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Domes Lake Algarve, Autograph Collection

5.0 star property
Beach spa retreat, walking distance from Vilamoura Marina
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Domes Lake Algarve, Autograph Collection

Indoor pool, 3 outdoor pools, pool loungers
Exterior
Exterior
Indoor pool, 3 outdoor pools, pool loungers
Indoor pool, 3 outdoor pools, pool loungers

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Hot tub
    Hot tub
  • Gym
    Gym
The price is AU$254
includes taxes & fees
25 Nov - 26 Nov

Explore the area

Map
Praia Da Falesia, Apartado 811, Loulé, 8126
  • Vilamoura Marina
    7 min walk
  • Falesia Beach
    7 min walk
  • Rocha Baixinha Beach
    19 min walk
  • Faro (FAO-Faro Intl.)
    29 min drive

Room options

View all photos for Elite Room, 2 Bedrooms, Lake View

65-inch flat-screen TV with satellite channels, TV, toys

Elite Room, 2 Bedrooms, Lake View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 83 sq m
  • Lake view
  • Sleeps 6
  • 2 Double Beds

View all photos for Elite Room, 1 Bedroom, Lake View (Elite Sapphire One Bedroom Residence)

Elite Room, 1 Bedroom, Lake View (Elite Sapphire One Bedroom Residence)

Elite Room, 1 Bedroom, Lake View (Elite Sapphire One Bedroom Residence)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 61 sq m
  • Lake view
  • Sleeps 4
  • 1 Double Bed

View all photos for Elite Room, 1 Bedroom, Garden View (Elite Tropical One Bedroom Residence)

Premium bedding, down duvets, minibar, in-room safe

Elite Room, 1 Bedroom, Garden View (Elite Tropical One Bedroom Residence)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 61 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Absolute Family 2 Bedroom Suite Double

View from room

Absolute Family 2 Bedroom Suite Double

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 92 sq m
  • Lake view
  • Sleeps 6
  • 2 Double Beds

View all photos for Absolute Family 2 Bedroom Suite Twin

Premium bedding, down duvets, minibar, in-room safe

Absolute Family 2 Bedroom Suite Twin

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 101 sq m
  • Lake view
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Room, 1 Double Bed, Balcony, Garden View (Tropical Family Retreat)

Family Room, 1 Double Bed, Balcony, Garden View (Tropical Family Retreat)

Family Room, 1 Double Bed, Balcony, Garden View (Tropical Family Retreat)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 64 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Balcony, Lake View (Sapphire Family Retreat)

Premium bedding, down duvets, minibar, in-room safe

Family Room, 1 Double Bed, Balcony, Lake View (Sapphire Family Retreat)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 64 sq m
  • Lake view
  • Sleeps 5
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Lake View (Sapphire Retreat Double)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 Double Bed, Lake View (Sapphire Retreat Double)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Private bathroom
  • 32 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Lake View (Sapphire Retreat Twin)

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Twin Beds, Lake View (Sapphire Retreat Twin)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Private bathroom
  • 32 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 Double Bed, Garden View (Tropical Retreat Double)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 Double Bed, Garden View (Tropical Retreat Double)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, View

Premium bedding, down duvets, minibar, in-room safe

Room, View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Private bathroom
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Suite, 1 Bedroom (Absolute Family Suite)

Premium bedding, down duvets, minibar, in-room safe

Family Suite, 1 Bedroom (Absolute Family Suite)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 69 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Garden View (Tropical Retreat Twin)

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Twin Beds, Garden View (Tropical Retreat Twin)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 Double Bed, Balcony, Lake View (Emerald Retreat)

View from room

Room, 1 Double Bed, Balcony, Lake View (Emerald Retreat)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

EPIC SANA Algarve Hotel

Pool
Hot tub
Breakfast included
Spa
4.8 out of 5, Exceptional, (602)
The price is AU$274
for 1 night
includes taxes & fees
8 Dec - 9 Dec
EPIC SANA Algarve Hotel

About the area

Quarteira

A luxury stay in Loulé awaits you at Domes Lake Algarve, Autograph Collection. Within just a 10-minute stroll, you'll find popular attractions like Falesia Beach and Vilamoura Marina. Highlights at this beach hotel include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Soma Spa can include massages, body scrubs and facials along with aromatherapy and Ayurvedic treatments. The restaurant, Gustatio, is open for breakfast and dinner. Estrella Bar Restaurant is the hotel's own bar. Enjoy the indoor swimming pool, marina, free kids' club and gym. Meeting rooms, conference space, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 5-property class Vilamoura hotel include Balaia Golf Village and The Strip.

