Our first night in Scotland was spent in the quaint little town of Annan. Gorgeous old village that almost felt haunted. Upon arrival, we were immediately impressed by the home's condition. It was absolutely gorgeous. Well-maintained and beautiful decor caught our eye at every turn. The room had a modern vibe and everything was very organized. They even allowed you to put in specific breakfast order specifications--a nice touch. But, I have to say that 2 minutes after walking in the door, we were immediately accused of not listing all 5 members of our family on the reservation (which we had done). In other words, their concern was that we hadn't paid enough. I showed proof of the correct reservation and it was later revealed that they were wrong and had confused us with another future guest. But, I have to make note that it is not good customer service to welcome a family with this. Later, we did have a late night allergic reaction issue with the all feather linens (which should also be specified on your listing). They did come up and help to resolve this situation which was greatly appreciated. Lastly, and probably the biggest issue was the absolutely terrible shower. It is the tiniest enclosed shower in existence followed by no water pressure and zero hot water. There is a sign up stating that they are working on resolving this issue, but that doesn't help current guests. I loved the home and the breakfast food and service was superb! A few tweaks could make this top notch.