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Homewood Suites by Hilton Atlanta-Galleria/Cumberland

3.0 star property
Hotel with free breakfast, near Truist Park
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Homewood Suites by Hilton Atlanta-Galleria/Cumberland

Terrace/patio
Point of interest
1 bedroom, in-room safe, desk, laptop workspace
Sport court
Point of interest

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast included
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • Kitchen
    Kitchen

Explore the area

Map
3200 Cobb Pkwy, Atlanta, GA, 30339
  • Cobb Energy Performing Arts Centre
    7 min walk
  • Cumberland Mall
    10 min walk
  • Cobb Galleria Centre
    13 min walk
  • Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)
    30 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

32-inch LCD TV with cable channels, TV, DVD player

Suite, 1 King Bed, Non Smoking, Fireplace

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

32-inch LCD TV with cable channels, TV, DVD player

Suite, 1 Bedroom

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking (Master)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Non Smoking (Master)

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 45 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

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About the area

Atlanta

At Homewood Suites by Hilton Atlanta-Galleria/Cumberland, you'll be 1.9 km (1.2 mi) from Truist Park and 16 km (10 mi) from Fox Theatre. Highlights at this hotel include a restaurant, a complimentary breakfast and in-room kitchens. .Enjoy the 24-hour gym, seasonal outdoor swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a free manager's reception and a 24-hour business centre. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 15-minute drive of this Cumberland hotel include World of Coca-Cola and Centennial Olympic Park.

What's nearby

  • Cumberland Mall - 10 min walk
  • Cobb Galleria Centre - 13 min walk
  • The Battery Atlanta - 20 min walk
  • Coca-Cola Roxy Theater - 2 min drive
  • Truist Park - 3 min drive

Getting around

  • Atlanta Peachtree Station - 11 min drive
  • Buckhead Station - 17 min drive
  • Hartsfield-Jackson Atlanta International Airport (ATL) - 32 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬11 min walk
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Maggiano's - ‬10 min walk
  • ‪Taco Mac - ‬5 min walk
  • ‪Grits and Eggs Breakfast Kitchen - ‬5 min walk

About this property

Homewood Suites by Hilton Atlanta-Galleria/Cumberland

Hotel with free breakfast, near Truist Park
Homewood Suites by Hilton Atlanta-Galleria/Cumberland offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. The business-friendly Homewood Suites by Hilton Atlanta-Galleria/Cumberland also features barbecue grills, coffee/tea in common area, and concierge services. Parking is available for a fee.

This Atlanta hotel is smoke free.

  • 124 guestrooms or units
  • 3 levels
  • 5 buildings
  • Built in 1989
  • To-go breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Food/drink service (free)
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Dining venue
Homewood Suites by Hilton Atlanta-Galleria/Cumberland offers 124 accommodations with MP3 docking stations and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

This Atlanta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 10 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Family friendly

  • DVD player
  • Fenced pool
  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Pool gate
  • Seasonal outdoor pool
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Built in 1989
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 45 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per day
  • Breakage deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10.00 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Atlanta-Galleria/Cumberland
Homewood Suites Hilton Atlanta-Galleria/Cumberland
Homewood Suites Hilton Hotel Atlanta-Galleria/Cumberland
Homewood Suites Hilton Atlanta-Galleria/Cumberland Hotel Atlanta
Homewood Suites Hilton Atlanta-Galleria/Cumberland Hotel
Homewood Suites Hilton Atlanta-Galleria/Cumberland Atlanta
Homewood Suites Hilton Atlanta-Galleria/Cumberland
Homewood Suites by Hilton Atlanta-Galleria/Cumberland Atlanta
Homewood Suites by Hilton Atlanta Galleria/Cumberland
Homewood Suites Hilton Atlanta-Galleria/Cumberland Hotel Atlanta
Homewood Suites Hilton Atlanta-Galleria/Cumberland Hotel
Hotel Homewood Suites by Hilton Atlanta-Galleria/Cumberland

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Atlanta-Galleria/Cumberland?

Homewood Suites by Hilton Atlanta-Galleria/Cumberland offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Atlanta-Galleria/Cumberland?

As of 17 Nov 2024, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Atlanta-Galleria/Cumberland on 24 Nov 2024 start from AU$190.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Atlanta-Galleria/Cumberland?

Yep, Homewood Suites by Hilton Atlanta-Galleria/Cumberland has a self car park with in/out privileges for USD 10.00 per day.

Does Homewood Suites by Hilton Atlanta-Galleria/Cumberland have a pool?

Homewood Suites by Hilton Atlanta-Galleria/Cumberland has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from May to October.

