8/10 Good
Verified traveller
16 Sept 2024
Liked: Staff & service, amenities, property conditions & facilities
To be honest, it was a bit disappointing. The resort is beautiful and when it opened it was probably top notch. But it isn’t being looked after to the standard it aspires to.
The room wasn’t close to being clean enough for the hotel grade and the price paid. There were surface things like children’s hand prints on doors and windows but longer term issue like black mold in the shower and the high windows looked as if they hadn’t been cleaned in months. I’ve worked in a hotel and know that the cleaning staff often have the hardest job with too little time and the lowest wages, so for me this is a failure of management.
I’ve stayed in 3 hotels during my stay in Malaysia and paid the most for this one. The other 2 have exceeded my expectations, but this one disappointed. As it was my 40th Birthday I paid to upgrade to a better room but it wasn’t worth the money. It’s sad because it could be an incredible place but for me, having a clean room is one of the most important things I need from a hotel and this place just felt a bit grubby.
Verified traveller
Stayed 2 nights in Sep 2024