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Ramada Plaza by Wyndham Albuquerque Midtown

3.5 star property
Family-friendly hotel with free breakfast and free airport shuttle

Photo gallery for Ramada Plaza by Wyndham Albuquerque Midtown

Fridge, microwave, coffee/tea maker
Indoor pool, open 6 AM to 10 PM, pool loungers
Lobby
Serves dinner and happy hour
Serves dinner and happy hour

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included
  • Free airport shuttle
  • Pool
  • Room service
The current price is AU$134
includes taxes & fees
6 Mar - 7 Mar

Explore the area

Map
2020 Menaul Blvd Ne, Albuquerque, NM, 87107
  • University of New Mexico
    ‪3 min drive‬
  • Indian Pueblo Cultural Center
    ‪4 min drive‬
  • University of New Mexico Hospital
    ‪4 min drive‬
  • Albuquerque, NM (ABQ-Albuquerque Intl. Sunport)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Sandia Mountain View)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking (Sandia Mountain View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, Mountain View (Sandia Mountain View)

Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking, Mountain View (Sandia Mountain View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Non Smoking (Two-Bedroom Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Suite, 1 King Bed, Non Smoking (Two-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking, Mountain View (Sandia Mountain View)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Double Beds, Non Smoking, Mountain View (Sandia Mountain View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking (Two-Bedroom Suite)

Suite, 2 Double Beds, Non Smoking (Two-Bedroom Suite)

Suite, 2 Double Beds, Non Smoking (Two-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 7
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Mountain View (Sandia Mountain View)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking, Mountain View (Sandia Mountain View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Two-Bedroom Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Two-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed, Non Smoking, Tower (One-Bedroom)

Premium bedding, pillow-top beds, in-room safe, desk

Premier Suite, 1 King Bed, Non Smoking, Tower (One-Bedroom)

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Two-Bedroom Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Two-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
Flat-screen TV
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 King Bed

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  • Free WiFi
4.2 out of 5, Very good, (3486)
The price is AU$126
for 1 room
includes taxes & fees
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About the area

Albuquerque

A family-friendly stay in Albuquerque awaits you at Ramada Plaza by Wyndham Albuquerque Midtown. You'll be 1.8 km (1.1 mi) from Rio Grande Trail and 2.3 km (1.5 mi) from Maxwell Museum of Anthropology. Highlights at this hotel include a restaurant, an indoor swimming pool and free weekend breakfast. .The restaurant, Rustlers, is open for breakfast and dinner. Sandia Springs Lounge is the hotel's own bar, serving drinks along with dinner. Enjoy the 24-hour gym, Hot tub and pool loungers. 8246 square feet (766 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Free buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Northeast Heights hotel include University of New Mexico and Albuquerque Convention Center.

What's nearby

  • University of New Mexico - 3 min drive - 3.0 km
  • University of New Mexico Hospital - 4 min drive - 3.4 km
  • Albuquerque Convention Center - 5 min drive - 5.0 km
  • ABQ Uptown - 5 min drive - 6.9 km
  • ABQ BioPark Zoo - 8 min drive - 6.7 km

Getting around

  • Alvarado Transportation Center - 12 min drive
  • Albuquerque International Sunport (ABQ) - 10 min drive

Restaurants

  • ‪Rudy's Country Store and Bar-B-Q - ‬2 min drive
  • ‪La Cumbre Brewing Company - ‬2 min drive
  • ‪Stripes Burrito Co. - ‬6 min walk
  • ‪The Craftroom - ‬13 min walk
  • ‪Kimo's Hawaiian BBQ - ‬20 min walk

About this property

Ramada Plaza by Wyndham Albuquerque Midtown

Family-friendly hotel with free breakfast and free airport shuttle
Ramada Plaza by Wyndham Albuquerque Midtown offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 12 meeting rooms. Event space at this hotel measures 8246 square feet (766 square metres) and includes a conference centre. A vending machine, an arcade/games room, and gift shops/newsstands are also featured at the family-friendly Ramada Plaza by Wyndham Albuquerque Midtown. An area shuttle within 5 miles and A roundtrip airport shuttle (available on request) are free. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Albuquerque hotel.

  • 336 guestrooms or units
  • 4 levels
  • 8246 sq ft of conference space
  • 766 sq. m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Ramada Plaza by Wyndham Albuquerque Midtown offers 336 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6:00 AM to 10:30 PM at scheduled times and on request
  • Free area shuttle up to 5 miles
  • Area shuttle
  • Free train station pick-up and drop-off shuttle
  • Free casino shuttle
  • Free shopping centre shuttle
  • Free theme park shuttle
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rustlers
  • Sandia Springs Lounge

Things to do

  • 24-hour gym
  • Arcade/game room
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • Conference centre (8,246 square foot of space)

Outdoors

  • Outdoor furniture
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (81 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day, plus a deposit of USD 250.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Pool access available from 6 AM to 10 PM
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Elegante
MCM Elegante Albuquerque
MCM Elegante Hotel Albuquerque
Hotel Mcm Elegante
MCM Elegante Hotel
Ramada Plaza by Wyndham Albuquerque Midtown Hotel
Ramada Plaza by Wyndham Albuquerque Midtown Albuquerque
Ramada Plaza by Wyndham Albuquerque Midtown Hotel Albuquerque

Frequently asked questions

What is the cancellation policy at Ramada Plaza by Wyndham Albuquerque Midtown?

