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The Marco Polo

4.0 star property
Suburban Mackay hotel in West Mackay with free parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, pool loungers
Deluxe Family Room
Deluxe Spa Room
Exterior
Deluxe Spa Room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Free WiFi
  • Laundry
The price is AU$127
includes taxes & fees
4 Jan - 5 Jan 2025

Explore the area

Map
46 Nebo Road, West Mackay, QLD, 4740
  • Jubilee Park
    20 min walk
  • Caneland Central
    2 min drive
  • Mackay Enertainment and Convention Centre
    2 min drive
  • Mackay, QLD (MKY)
    7 min drive

Room options

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Private bathroom
Bathrobes
Hairdryer
Coffee/tea maker
  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Standard King Room

Standard King Room

Standard King Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Private bathroom
Bathrobes
Hairdryer
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room

Deluxe Spa Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Private bathroom
Bathrobes
Hairdryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Private bathroom
Bathrobes
Hairdryer
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Private bathroom
Bathrobes
Hairdryer
Coffee/tea maker
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Private bathroom
Bathrobes
Hairdryer
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Family Room

Standard Family Room

Standard Family Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Private bathroom
Bathrobes
Hairdryer
Coffee/tea maker
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • Sleeps 4
  • 1 Single Bunk Bed and 1 King Bed

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Spa

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 5
  • 1 Single Bunk Bed, 1 Single Bed and 1 King Bed

View all photos for Deluxe King

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2
  • 1 King Bed

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Kids pool
Parking included
Free WiFi
4.5 out of 5, Wonderful, (905)
The price is AU$139
for 1 night
includes taxes & fees
4 Jan - 5 Jan
Mackay Resort Motel

About the area

Mackay

At The Marco Polo you'll be within a 20-minute walk of Jubilee Park and 1.7 km (1.1 mi) from Caneland Central. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This business-friendly hotel offers concierge services, dry cleaning/laundry services and multilingual staff. Other amenities include laundry facilities, luggage storage and a front desk safe. There's also the convenience of free self parking. .Sights within a 30-minute walk of this West Mackay hotel include Mackay Enertainment and Convention Centre and Mackay Regional Botanic Gardens.

What's nearby

  • Caneland Central - 2 min drive
  • Mackay Enertainment and Convention Centre - 2 min drive
  • Bluewater Lagoon - 2 min drive
  • Harrup Park - 3 min drive
  • Mackay Base Hospital - 3 min drive

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪The Coffee Club - ‬2 min drive
  • ‪KFC - ‬12 min walk
  • ‪Hungry Jack's - ‬2 min drive
  • ‪Austral Hotel - ‬2 min drive
  • ‪Red Rooster - ‬20 min walk

About this property

The Marco Polo

Suburban Mackay hotel in West Mackay with free parking
As a guest of The Marco Polo, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. The business-friendly The Marco Polo also features concierge services, laundry facilities, and dry cleaning/laundry services. The front desk is open around the clock. Free self parking is available.

This Mackay hotel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and complimentary dressing gowns. Cable televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 15.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Is parking available at The Marco Polo?

Yep, The Marco Polo has a free self car park.

How much does it cost to stay at The Marco Polo?

As of 21 Dec 2024, prices found for a 1-night stay for 2 adults at The Marco Polo on 4 Jan 2025 start from AU$126.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Marco Polo?

The closest beach to The Marco Polo is Blacks Beach Park (9.9 km).

Does The Marco Polo have a pool?

The Marco Polo has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 7:00 PM.

Is there a free airport shuttle available at The Marco Polo?

No, The Marco Polo does not offer an airport shuttle service.

What time are check-in & check-out at The Marco Polo?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at The Marco Polo?

No, only service animals are allowed.

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 302 out of 596 reviews" "
Rating 8 - Good. 186 out of 596 reviews" "
Rating 6 - Okay. 74 out of 596 reviews" "
Rating 4 - Poor. 17 out of 596 reviews" "
Rating 2 - Terrible. 17 out of 596 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room with a great bed and pillows. Very friendly made me feel welcome and safe
Stayed 3 nights in Dec 2024

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful
Stayed 1 night in Dec 2024

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Not guaranteed a car park in front of your room. The pillow was very flat and the shower floor was slippery. A/C was set on a temp that I’d prefer to be cooler.
Stayed 1 night in Dec 2024

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet - comfortable - Clean
Stayed 1 night in Dec 2024

6/10 Okay

Linda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We liked the Italian Restaurant attached with friendly young staff and good food & service. Berny the receptionist was friendly. Unfortunately, the room was not clean, dirty towel on floor behind the front door, used toothpick & sticky residue on bedside table, hair/muck on bathroom floor behind toilet & bathroom sink, floor in room not clean. Air conditioning control knob broken, One mug & one chair in a King room, no hanging space/wardrobe. Sorry, it was disappointing.
Stayed 2 nights in Nov 2024

10/10 Excellent

Graham

Stayed 1 night in Nov 2024

10/10 Excellent

KULDEEP

Liked: Cleanliness
Stayed 2 nights in Nov 2024

2/10 Terrible

Cheryl

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2024

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
What a scam Wot if took my money and no recourse to get my money back The booking company took my money and the hotel marco polo cancelled my booking. What a scam No telephone number to get my money back??????? I am out of pocket and had to book another hotel. Scammers
Stayed 1 night in Nov 2024

8/10 Good

Kaela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, comfortable ☺️
Stayed 1 night in Nov 2024

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will stay again .
Stayed 1 night in Nov 2024

10/10 Excellent

Sheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although on main Road and under the flight path it was quiet at night. Food at restaurant was unique and provided take away to room. Well maintained for 'older motel'. plenty of power points, comfortable bed.
Stayed 1 night in Oct 2024

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, staff & service, amenities
Well-appointed rooms with the following issues: - One set of power points were not compliant and potentially a health and safety risk. - The parking bays are an extremely tight squeeze and could so with wider bays.
Stayed 1 night in Oct 2024

10/10 Excellent

Marion

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Burnie is the best friendliest host at any motel I’ve stayed at. The flowers at reception are as gorgeous as she is!!
Stayed 2 nights in Oct 2024

6/10 Okay

Michael

Liked: Staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to the city and to the mountains
Stayed 1 night in Oct 2024

8/10 Good

Kylie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet place to stay. Room serviced our needs for the night. Only small criticism was that there was only one remote for both air cons and both tvs so we had to keep going back and forth with them and the WiFi wouldn’t connect. And possibly could have done with spare blankets or thicker blankets on the beds.
Stayed 1 night in Sep 2024

10/10 Excellent

Gabrielle Willow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing would come back
Stayed 2 nights in Sep 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing, enjoyable
Stayed 1 night in Sep 2024

10/10 Excellent

Nicolette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything to do with the hotel. Kids love the pool area. It was quiet and relaxing. Will surely book again on our next trip. Vinaka from the Singh family.
Stayed 1 night in Sep 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Melissa, Griffith East

Stayed 2 nights in Aug 2024

10/10 Excellent

Luana, Finch Hatton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great communication with the property and the room was very clean and comfortable...only one gripe...have a shower early as the hot water ran out on us.
Stayed 1 night in Sep 2024

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. The room was well appointed. Biggest con is that the water taps make a really loud noise if they are not open all the way. The sound is so loud that I think all the neighbouring rooms can hear it.
Stayed 1 night in Sep 2024