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The Marco Polo

4.0 star property
Suburban hotel in Mackay with free parking

Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, pool loungers
Deluxe Spa Room
Deluxe Family Room
Deluxe Spa Room
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Free WiFi
  • Laundry
The current price is AU$122
includes taxes & fees
13 Apr - 14 Apr

Explore the area

Map
46 Nebo Road, West Mackay, QLD, 4740
  • Caneland Central
    ‪2 min drive‬
  • Harrup Park
    ‪3 min drive‬
  • Mackay Base Hospital
    ‪3 min drive‬
  • Mackay, QLD (MKY)
    ‪7 min drive‬

Room options

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Standard King Room

Standard King Room

Standard King Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room

Deluxe Spa Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Family Room

Standard Family Room

Standard Family Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • Sleeps 4
  • 1 Single Bunk Bed and 1 King Bed

View all photos for Standard Room (2 Beds)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room (2 Beds)

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for King Suite (With Jacuzzi)

Desk, laptop workspace, iron/ironing board, free WiFi

King Suite (With Jacuzzi)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 5
  • 1 Single Bunk Bed, 1 Single Bed and 1 King Bed

View all photos for Guestroom - Double Occupancy

Desk, laptop workspace, iron/ironing board, free WiFi

Guestroom - Double Occupancy

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2
  • 1 King Bed

About the area

Mackay

At The Marco Polo you'll be within a 20-minute walk of Jubilee Park and 1.7 km (1.1 mi) from Caneland Central. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This business-friendly hotel offers concierge services, dry cleaning/laundry services and multilingual staff. Other amenities include laundry facilities, luggage storage and a front desk safe. There's also the convenience of free self parking. .Sights within a 30-minute walk of this West Mackay hotel include Mackay Enertainment and Convention Centre and Mackay Regional Botanic Gardens.

What's nearby

  • Caneland Central - 2 min drive - 1.7 km
  • Mackay Enertainment and Convention Centre - 2 min drive - 1.7 km
  • Bluewater Lagoon - 2 min drive - 2.0 km
  • Harrup Park - 3 min drive - 2.6 km
  • Mackay Base Hospital - 3 min drive - 2.6 km

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪The Coffee Club - ‬2 min drive
  • ‪KFC - ‬12 min walk
  • ‪Hungry Jack's - ‬2 min drive
  • ‪Austral Hotel - ‬2 min drive
  • ‪Red Rooster - ‬20 min walk

About this property

The Marco Polo

Suburban hotel in Mackay with free parking
As a guest of The Marco Polo, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. The business-friendly The Marco Polo also features concierge services, laundry facilities, and dry cleaning/laundry services. The front desk is open around the clock. Free self parking is available.

This Mackay hotel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and complimentary bathrobes. Cable televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Languages

English

Similar properties

Exterior

Mackay Resort Motel

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 934 reviews
The price is AU$149
includes taxes & fees
4 Apr - 5 Apr
Mackay Resort Motel

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 15.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Is parking available at The Marco Polo?

Yep, The Marco Polo has a free self car park.

How much does it cost to stay at The Marco Polo?

As of 1 Apr 2025, prices found for a 1-night stay for 2 adults at The Marco Polo on 13 Apr 2025 start from AU$121.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Marco Polo?

The closest beach to The Marco Polo is Lamberts Beach (10.2 km).

Does The Marco Polo have a pool?

The Marco Polo has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 7:00 PM.

Is there a free airport shuttle available at The Marco Polo?

No, The Marco Polo does not offer an airport shuttle service.

What time are check-in & check-out at The Marco Polo?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at The Marco Polo?

No, only service animals are allowed.

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 322 out of 628 reviews
Rating 8 - Good. 194 out of 628 reviews
Rating 6 - Okay. 76 out of 628 reviews
Rating 4 - Poor. 18 out of 628 reviews
Rating 2 - Terrible. 18 out of 628 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpfull staff. Very clean room. On main road but quiet.
Stayed 1 night in Feb 2025

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff made us feel welcome and nothing was to hard to organise
Stayed 4 nights in Jan 2025

10/10 Excellent

donna

Travelled with family
Liked: Amenities
Very friendly staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Penny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by Bernie, such a friendly and welcoming face which was so refreshing. The room was very well equipped and comfortable. We'll be back again !
Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were fresh and clean, with a modern appearance. I really appreciated the extra bathroom counter space. Bev in the office (sorry if I got it wrong) was exceptional in her welcoming and customer service. We loved this hotel and will stay here again. Personal experience downfalls: - internet was glitchy so I ended up hot spotting with my own data so my son could watch a movie. - Difficulty manoeuvring out of my parking space as a large work van parked opposite my room car park. - Ordered a take away pasta dish from onsite Italian restaurant $29, serving size less than a handful. Followed up with request to top up or refund. Refund provided.
Stayed 1 night in Jan 2025

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, easy check-in. Clean and very comfortable room. Great bathroom. No noise from main road, although very early, noisy, departures by other guests were unwelcome. Would stay again.
Stayed 1 night in Jan 2025

8/10 Good

Rhonda

Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
1 night only
The room was great. The bathroom is dangerous with a bath/shower that is hard to get in and out of without slipping. The bathroom is also like a sauna due to no coverings on the windows which is a easy fix.
Stayed 1 night in Dec 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024

10/10 Excellent

Richard Lachlan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are modern and clean, the staff are awesome, very helpful, friendly and polite. I will certainly be staying there again,thank you.
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Stayed 1 night in Dec 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 1 night in Dec 2024

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bernie and Michael the staff there were amazing, super friendly and helpful. Highly recommended from our family. Will stay there a gain on our way back from Townsville
Stayed 1 night in Dec 2024

8/10 Good

Mieka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally stay at the Oaks or Mantra but i will be back to the Marco Polo it was very roomy and felt homely. It was queit with easy parking and value for money
Stayed 1 night in Dec 2024

6/10 Okay

Trent

Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room with a great bed and pillows. Very friendly made me feel welcome and safe
Stayed 3 nights in Dec 2024

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful
Stayed 1 night in Dec 2024

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Not guaranteed a car park in front of your room. The pillow was very flat and the shower floor was slippery. A/C was set on a temp that I’d prefer to be cooler.
Stayed 1 night in Dec 2024

10/10 Excellent

Torrens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable
Comfortable room that has been recently updated. Friendly check in. One night stay as travelling through and would return again
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend. affordable clean spacious
I very much enjoyed my stay at Marco Polo hotel. I will be staying again on my frequent visits to Mackay. Theste checkin was easy, room was clean, spa tub jets only half worked but bathroom was biggest I've ever seen in a hotel. Overall I recommend staying here without question.
Stayed 4 nights in Dec 2024

10/10 Excellent

pavan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say amazing especially the host was so so kind to us we are very grateful… amazing place and we would come back in a heartbeat
Stayed 3 nights in Dec 2024

8/10 Good

Kellie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for its purpose
Stayed 1 night in Dec 2024

4/10 Poor

Charlene

Stayed 1 night in Nov 2024

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet - comfortable - Clean
Stayed 1 night in Dec 2024