Ramada Plaza by Wyndham Albuquerque Midtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ramada Plaza by Wyndham Albuquerque Midtown?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Ramada Plaza by Wyndham Albuquerque Midtown on 6 Mar 2025 start from AU$133.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ramada Plaza by Wyndham Albuquerque Midtown?

Yep, Ramada Plaza by Wyndham Albuquerque Midtown has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Does Ramada Plaza by Wyndham Albuquerque Midtown have a pool?

Ramada Plaza by Wyndham Albuquerque Midtown has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6 AM to 10 PM.

What makes Ramada Plaza by Wyndham Albuquerque Midtown a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Ramada Plaza by Wyndham Albuquerque Midtown.

Is Ramada Plaza by Wyndham Albuquerque Midtown family-friendly?

You bet! With amenities such as an arcade, laundry facilities and a picnic area, it's no surprise that Ramada Plaza by Wyndham Albuquerque Midtown is a hit with families.

Does Ramada Plaza by Wyndham Albuquerque Midtown serve breakfast?

Yep, our guests give a thumbs up to the free buffet brekkie here! Available daily from 6:00 AM to 10:00 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Ramada Plaza by Wyndham Albuquerque Midtown?

Yep, there's a free airport shuttle that runs from 6:00 AM - 10:30 PM on request.

Is there a bar or restaurant at Ramada Plaza by Wyndham Albuquerque Midtown?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Ramada Plaza by Wyndham Albuquerque Midtown?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Ramada Plaza by Wyndham Albuquerque Midtown Reviews

Reviews

5.8
Rating 10 - Excellent. 310 out of 1552 reviews
Rating 8 - Good. 234 out of 1552 reviews
Rating 6 - Okay. 284 out of 1552 reviews
Rating 4 - Poor. 302 out of 1552 reviews
Rating 2 - Terrible. 422 out of 1552 reviews

5.6/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Marwa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

River

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible communication and quality standards
Reserved a room with a king sized bed. Upon arrival I was informed all rooms with king sized beds had no hot water and was given a double room instead. The first double room I was given there were stains and trash on the beds and the door did not lock at all, slight pressure on the door would push it open. After informing the front desk I was given a second double room, the walls were very thin and there was a loud couple next room over. I wrote to the hotel itself on there preferred method of communication and have not heard back in the last two weeks.
Stayed 3 nights in Nov 2024

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Woke by cockroaches
We were awakened by cockroaches crawling on us and when we turn the lights on cockroaches were crawling everywhere including on our toothbrushes and stuff.
Stayed 1 night in Nov 2024

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water they had problems prior so changed room 116 to 175 after 8 pm no assistance. Doors leading to back parking were open and damaged. Unable to open door to 175, back to front desk, rude staff asked if I tried using the key, pulling the handle part way, hesitate, then pull up? They had problems with it, I asked how I would know that? Sent me back to try again & if I failed then then let the front desk know for maintenance. Keys failed next evening, maintenance working next to my room, arguing in the hall, shutting doors 3 nights until after 10 pm, able to hear voices, and a phone conversation through the vent on the bathroom wall above the toilet, disgusting stained and broken furniture, light for the back parking lot, on the corner of the building flickered constantly for 3 nights, never consistently working. The photos and description are exaggerated to appear as something it is not!
Stayed 3 nights in Nov 2024

6/10 Okay

James

Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a Two Bedroom suite that was clean, warm and comfortable. No bugs and was spacious with 2 tvs and 2 balconies. Front desk was helpful with extra towels and directions to the breakfast area. Huge hotel with elevators, lots of parking spaces and very well maintained common areas. Only downside was that the hotel does not have the deposit policy listed online which was $100 extra if you're paying with a card, wish we knew of this beforehand. But the deposit was returned to my bank within a day so not a big issue. Breakfast was delicious, fresh and offered plenty of options. Pool did smell like pee from 14 kids using it on Saturday night, but the jacuzzi was good. Other than the pool and deposit, nice place to stay. 4.5 stars! Area felt safe and parking lot was huge and well lit. We will stay again soon without hesitation. Thank you Ramada Plaza.
Stayed 1 night in Nov 2024

2/10 Terrible

Kurt

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach infestation
Rented hotel for 5-night stay. Checked in late afternoon. They gave our room to another family and ,down grade us from a double full size to a king. When we got to the room the door wouldn’t open, and it sound like someone was in the room. We had to go down stairs to let them know and she send the security to go check, it took forever and when he came back he said that someone had left the tv on but the door latch wasn’t working. We had no choice but to stay in that room because the whole hotel was booked. The carpet was dirty the matress was stained with blood, we had to sleep on top of all the blankets. When we we're getting ready for bed we start seeing roaches! They were crawling on walls, desk, in bathroom; pretty much everywhere.We went to the office but they didn’t do anything about. The next morning we were going to shower but they tub was clogged, it took them 30 minutes and 6 phone calls to get them to come to the room. At that point we were exhausted and it was too late to book another hotel. We stayed the whole week and had to deal with cockroaches every single day.
Stayed 5 nights in Nov 2024

