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Grand Hyatt Atlanta in Buckhead

4.5 star property
Luxury hotel with 2 restaurants and free local area shuttle

Photo gallery for Grand Hyatt Atlanta in Buckhead

Exterior
Seasonal outdoor pool
Premium bedding, down duvets, pillow-top beds, in-room safe
2 restaurants, breakfast served
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Spa
The current price is AU$411
includes taxes & fees
11 Apr - 12 Apr

Explore the area

Map
3300 Peachtree Road NE, Atlanta, GA, 30305
  • Lenox Square
    ‪12 min walk‬
  • LEGOLAND® Discovery Center
    ‪14 min walk‬
  • Buckhead Theatre
    ‪15 min walk‬
  • Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)
    ‪36 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Premium bedding
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
  • Mountain view
  • 115 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (High Floor)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (High Floor)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Pure)

Room (Pure)

Room (Pure)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Suite

Grand Suite

Grand Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Atlanta

A luxury stay in Atlanta awaits you at Grand Hyatt Atlanta in Buckhead. Within just a 15-minute stroll, you'll find Lenox Square and LEGOLAND® Discovery Center. Highlights at this eco-friendly hotel include 2 restaurants, a free area shuttle and a 24-hour gym. .The restaurant, Cassis, is open for breakfast and lunch. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, sauna and seasonal outdoor swimming pool. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an area shuttle. .Sights within a 20-minute walk of this 4.5-property class Buckhead hotel include Phipps Plaza and Buckhead Theatre.

What's nearby

  • Lenox Square - 12 min walk - 1.1 km
  • LEGOLAND® Discovery Center - 14 min walk - 1.3 km
  • Phipps Plaza - 15 min walk - 1.3 km
  • Buckhead Theatre - 15 min walk - 1.3 km
  • Atlanta History Center - 2 min drive - 1.8 km

Getting around

  • Buckhead Station - 5 min walk
  • Atlanta Peachtree Station - 8 min drive
  • Hartsfield-Jackson Atlanta International Airport (ATL) - 36 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Caribou Coffee - ‬2 min walk
  • ‪Industry Tavern - ‬2 min walk
  • ‪Maggiano's - ‬6 min walk
  • ‪Fogo de Chao - ‬7 min walk

About this property

Grand Hyatt Atlanta in Buckhead

Luxury hotel with 2 restaurants and free local area shuttle
Grand Hyatt Atlanta in Buckhead offers its guests a seasonal outdoor pool, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Spa services, a terrace, and multilingual staff are also featured at the luxury Grand Hyatt Atlanta in Buckhead. A free area shuttle within 2 mi is available. For a fee, parking is available.

This 4.5-star Atlanta hotel is smoke free.

  • 1 building
  • 439 guestrooms or units
  • 25 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1990
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Bar by the pool
Grand Hyatt Atlanta in Buckhead offers 439 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. Flat-screen televisions come with premium satellite channels, video game consoles and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 2 mi
  • Area shuttle
  • Parking on site (USD 41 per night; includes in/out privileges)
  • Valet parking on site (USD 55 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to 11:30 AM on weekends; USD 15 to 40 for adults and USD 15 to 40 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cassis
  • Onyx at the Grand

Things to do

  • 24-hour gym
  • Bicycle storage
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free cot
  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (76 centimetre high)
  • Hardwood flooring in room
  • Lift (114 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • IPod dock
  • Pay films
  • Video game console

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay (maximum USD 200.00 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 40 for adults and USD 15 to 40 for children
  • Self-parking fee: USD 41 per night (in/out privileges)
  • Valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay (maximum USD200.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt Atlanta Buckhead
Hyatt Hotel Atlanta Grand Buckhead
Grand Hyatt Atlanta In Buckhead Hotel Atlanta
Grand Hyatt Buckhead
Hyatt Atlanta In Buckhead
Grand Hyatt Atlanta Buckhead Hotel

Frequently asked questions

What is the cancellation policy at Grand Hyatt Atlanta in Buckhead?

Grand Hyatt Atlanta in Buckhead offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Atlanta in Buckhead?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Atlanta in Buckhead on 11 Apr 2025 start from AU$410.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Atlanta in Buckhead?

Yep, Grand Hyatt Atlanta in Buckhead has a self car park with in/out privileges for USD 41 per night.

Is there a spa on site at Grand Hyatt Atlanta in Buckhead?

There's no onsite spa, but this property does offer services like massages.

Does Grand Hyatt Atlanta in Buckhead have a pool?

Grand Hyatt Atlanta in Buckhead has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM (Seasonal outdoor pool open from April to October).

What makes Grand Hyatt Atlanta in Buckhead a romantic place to stay?

A champagne service and romance packages, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Grand Hyatt Atlanta in Buckhead.

Is Grand Hyatt Atlanta in Buckhead family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Grand Hyatt Atlanta in Buckhead is a hit with families.

Does Grand Hyatt Atlanta in Buckhead serve breakfast?

You bet, full breakfast is offered on weekdays from 6:30 AM to 11:00 AM and weekends from 6:30 AM to 11:30 AM.

Is there a free airport shuttle available at Grand Hyatt Atlanta in Buckhead?