What's nearby

  • Vilamoura Marina - 7 min walk - 0.6 km
  • Falesia Beach - 7 min walk - 0.6 km
  • Vilamoura Beach - 20 min walk - 1.7 km
  • Marina Beach - 6 min drive - 2.5 km
  • Quarteira Beach - 7 min drive - 3.2 km

Getting around

  • Loule Station - 15 min drive
  • Faro (FAO-Faro Intl.) - 29 min drive

Restaurants

  • ‪The Brewery - ‬7 min walk
  • ‪Lamparo Ristorante - ‬9 min walk
  • ‪News - ‬6 min walk
  • ‪Thai - Beach Club - ‬10 min walk
  • ‪El Patron - ‬7 min walk

About this property

Domes Lake Algarve, Autograph Collection

Beach spa retreat, walking distance from Vilamoura Marina
As a guest of Domes Lake Algarve, Autograph Collection, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. An indoor pool, a children's pool, and a hot tub are also featured at the luxury Domes Lake Algarve, Autograph Collection. Self parking is free.

This 5-star Loulé hotel is smoke free.

  • 192 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Domes Lake Algarve, Autograph Collection offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature down duvets and premium bedding. 65-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries.

This Loulé hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Soma Spa has 15 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar

Restaurants on site

  • Blend Nikkei & Wine
  • Estrella Bar Restaurant
  • Gustatio
  • Raw Gastro Bar
  • Topos

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On a lake
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (79 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with satellite channels
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between 16 November and 2 April.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 2.00 per person, per night, up to 5 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 58470/AL

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Lake Resort
Lake Resort Vilamoura
Lake Vilamoura

Frequently asked questions

What is the cancellation policy at Domes Lake Algarve, Autograph Collection?

Domes Lake Algarve, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Domes Lake Algarve, Autograph Collection?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Domes Lake Algarve, Autograph Collection on 25 Nov 2024 start from AU$251.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Domes Lake Algarve, Autograph Collection?

Yep, Domes Lake Algarve, Autograph Collection has a free self car park.

Are there any beaches close to Domes Lake Algarve, Autograph Collection?

Yep, Domes Lake Algarve, Autograph Collection is a short 7-minute walk from Falesia Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Domes Lake Algarve, Autograph Collection?

Yep, Soma Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Domes Lake Algarve, Autograph Collection have a pool?

Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Domes Lake Algarve, Autograph Collection?

Domes Lake Algarve, Autograph Collection features 3 outdoor pools, a full-service spa and an indoor pool. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Domes Lake Algarve, Autograph Collection a romantic place to stay?

1 hot tub and garden-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Domes Lake Algarve, Autograph Collection.

Is Domes Lake Algarve, Autograph Collection family-friendly?

You bet! With amenities such as a free children's club, a children's pool and supervised childcare, it's no surprise that Domes Lake Algarve, Autograph Collection is a hit with families.

Does Domes Lake Algarve, Autograph Collection serve breakfast?

Yep, complimentary buffet breakfast is on offer daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Domes Lake Algarve, Autograph Collection?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Domes Lake Algarve, Autograph Collection?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Domes Lake Algarve, Autograph Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Domes Lake Algarve, Autograph Collection?

No, only service animals are allowed.

Is there a golf course on site at Domes Lake Algarve, Autograph Collection?

There isn't one on site, but Dom Pedro Golf: Laguna Golf Course is a short 7-minute walk away.

