10/10 Excellent
Troy
12 July 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrival at Heritance - This is a very positive experience. You are welcomed with refreshments, a friendly smile and seamlessly checked in. The staff are lovely and will do everything.
It is an old building which has been modernised with wide open corridors and spacious rooms which are clean. The bathroom is good quality and clean. We were so pleased that the shower had a hose in addition to fixed shower head.
Pool - two pools both very clean with heaps of space to lounge
You don’t need to leave the pool, staff cater for you with food and drink requests are well priced.
Beach - the beach is sandy but we did not not swim because our travel is in the monsoon season and sea is rough. We didn’t feel we were missing much because the pool area was so good.
Food - there’s a reasonably priced cafe with lots of options. They will actually make what ever you need work and are very flexible. There’s a pool bar and the Buffet is brilliant. With the exception of one night we ate at the buffet every evening. We were very impressed by it. There is lots of cultural options. We had gluten free requirements and this was easily accommodated.
Staff - The staff are standouts. They are clearly well trained and their professionalism is indicative of good culture and leadership within the Resort. I can’t speak highly enough. Our late checkout was accommodated even though they were extremely busy.
Troy
Stayed 6 nights in Jul 2024