2/10 Terrible

DIANNE

Disliked: Cleanliness, staff & service, property conditions & facilities
This particular hotel will not get my business in the future.
Stayed 3 nights in Nov 2024

2/10 Terrible

Justin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a suite. The pull out bed would not fold out to a straight position. Could not find sheets or pillows for the pull out. I called the front desk and they told me they ran out of sheets and pillows. I asked her what we were suppose to do and she said to sleep on the mattress anyways. Then hung up. The room is very dirty and dated. Expedia should remove this hotel from their list of hotels asap.
Stayed 1 night in Nov 2024

8/10 Good

Michael

Stayed 1 night in Nov 2024

6/10 Okay

Brittnie

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Rate for rooms are too expensive for value of rooms. Our room was dirty, the sliding door was screwed shut and had a gap between the door and window so cold air passed through, also the curtains didn't close well. Had to stand on chair to close. Maintenance was called but he just explained how to close it using the chair. Bathrooms weren't entirely cleaned well. Swimming pool was great and warm but towels weren't always available. The hot tubs jets weren't working so no pressure. Staff doesn't bring you extra towels when needed in rooms.
Stayed 2 nights in Nov 2024

2/10 Terrible

Misty

Disliked: Staff & service
They suck at keeping reservations through hotels.c
I booked on hotels.com for a 3 night stay, got there and they didnt have an available room, for any of the nights i booked. They had a downgraded version for one.
Stayed 1 night in Nov 2024

4/10 Poor

Maria

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was good
Stayed 1 night in Nov 2024

10/10 Excellent

Dasie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay
Stayed 1 night in Nov 2024

10/10 Excellent

Ilma

Stayed 1 night in Nov 2024

2/10 Terrible

Vitaliy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old heater makes terable noise, did not remodeled for long time, girl on front desk spoke not friendly, she did not let us see rooms before check in, she knew we will not stay if we see.
Stayed 1 night in Nov 2024

6/10 Okay

Heather

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Price was nice but you get what you pay for I guess
Stayed 1 night in Nov 2024

8/10 Good

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water wasn't ho
Stayed 2 nights in Nov 2024

4/10 Poor

Martha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t waste your money on this one
Drapes were ripped and dingy the bed was ok the tv kept turning itself off and on and the bathroom was disgusting hair everywhere tiles had mold and holes everywhere there was no hot water
Stayed 1 night in Nov 2024

2/10 Terrible

Emily, Weaverville

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I DO NOT recommend this hotel. I booked it mainly for the airport shuttle and because it was cheaper than the hotels closer to the airport, but it doesn’t leave until 8:30am, and my flight left earlier than that time. I may as well have stayed somewhere else and paid more since I ended up having to get an Uber. Additionally, there was no hot water in my room. I had two cold showers with the worst shower pressure ever. The shower head was damaged and was spraying off to one side. The hot handle didn’t turn properly. I was warned about the cold water when I checked in, but they said it’d be on the next day. The sink faucet was also damaged where when you turn it on, water leaks from it onto the counter. In general, this property has very poor upkeep. The ceiling in my room had water damage and cracks. In the bathroom, the vent didn’t work and was caked up with dust. The wall AC unit was so loud and inconsistent with heating that I had to turn it off at night because other wise it kept me awake (I typically can sleep through such noise). Many of the TV channels didn’t work. Breakfast was fine - typical options, but you’re not allowed to take your food to your room. The staff/service seemed like they were doing what they could and were relatively nice, but they weren’t helpful except for telling me about the airport shuttle times after I asked. Overall, this place was dirty, had minimal upkeep, and was not worth it.
Stayed 2 nights in Nov 2024

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room with the view of the mountains, but When I got there, I was told I couldn't have my room because they didn't have any heat. In that bank of rooms, so they gave me a room downstairs with a patio door that didn't open that looked out into a wall and into the hallway of the lobby, so everyone going up-and-down the hallway could see in my room to the patio door the outlets, we're hanging out of the wall. One had drywall jammed in it, so the lamps can be plugged in The refrigerator door was by busted on the inside. In half, the headboard fell on my head. Hit me on the head and the neck. It took them a half an hour to come to get the headboard off the bed, and never asked how I was. This was the dirtiest nastiest hotel. I've seen in a long, long time. The floors hadn't been swept, it was disgusting. The walls were stained. I didn't want to take a shower. Cause it looked sketchy. I don't advise anyone to ever stay at this hotel.
Stayed 1 night in Nov 2024

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Yarizell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Tanya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Antoinette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bus drivers go above and beyond to make you feel Welcome he made my whole trip happier! He was kind, knowledgeable and patient. Need more employees like him.. Glenn, -Ramada Albuquerque midtown hotel, Front desk was outstanding, Kinda good people
Stayed 1 night in Nov 2024