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Embassy Suites by Hilton Austin Downtown South Congress

3.5 star property
Hotel with free breakfast, steps from South Congress Avenue
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton Austin Downtown South Congress

Business centre
Lobby
Terrace/patio
Lobby lounge
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
The price is AU$252
includes taxes & fees
22 Dec - 23 Dec

Explore the area

Map
300 S Congress Ave, Austin, TX, 78704
  • South Congress Avenue
    1 min walk
  • Lady Bird Lake
    5 min walk
  • Palmer Events Center
    11 min walk
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    17 min drive

Room options

View all photos for Premium Suite, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Premium Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

TV, pay films

Suite, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Non Smoking, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Premium Suite, 2 Bedrooms, Non Smoking, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 100 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Premium Suite, 2 Bedrooms, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Premium Suite, 2 Bedrooms, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

TV, pay films

Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (1 King, 1 Double, Sofa Sleeper)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (1 King, 1 Double, Sofa Sleeper)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Premium bedding
Sofa bed - queen
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Peloton Bike)

Suite, 1 King Bed (Peloton Bike)

Suite, 1 King Bed (Peloton Bike)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

Premium bedding, pillow-top beds, in-room safe, desk

Premium Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed, City View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, City View

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 30 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Premium Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Premium Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Queen Beds, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (2 Queen, 1 Double, Sofa Sleeper)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (2 Queen, 1 Double, Sofa Sleeper)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 52 sq m
  • Sleeps 7
  • 2 Queen Beds and 1 Double Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

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for 1 night
includes taxes & fees
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About the area

Austin

Embassy Suites by Hilton Austin Downtown South Congress places you in the centre of Austin, within a short 5-minute stroll of South Congress Avenue and Lady Bird Lake. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .SoCo Bar and Bites is open for dinner. At the hotel's own lounge bar, you can stop for a drink. 2330 square feet (216 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include a 24-hour gym, a free manager's reception and Wi-Fi in public areas. There's also the convenience of self parking. .Places within a 15-minute walk of this 3.5-property class Downtown Austin hotel include Palmer Events Center and Austin Convention Center.

What's nearby

  • South Congress Avenue - 1 min walk - 0.0 km
  • Austin Convention Center - 13 min walk - 1.1 km
  • Zilker Park - 3 min drive - 2.8 km
  • University of Texas at Austin - 5 min drive - 3.9 km
  • Texas State Capitol - 5 min drive - 2.8 km

Getting around

  • Austin Station - 8 min drive
  • Downtown Station - 16 min walk
  • Austin-Bergstrom International Airport (AUS) - 17 min drive

Restaurants

  • ‪Whataburger - ‬6 min walk
  • ‪Sandy's Hamburgers - ‬7 min walk
  • ‪Fareground - ‬9 min walk
  • ‪Ego's Lounge - ‬4 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Embassy Suites by Hilton Austin Downtown South Congress

Hotel with free breakfast, steps from South Congress Avenue
Embassy Suites by Hilton Austin Downtown South Congress offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 2330 square feet (216 square metres) and includes conference space. The business-friendly Embassy Suites by Hilton Austin Downtown South Congress also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This 3.5-star Austin hotel is smoke free.

  • 1 building
  • 262 guestrooms or units
  • 9 levels
  • 2330 sq ft of conference space
  • 216 sq. m of conference space
  • Built in 1985
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Austin Downtown South Congress offers 262 accommodations with laptop-compatible safes and a safe. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Austin hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 48 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • SoCo Bar and Bites