Is Homewood Suites by Hilton Atlanta-Galleria/Cumberland family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Homewood Suites by Hilton Atlanta-Galleria/Cumberland is a hit with families.

Does Homewood Suites by Hilton Atlanta-Galleria/Cumberland serve breakfast?

Yeah, complimentary on-the-go brekkie is on offer on weekdays between 6:00 AM and 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Homewood Suites by Hilton Atlanta-Galleria/Cumberland?

No, Homewood Suites by Hilton Atlanta-Galleria/Cumberland does not offer an airport shuttle service.

Is there a bar or restaurant at Homewood Suites by Hilton Atlanta-Galleria/Cumberland?

Yep, you can grab a meal at Homewood Suites by Hilton Atlanta-Galleria/Cumberland's onsite restaurant.

What time are check-in & check-out at Homewood Suites by Hilton Atlanta-Galleria/Cumberland?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Homewood Suites by Hilton Atlanta-Galleria/Cumberland?

Cats and dogs are welcome at Homewood Suites by Hilton Atlanta-Galleria/Cumberland, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Homewood Suites by Hilton Atlanta-Galleria/Cumberland Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 455 out of 954 reviews" "
Rating 8 - Good. 228 out of 954 reviews" "
Rating 6 - Okay. 116 out of 954 reviews" "
Rating 4 - Poor. 74 out of 954 reviews" "
Rating 2 - Terrible. 81 out of 954 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay close to chris Park close to the mall close to lots of bars. Great staff nice swimming pool basketball court places to cook your food on the grill.
Stayed 1 night in Aug 2024

10/10 Excellent

katrina

Stayed 1 night in Aug 2024

6/10 Okay

Jeffrey

Stayed 1 night in Jul 2024

6/10 Okay

Ernest, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Christy

Stayed 2 nights in Jul 2024

10/10 Excellent

lanchez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in May 2024

10/10 Excellent

David

Stayed 2 nights in Jul 2024

4/10 Poor

Shannon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Edith

Travelled with partner
Liked: Cleanliness, staff & service
We had trouble with our door keys quite a bit, which was frustrating. Room was cold and not way to adjust and smelled a bit moldy.
Stayed 2 nights in Jul 2024

2/10 Terrible

Rodolfo

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Worst experience ever! Dirty inside and outside off the room and inside the room smells really bad and bed was not made well. We wanted to change rooms but they didn’t have any available. So we decided to leave the hotel. And find another hotel.
Stayed 1 night in Jun 2024

6/10 Okay

Christian

Stayed 1 night in Jun 2024

2/10 Terrible

Cris

Disliked: Property conditions & facilities
After checking in, our key would not open our room door. While the staff was quick to respond, they were unable to fix the door, although we were able to get into the room. Then after being in the room for just a few minutes, we quickly realized the air conditioner was not working at all. Additionally, everything seemed stained or dirty, and the room reeked of carpet deodorizer. We checked out, requested a refund, and booked a room down the street at a hotel that was clean and air conditioned.
Stayed 1 night in Jun 2024

8/10 Good

Eugene

Stayed 2 nights in Jun 2024

6/10 Okay

Mau

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had to go back several times to the front desk because our room key cards wouldn't work properly. We thought the front desk clerk fixed it the first time. But no....one card worked and the second one didnt. Went back again. Its a hassle to take time to get something fixed that's not in your control. Also, the " world class fitness center " wasnt. I'm dumbfounded how most of these places dont have decent gym equipment.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and comfy. It had wear and tear to it but otherwise it was clean
Stayed 2 nights in Jun 2024

4/10 Poor

Amber

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very friendly. The lobby was nice. The breakfast was delicious. The rooms were dingy and outdated. The couch was sagging and dirty. The carpet felt dirty when walking on it. Overall, for the price we paid, I would not stay here again.
Stayed 1 night in May 2024

2/10 Terrible

Toni

Stayed 1 night in May 2024

2/10 Terrible

Amanda

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I am warning you
I rely heavily on reviews when booking trips, so I am obligated to say: DO NOT BOOK THIS HOTEL. 1) the hotel is in terrible condition. Very run down and the rooms are not clean at all. When we arrived, the toilet in the room did not flush properly so I called the front desk and they told me no one was available to fix it so they had to move us to a new room (which was equally bad by the way). While I appreciate them trying to solve the problem, my husband and I had JUST moved a ton of baby stuff from our car to the room so it was very inconvenient with a sleepy infant. 2) there were groups of teenagers in the parking lot smoking weed and drinking. 3) am obviously intoxicated individual was wandering the parking lot arguing with the air. We did not trust the property enough to eat the breakfast since everything was so disgusting. I reiterate: DO NOT BOOK THIS HOTEL. These issues are not one offs. You have been warned.
Stayed 1 night in May 2024

