2/10 Terrible
christopher
Travelled with partner
30 Oct 2024
Disliked: Staff & service, property conditions & facilities
Checked in wanting to relax at hotel and eat. No mention of the Tapas RestAurant being closed down. So we thought we would go to rooftop bar but no it’s closed as well. Again, nothing mentioned while booking. Then we will just sleep. No, it’s under construction. Jack hammers started at 8am and awoke us. We ended up checking out because the noise was so loud and non stop the whole morning. They even used the main elevator to bring the debris out of the demo area. On top of that when we complained they simple said of well you booked 3rd party so we will do nothing. No refund and they basically said you should not have booked it through Expedia. Worst experience at a hotel and we paid top dollar for this. They refuse to even acknowledge it as a problem and said I should have read their website and Expedia’s before booking. Do not stay at this hotel!