No, Grand Hyatt Atlanta in Buckhead does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Hyatt Atlanta in Buckhead?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hyatt Atlanta in Buckhead?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Hyatt Atlanta in Buckhead?

Dogs are welcome at Grand Hyatt Atlanta in Buckhead, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 22 kg per pet.

Grand Hyatt Atlanta in Buckhead Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 707 out of 1004 reviews
Rating 8 - Good. 158 out of 1004 reviews
Rating 6 - Okay. 68 out of 1004 reviews
Rating 4 - Poor. 33 out of 1004 reviews
Rating 2 - Terrible. 38 out of 1004 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

John C.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in Buckhead, very close to Lenox mall. The breakfast potatoes are great!
Stayed 2 nights in Dec 2024

4/10 Poor

Ricardo

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Cacky

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I stay at the Grand Hyatt..it is such a wonderful experience! Thank you again for the pleasant stay and the bottle of Prosecco!
Stayed 2 nights in Dec 2024

8/10 Good

Angeliqua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the amazing customers service from the staff at the front desk, from checking in, passing by and check out they were attentive and always spoke. Location is perfect for shopping and dining. Rooms are upgraded and stylish. Very clean and modern. The self parking is a little pricey but it is very close and convenient. I enjoyed the car service that provided to and from driving within 2 mile radius. Its part of your rate, nice touch. I will be back
Stayed 1 night in Dec 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, and location everything was great
Stayed 2 nights in Dec 2024

10/10 Excellent

Leann

Liked: Cleanliness, property conditions & facilities

8/10 Good

Colin

Stayed 1 night in Dec 2024

10/10 Excellent

Kierrah

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Really enjoyed the car service.
Stayed 1 night in Dec 2024

6/10 Okay

Shelley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location but property is a bit dated
Great location in Buckhead but a bit dated. The property was undergoing renovation while we were there so not all amenities were available. A coffee shop or market that is open for more than a few hours each morning would be helpful. It would also be nice to have a bathrobe in the room. On the plus side, within walking distance of the malls, lots of restaurants, etc. Service was excellent when we did choose to dine in the restaurant.
Stayed 4 nights in Dec 2024

10/10 Excellent

Youhei, Kotoku shinonome

Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel Stay
Gorgeous hotel -- they're undergoing renovations in the lobby but the rooms themselves are very nice/updated and the hotel is situated in a great bustling area in Atlanta close to both retail, restaurants, grocery, and the the main interstate artery through the city. The location can't be better if traveling or even for a staycation. The staff us ultra friendly and accommodating as well.
Stayed 2 nights in Dec 2024

10/10 Excellent

Santos

Stayed 2 nights in Nov 2024

10/10 Excellent

Amber Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Donielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Tondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone there was very friendly. The room was great as well. Very convenient to the Atlanta area as well. We will definitely stay there again
Stayed 1 night in Dec 2024

10/10 Excellent

Rami

Travelled with family
Came in late for an overnight stay for son/daughter-in-law’s baby shower. Room and hotel in general were beautiful and room very comfortable. Check out time at 10 am seemed too early though. We had breakfast at the restaurant and could not operate elevator to return tomour room as key deactivated promptly at 10. Barely enough time to eat breakfast and get our things packed. In general a beautiful hotel though with high-end finishes in elevators and bathrooms.
Stayed 1 night in Dec 2024

8/10 Good

Donald

Stayed 1 night in Dec 2024

10/10 Excellent

Robert, Fort Mill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Mark

Disliked: Staff & service, amenities
I never went to the property. I had a personal family emergency which intervened. Obviously family comes first. I canceled my stay online with Expedia one day before check in. I was charged for the full weekend stay when I never even checked in. Ok I get a so sad too bad policy, but after I canceled I continued to get emails from both Expedia and Grand Hyatt telling to prepare for my trip. I found this rather, shall I say annoying. After several of these I finally called Grand Hyatt and after several attempts and transfers got a human who canceled the reservation on their end. Despite being canceled online with Expedia and directly at the hotel I continued to receive emails from both including this rate your stay one. If I cancel a stay there is a good reason. Please to not continue to inundate me with robo-messages. Clearly the computers systems within Expedia and between Expedia and the Grand Hyatt do not talk to each other. As it relates to a refund for the non-stay Expedia in emails pointed the finger at Grand Hyatt and Grand Hyatt pointed the the finger at Expedia for “refusing to approve” a refund. Ok keep my money, I can afford it, but I have a choice in travel services and hotels. Neither will include Expedia or Hyatt Hotels in the future. I will also discourage others from the same as much as I can. As far as this experience goes it suggests to me that neither of these companies could find their collective backsides using both annoying hands.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I come again. I might very well choose this hot
The customer service was great. The hotel had a nice car driver.
Stayed 1 night in Dec 2024

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely come back! Room was very comfortable, clean, and modern! Smart TV with casting capabilities, USN-C charging ports on nightstands with multiple standard plug-in as well. Excellent lighting/ambiance and a very comfortable bed. The only downside to this property is parking. In addition, there are renovations going on but it does not impede Check-in or appearance. Great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Nov 2024

10/10 Excellent

Tut

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view of the city.
Stayed 1 night in Dec 2024