6/10 Okay

Ann

Travelled with family
We had not stayed at this property since 2020. It has certainly gone downhill since out last stay. Overall the buildings and rooms have become very "tired" and "well used". Places where touch-up paint had been applied in the stairwell and the room were very poorly done. There was no lighting in the stairwell of our building which made it difficult to use the stairs to the 2nd floor without our cell phone flashlight. The A/C in the suite worked well but it is loud. Although the bathroom and beds were clean and the kitchen appeared so also (didn't use kitchen), the chocolate brown carpet left me wondering how much dirt could likely be buried in it. The A/C return vents (2) were coated in a sticky dirt/dust. There is no exhaust fan in the bathroom. Towels were adequate. Housekeeping is every-other day. We did not use the pool but the front desk was happy to announce it was now open and several people were using it. We only ate breakfast 1 morning as we found it was less than adequate so we were forced to find breakfast elsewhere. The location is very convenient to many places and easy to access off the interstate. It is quiet at night as it is located in an office park area. Overall, we will not stay there again as there are many other hotel options in the area. Too bad Hilton has let this property get so run down.
Stayed 2 nights in May 2024

2/10 Terrible

Charles

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
This was the worst managed Hilton property that we’ve ever stayed. They did not have any maintenance or housekeeping available at night our toilet overflowed and they had no cleanup available or personnel to help with the toilet. It was terrible plus they did not have clean towels
Stayed 3 nights in May 2024

2/10 Terrible

Tracy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed in this Hilton property.
Very disappointed with this Hilton property. I changed rooms twice. The first room was not clean. The second room was not cooling properly. I stayed in the third room the but still was not pleased at all. Water dripping from the pipe under the bathroom sink coming onto the floor. A drawer that would never stay closed and a crack on the cooktop in the kitchen. An iron, but no ironing board. VERY outdated and says it's a 4-star hotel. I asked the manager to comp my room for one night after moving from room to room. She stated she would not because they rectified getting me into another room. Yes, another room that was horrible. She offered me 5000 points as a Hilton Honors member. I didn't want points, I really deserve a refund. I will NEVER stay at this 2 star property again. The manger needs more training in customer service. Only one person at the front desk (Mercedes did her best) with several guests trying to check in....and the manager is in the back.
Stayed 2 nights in May 2024

4/10 Poor

Hailie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not good
I booked a suite for 6 for one night, following a baseball game. When we returned to the room to set up the pull out coach, there were no pillows or blankets for the bed, so 2 of the guests. We called three times to get an answer and immediate hang up. Then walked down to the lobby to find the worker cleaning and with an attitude asking what we needed and questioning us when we said it wasn’t in the room. Then when he gave us the bedding, he only had one soft blanket and one pillow available. We are lucky we had an extra pillow in our car for our friend because the hotel couldn’t provide it. We also had problems with the room cooing down. The room temp was 74° but we set it at 68° and it kept getting hotter! The hotel is clean and a great location, but the bedding and temp situation really ruined it for us. End of the day, a hotel is where you should sleep. If you can’t sleep well then what is even the point of a hotel?
Stayed 1 night in May 2024

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely renting from this place again. Best breakfast I’ve ever gotten from a hotel
Stayed 2 nights in Mar 2024

6/10 Okay

Suzanne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible service
While the suite was great, the service was terrible. Check in time is listed at 4pm.I got there was 5:15. My room was finally ready just a few minutes before 7pm. To make up for my hour and a half waiting in the reception area I was offered sodas for my daughter and I. The next day we wanted to use the listed shuttle service to go to the Cobb Galleria Center, it took 45 minutes to get a ride and the outside door handle feel off in the driver's hand, he had to go around, climb in the driver's door and open the passenger door from the inside. We called to get a ride back that afternoon and we're told it would be 45 minutes, not a problem. At the appointed time we went outside to wait and I called to make sure we hadn't been forgotten. We were told that the driver was bringing others down to the ball field in a few minutes and would then pick us up. A half hour later I called to see if there was a problem. I was told he was loading up now to go to the ball field. Another half hour passes and I call back to be told he was currently unloading at the ball field. Another half hour and the excuse was that the driver had locked the keys in the van and was waiting for a locksmith. We walked back, which we would have done two hours before if they would have just admitted they weren't going to pick us up. The facilities were awesome, but I won't be back because of lack of service which the manager seriously doesn't care about.
Stayed 2 nights in Apr 2024