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,330 square feet of conference space
  • 24-hour business centre
  • 5 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Covered self-parking fee: USD 48 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Austin-Downtown/Town Lake
Embassy Suites Hotel Austin-Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Hotel
Embassy Suites Austin-Downtown/Town Hotel
Embassy Suites Austin-Downtown/Town Hotel
Hotel Embassy Suites Austin-Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Hotel
Hotel Embassy Suites Austin-Downtown/Town Lake Austin
Austin Embassy Suites Austin-Downtown/Town Lake Hotel
Embassy Suites Austin Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Austin
Embassy Suites Austin Town
Embassy Suites Hilton Austin Downtown South Congress
Embassy Suites by Hilton Austin Downtown South Congress Hotel
Embassy Suites Hilton Austin Downtown South Congress Hotel
Embassy Suites by Hilton Austin Downtown South Congress Austin
Hotel Embassy Suites by Hilton Austin Downtown South Congress
Embassy Suites by Hilton Austin Downtown South Congress Austin
Embassy Suites Hilton Hotel
Embassy Suites Hilton
Embassy Suites Austin Downtown/Town Lake

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Austin Downtown South Congress?

Embassy Suites by Hilton Austin Downtown South Congress offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Austin Downtown South Congress?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Austin Downtown South Congress on 22 Dec 2024 start from AU$251.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Austin Downtown South Congress?

Yep, Embassy Suites by Hilton Austin Downtown South Congress has a covered self car park with in/out privileges for USD 48 per night.

Does Embassy Suites by Hilton Austin Downtown South Congress have a pool?

Embassy Suites by Hilton Austin Downtown South Congress has an indoor pool. The pool is open 6:00 AM to 11:00 PM.

What makes Embassy Suites by Hilton Austin Downtown South Congress a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Austin Downtown South Congress.

Is Embassy Suites by Hilton Austin Downtown South Congress family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Austin Downtown South Congress is a hit with families.

Does Embassy Suites by Hilton Austin Downtown South Congress serve breakfast?

Yep, guests give top marks to the free cooked-to-order brekkie here! Available weekdays between 6:00 AM and 9:00 AM and on weekends from 7:30 AM to 10:30 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Austin Downtown South Congress?

No, Embassy Suites by Hilton Austin Downtown South Congress does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Austin Downtown South Congress?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Austin Downtown South Congress?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Austin Downtown South Congress Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 469 out of 1004 reviews" "
Rating 8 - Good. 233 out of 1004 reviews" "
Rating 6 - Okay. 156 out of 1004 reviews" "
Rating 4 - Poor. 70 out of 1004 reviews" "
Rating 2 - Terrible. 76 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Gabriela

Travelled with family
Liked: Staff & service, amenities
The pillows were absolutely horrible, there were 2 dead crickets in the sofa bed, we had to call the service desk to bring us bedding for the sofa bed because there was none in the room and although our reservation was for 3 people, there were only 2 towels in the bathroom.
Stayed 3 nights in Aug 2024

8/10 Good

taressa

Liked: Cleanliness, staff & service, property conditions & facilities
No soap/shampoo or conditioner in the bathroom
Stayed 1 night in Aug 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Smelled dank, but the room was large, had a delicious free breakfast buffet and nice folks. But would not allow me to check in early and the room was kind of dirty. Crumbs on the bed and sugar spilled all over the counter. Needed a really good scrub and didn't feel clean.
Stayed 2 nights in Aug 2024

6/10 Okay

julia, hattiesburg

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The area especially around the parking garage was a little sketchy. Two elevators in the garage were broken and I was forced to crutch down graffiti filled urine smelling stairs on a broken ankle. My husband left pants and a shirt in the closet and after 5 calls housekeeping denied finding them. There were also large holes in the wall by the elevator on our floor.
Stayed 2 nights in Aug 2024

8/10 Good

Crystal, Freeport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very hot
Stayed 1 night in Aug 2024

6/10 Okay

Wasif

Disliked: Cleanliness, staff & service, property conditions & facilities
Run down property...needs renovation. Poor service
Stayed 2 nights in Aug 2024

8/10 Good

KRISTIN

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

KRISTIN

Travelled with family
Liked: Staff & service, amenities
The location of the property is excellent - central to downtown Austin and Congress Ave shopping/restaurants. The staff was very nice. My only complaint was there was no housekeeping during our entire 4 night stay. After I inquired (day 3) I was told they were short-staffed and I had to request housekeeping. I would not have been concerned if I was told this up front. That being said, they did take our trash when I asked.
Stayed 4 nights in Aug 2024

