whole building is in need of extensive repair. Do not get taken in by the photos on the travel site. The surrounding environment is poorly maintained, with a nearby abandoned pool full of scum and mosquitoes. There are no lawns with proper grass cover. The only two big plus for Lemon Tree include a fantastic location, and a very good and enthusiastic cook, Selva. The pool is like an infinity pool, ending nearly on the edge of Vembanad lake, but here again, staff are poorly trained and the whole pool area is poorly designed. Hotel guests wearing all kinds of dresses except appropriate swimming costumes were in the pool. The main staircase railings are creaking and loose, so, it is safe not to hold on to them. It is better to charge guests more but provide a well-managed resort, but for the price we were charged, it was a big disappointment.

8/10 Good

Neil, Iowa

Liked: Staff & service, room comfort
Very nice hotel for the money.
Great hotel for the money. Beautiful view of the lake and the staff was most helpful.
House boat on the lake
pool
the view

6/10 Okay

mohammadali, mala.thrissur

Disliked: Cleanliness, room comfort
a bad experience
Hotel's location is ok.but room (102)was horrible. Bathroom not hygienic, bad smell.blocked manholes shaking watercloset. In room furniture's are not arranged up to guests comfort old model TV no clarity atall. Staff very cooperative. roo service also good

8/10 Good

Mani, New Delhi

Liked: Staff & service, room comfort
Peaceful and enjoyable trip!
We stayed for 2 nights in Dec and mostly enjoyed our stay. The best part about the hotel is that its right on the lake and most rooms have views facing the lake. We stayed on the ground floor which had a porch overlooking the lake, where you could sit peacefully and watch the shikara's passing by. There's a beautiful pool which we did not use but it was in the open and had an effect that it was merged into the lake. There is a lot of open spaces/lawns to roam around in and also a kid's play area near the reception. The rooms were well equipped with all the necessary equipment. The staff, especially at the reception were very efficient and would always be ready to help and answer any question, also would arrange transport at a couple of hours notice. There is only one restaurant in the hotel, which serves multi cuisine dishes, but the hotel is in need for more eateries, especially because it is a resort and is a while away from most tourist places. Places of interest around the hotel are 2 beaches- Morari and Alleppey, the latter one more crowded. Shikara's and Houseboat day trips can also arranged from the reception and are really worth it... the scenery is beautiful and green and very peaceful you get to see lovely flora and fauna on the way.

8/10 Good

Santosh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Brandon, United States

Liked: Room comfort
Disliked: Cleanliness
Amazing view but housekeeping was on vacation too.
We had a junior suite next to the pool, overlooking the lake. The view was beautiful and the size of the room more than accommodated us. The restaurant was delicious, although slow if you order off the menu. The buffet was nice so a good option if you eat at 7pm or later. I have kids so that wasn't the best option for us. My big issue was the horrible housekeeping. When we arrived the first thing I did was pick up all the dead bugs. I realize we are next to a lake but I shouldn't be welcomed by an insect zombie crew. We were here two nights and housekeeping NEVER showed up. Our room was never cleaned. They called us once at 8pm to see if we needed anything. I should have said toilet paper. The shower was a high tech space module that we never figured out. The water coming out of it did smell bad half the time. This hotel does have some high points and our stay was nice overall but this is NOT a four star hotel.

6/10 Okay

Rama, sydney

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great potential as a resort aftera serious renovat
We arrived in a sad looking uncared hotel. Extremely overpriced. Shower had old fittings, painfully low water pressure water was always cold to lukewarm at its best Pool was green Pool surrounding was aged and unbearable Wall on the pool side was broken down poolside tiles were all dirty They didn't tell us anything about the renovation Great view Beautiful location Fantastic crew (overworked) Great food. renovation Roof tools were ugly, first floor was in renovation

8/10 Good

Amneet, Bangalore

Liked: Cleanliness, staff & service, room comfort
Fantastic Service
Great customer service but the food was a let down considering that you dont have any other options nearby.

8/10 Good

S B Mohan, Bangalore, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent location !
If you like huge, calm lakes...if you want to switch off...this is the place for you! The food is excellent , service a tad slow (because food is always cooked against orders) and the front office staff we're simply wonderful. The food is very pricey and guests have no choice of outside food, given the location . It is surprising that for a resort, they have no bar license.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Not good
Good things first, the view from the hotel was great since it faces the lake. So, the sun-rise and sun-set were beautiful. We didn't like the hotel for multiple reasons. The hotel was in the middle of residential area through a narrow road from the main road. So, it doesn't feel like a tourist place. The directions for the hotel, from banners on the main road, were helpful though. When we reached the hotel gate, we were not sure if this was the right one - the security guard was inside and the gates were closed! The hotel looked like a hostel. The furniture in the hotel room was old. We saw 10 year old old bulky CRT TV. The water boiler was almost damaged and was not working properly. We saw some rooms used as a store rooms and were visible from our window. For the price we paid, it was certainly not a luxury resort. Maybe at half-price, it would look alright. We had great opinion about Lemon tree as a brand but we were unhappy. Finally, a note on hotels.com reservation, they didn't include Breakfast as complementary along with this booking while it was always included for other bookings. I would request them to make it very clear during reservation process and in the reservation confirmation that breakfast is not included. Otherwise, it causes unpleasant surprise like in this case. I called hotels.com service but they couldn't help. However, we enjoyed breakfast at Travancore Palace.