Domes Lake Algarve, Autograph Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 834 out of 1038 reviews" "
Rating 8 - Good. 167 out of 1038 reviews" "
Rating 6 - Okay. 24 out of 1038 reviews" "
Rating 4 - Poor. 9 out of 1038 reviews" "
Rating 2 - Terrible. 4 out of 1038 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Avery

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low staff presence on the front and concierge desks
Stayed 3 nights in Aug 2024

2/10 Terrible

Fabio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water leak In the room.
Stayed 6 nights in Aug 2024

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely first class
Stayed 7 nights in Aug 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and staff
Stayed 3 nights in Aug 2024

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just excellent in all respects
Stayed 11 nights in Jul 2024

8/10 Good

Angelo, Vaughan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 10 nights in Jul 2024

8/10 Good

martyn shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy neighbouring night club
Stayed 8 nights in Jul 2024

10/10 Excellent

JAMES

Stayed 7 nights in Jul 2024

8/10 Good

Majid

Stayed 5 nights in Jul 2024

10/10 Excellent

Ece

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is our happy place to return every year! Thanks for another amazing experience! Ece & Firat Ozsan
Stayed 14 nights in Jul 2024

10/10 Excellent

Waddah

Stayed 4 nights in Jul 2024

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathan Charles

Travelled with partner
Liked: Amenities
This was our first stay since the refurbishment. I can’t fault it at all. The hotel was lovely, spacious and very clean. The staff were really warm and welcoming, nothing was too much trouble. Can’t wait to return soon.
Stayed 4 nights in Jul 2024

10/10 Excellent

Penelope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Jul 2024

10/10 Excellent

Heather

Stayed 3 nights in Jul 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

8/10 Good

Rebecca

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2024

4/10 Poor

Verified traveller

Liked: Room comfort
Très mauvaise expérience
malheureusement, c'est le pire séjour hotelier depuis longtemps, nous avons été tellement déçu que nous avons quitté l'hotel, déjà mercredi pour aller dans un autre hotel, il n'y a pas grand chose, qui a fonctionné, nous avons reçu une chambre, avec vue sur un chantier bruyant,ensuite nous avons du attendre 16h30, pour recevoir la chambre, malgré notre arrivée, à 14h50, ensuite chaque jour, la chambre était nettoyée, partiellement, que très tard, souvent après 16h00, malgré le panneau Make the Room, à 8h30 du matin.... ensuite , le matin, les chaises des piscines, sont occupé avec des linges, dès 8h00, déjà, alors que les gens arrivent vers 11h00, l'hotel ne fait rien, contre cela, un autre point très négatif, pas de surveillance, aux piscines, le monsieur en jaune, n'est jamais à contrôler, et il pourrait arriver une noyade facilement, au moins dans une piscine, pour les enfants. C'est donc actuellement dangereux, pour les enfants le domes lake, et on annonce , une piscine chauffée, mais on a controlé les 3 piscines, elles sembles tous avoir, la température normale, par de chauffage, malgré un panneau, qui écrit 15 pour une et l'autre 25..... C'est pas très sérieux. Le service des boissons, à la piscine, ne commence qu'à 11h00, et si vous arrivez à 8h15 .... vous attendez presque 3 heures, pour pouvoir avoir, une boisson, malgré notre demande, au monsieur, qui donne les linges, qui eux aussi, manquent souvent. Les toilettes publiques, sont cassés et sales, à la piscine.
Stayed 7 nights in Jun 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. We had a wonderful stay.
Stayed 4 nights in Jun 2024

10/10 Excellent

Shada Ghassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet hotel with gorgeous grounds. Staff are lovely and friendly. They go out of their way to help. The beach is a short walk away and the hotel provides sun beds (if you book ahead of time). However, there was no service whatsoever there, so we ended up sitting by the pool instead. All in all we had a lovely relaxing time and would absolutely recommend.
Stayed 4 nights in Jun 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 10 days and found the whole experience excellent. The food at breakfast and the restaurants was great in terms of quality and choice but the staff made the holiday. All were friendly happy to talk and help when needed. Specific mention to Thiana and Alexandrie on guest relations were very helpful especially Thiana. A very relaxing and enjoyable stay and would recommend the hotel. I hadn’t been to Vilamoura for a few years and the Marina area has changed a bit and is move lively and has lost its feeling of exclusivity
Stayed 10 nights in Jun 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best resort but sshhh don’t tell anyone else please otherwise it will get too busy!
Stayed 5 nights in Jun 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were amazing
Stayed 3 nights in Jun 2024

10/10 Excellent

Fabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024