6/10 Okay

Maria

Liked: Staff & service
Disliked: Property conditions & facilities
Looks old they charge to much for parking but they don't tell you when you are booking the reservation you find out when you get there.
Stayed 2 nights in Aug 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
Love staying at Embassy Suites but on this particular stay: 1. Elevator in Car Garage not working and valet not available - it IS a valid factor because of health issues. 2. Pull-out bed is a joke; if it is promoted in rooms as extra bed it should at least be somewhat comfortable and there was no extra bedding for it. We requested bedding and took a while to get it. It was so uncomfortable, we opted to keep it as couch and sleep in it like that. 3. While trying to fix sofa bed it was inevitable to notice tears in couch fabric and the floor underneath couch was dirty; popcorn, towel... While I will continue to stay at Embassy Suites I was disappointed in general this time.
Stayed 1 night in Aug 2024

8/10 Good

Cecilia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place! Seems understaffed as far as maintenance. I'd go back for sure!
Stayed 1 night in Jul 2024

10/10 Excellent

Sandy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary Breakfast had terrific tasty options and great quality; the lovely wait-staff was so pleasant and friendly! Great job. Only dislike was the advertised "on-site restaurant". That is not the case. My writing partner and I held our annual plotting retreat here and wrote till wee hours of the night; basically never left the hotel until we had to get food. Had to walk in 103 heat to the Hyatt Regency for lunch and had no dinner or late night options for food as 2 ladies would not be walking in downtown Austin after dark. Room Service is closed from 11:00-4:00 and not certain of the limited time after that as we just brought back our lunch extras to reheat in the microwave. So big bummer on that. Yea for the fabulous bartender as she made an extra effort to provide us large size soft drinks and juice that we were able to purchase! Much appreciated :)
Stayed 3 nights in Aug 2024

6/10 Okay

Hawni

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great customer service
The customer service of the hotel is amazing, however the cleanliness is nonexistent in the rooms. Breakfast is perfection! I accidentally booked our rooms for the wrong night, didn’t realize until we were in town. The hotel refunded us and booked us the same type of room for that evening at the same price we originally booked our stay. As parking is not connected to the hotel my husband dropped me and the kids off at the hotel and went to park. When I got to our room the stench was horrible. It smelled like a bar. The couch was full of stains and when we pulled out the couch bed it also had stains and a the smell from the bed (fishy?) joined in with the smoke and beer scents. I immediately called my husband and said we could not stay in that room. He talked with the front desk and we were put into another (much better) room at no additional cost. We have a 17 year old and a 12 year old so I commend them especially for getting us into a room that accommodates 3 beds. The common areas are clean. Breakfast was great.
Stayed 1 night in Aug 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Kay

The managers cocktail hour was fun & the service throughout our stay was top notch!
Stayed 3 nights in Jul 2024

2/10 Terrible

Trisha

Stayed 2 nights in Aug 2024

4/10 Poor

Brian Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No room service or towels for 3 days even after requested. I was even walked in on naked the 1st day there. The front desk staff were very nice...Housekeeping terrible.
Stayed 4 nights in Jul 2024

10/10 Excellent

Byron C

Stayed 3 nights in Jul 2024

6/10 Okay

Eugenio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the staff was great. However, they do not offer free WiFi and they charge a lot for parking.
Stayed 2 nights in Jul 2024

10/10 Excellent

Gabbrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Happy hour and breakfast were my favs. The staff here were all friendly and so welcoming definitely will be back.
Stayed 2 nights in Jul 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice; clean, quiet. The detached parking garage was a little bit of a disappointing, esp. in the rain
Stayed 2 nights in Jul 2024

10/10 Excellent

Robert

Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Stayed 2 nights in Jul 2024