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Grand Hotel Heiligendamm

Family-friendly fun on the beach, with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel Heiligendamm

Indoor pool, outdoor pool, pool loungers
Junior Suite, 1 Bedroom, Non Smoking, Sea View
On the beach, windsurfing, beach bar, surfing
Interior
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Gym
  • Spa
  • Parking available
The price is AU$489
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Prof.-Dr.-Vogel-Strasse 6, Heiligendamm, Bad Doberan, MV, 18209
  • Heiligendamm Beach
    14 min walk
  • Marina Kuehlungsborn
    10 min drive
  • Boergerende Beach
    11 min drive
  • Rostock (RLG-Laage)
    42 min drive

Room options

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Sea View

Deluxe Suite, 1 King Bed, Non Smoking, Sea View

Deluxe Suite, 1 King Bed, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
Bathrobes
  • 60 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Sea View

Junior Suite, 1 Bedroom, Non Smoking, Sea View

Junior Suite, 1 Bedroom, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • 45.0 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, Non Smoking, Garden View (no extra bed available)

Hypo-allergenic bedding, minibar, in-room safe, desk

Luxury Double Room, Non Smoking, Garden View (no extra bed available)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Bathrobes
Rainfall showerhead
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Exclusive Suite, 2 Bedrooms, Non Smoking, Ground Floor

Highlights

Garden
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
  • 100 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Park View

Deluxe Suite, 1 King Bed, Non Smoking, Park View

Deluxe Suite, 1 King Bed, Non Smoking, Park View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Double Room, Non Smoking, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Luxury Double Room, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Bathrobes
Rainfall showerhead
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Park View

Junior Suite, Park View

Junior Suite, Park View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
Bathrobes
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Exclusive Suite, 1 King Bed, Sea View, Beachside

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • Sea view
  • Sleeps 3
  • 1 King Bed

Exclusive Suite, 1 King Bed, Sea View, Beachside

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Yachthafenresidenz Hohe Duene

Pool
Hot tub
Spa
Pet-friendly
4.5 out of 5, Wonderful, (917)
The price is AU$371
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Yachthafenresidenz Hohe Duene

About the area

Bad Doberan

A family-friendly stay in Bad Doberan awaits you at Grand Hotel Heiligendamm. You'll be within a 15-minute walk of Heiligendamm Beach and 2.9 km (1.8 mi) from Boergerende Beach. Highlights at this beachfront hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Heiligendamm SPA can include massages, body wraps and body scrubs along with access to the sauna and hot tub. At the hotel's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site indoor swimming pool, free kids' club and gym. Business amenities include meeting rooms, a business centre, and limo/town car service. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. There's also valet parking, along with the convenience of an area shuttle. .Sights within a 10-minute drive of this Bad Doberan hotel include Stadt- Und Baedermuseum Bad Doberan Moeckelhaus and Doberaner Muenster.

What's nearby

  • Heiligendamm Beach - 14 min walk
  • Marina Kuehlungsborn - 10 min drive
  • Boergerende Beach - 11 min drive
  • Baltic Border Tower - 11 min drive
  • Kuehlungsborn Beach - 21 min drive

Getting around

  • Bad Doberan Station - 8 min drive
  • Rostock (RLG-Laage) - 42 min drive

Restaurants

  • ‪Kühlungsborner Brauhaus - ‬10 min drive
  • ‪Weißer Pavillon - ‬7 min drive
  • ‪Kühlungsborner Fischbrötchen - ‬10 min drive
  • ‪Gallo Nero - ‬10 min drive
  • ‪Mecklenburger Backstuben GmbH - ‬10 min drive

About this property

Grand Hotel Heiligendamm

Family-friendly fun on the beach, with outdoor pool
Grand Hotel Heiligendamm offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A health club, a hot tub, and a sauna are also featured at the family-friendly Grand Hotel Heiligendamm. An area shuttle within 50 kilometres, a theme park shuttle and a train station drop-off service are available for a fee. Parking is available for a fee.

  • 199 guestrooms or units
  • 5 levels
  • 5 buildings
  • 3 dining venues
  • Conference rooms
  • Built in 1793
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Grand Hotel Heiligendamm offers 199 accommodations with minibars and a safe. A pillow menu is available. 90-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Bad Doberan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Heiligendamm SPA has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, French, German, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 50 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Parking on site (EUR 15 per day)
  • Valet parking on site (EUR 25 per day)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 9-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Outdoor pool
  • Personal motorised watercraft
  • Piano
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 90-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

This property offers transfers from the ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 100.0 per day.
  • Cots (infant beds) are available for EUR 50.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 15 per day
  • Valet parking fee: EUR 25 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 50 (subject to availability)
  • Crib (infant bed) fee: EUR 50.0 per day
  • Rollaway bed fee: EUR 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Heiligendamm Bad Doberan
Grand Hotel Heiligendamm Bad Doberan
Grand Hotel Heiligendamm Hotel
Grand Heiligendamm
Grand Hotel Heiligendamm Bad Doberan
Grand Hotel Heiligendamm Hotel Bad Doberan

Frequently asked questions

What is the cancellation policy at Grand Hotel Heiligendamm?

Grand Hotel Heiligendamm offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hotel Heiligendamm?

As of 23 Dec 2024, prices found for a 1-night stay for 2 adults at Grand Hotel Heiligendamm on 5 Jan 2025 start from AU$488.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hotel Heiligendamm?

Yep, Grand Hotel Heiligendamm has a self car park for EUR 15 per day.

Are there any beaches close to Grand Hotel Heiligendamm?

Yep, Grand Hotel Heiligendamm is a short 14-minute walk from Heiligendamm Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at Grand Hotel Heiligendamm?

Yep, Heiligendamm SPA is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Grand Hotel Heiligendamm have a pool?

Grand Hotel Heiligendamm has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Grand Hotel Heiligendamm?

Grand Hotel Heiligendamm features a full-service spa, a health club and an outdoor pool.

What makes Grand Hotel Heiligendamm a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at Grand Hotel Heiligendamm.

Is Grand Hotel Heiligendamm family-friendly?

You bet! With amenities such as a free children's club and supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Grand Hotel Heiligendamm is a hit with families.

Is there a free airport shuttle available at Grand Hotel Heiligendamm?

No, Grand Hotel Heiligendamm does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Hotel Heiligendamm?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hotel Heiligendamm?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hotel Heiligendamm?

No, pets are not allowed.

Is there a golf course on site at Grand Hotel Heiligendamm?

There is a golf course next to Grand Hotel Heiligendamm.

Grand Hotel Heiligendamm Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 314 out of 482 reviews" "
Rating 8 - Good. 111 out of 482 reviews" "
Rating 6 - Okay. 41 out of 482 reviews" "
Rating 4 - Poor. 10 out of 482 reviews" "
Rating 2 - Terrible. 6 out of 482 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Max

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Terrible service for a 5 stars hotel
Stayed 8 nights in Aug 2024

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
uns hat alles gefallen, ganz besonders die Freundlichkeit des Personals in allen Bereichen. Einzig im Kurhaus-Restaurant war es einfach zu kalt
Stayed 4 nights in Nov 2023

8/10 Good

Bjoern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, Great Architecture, But There Are Way Too Many Dogs and Kids At The Hotel
Stayed 3 nights in Aug 2023

10/10 Excellent

Bjoern

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! Great Hotel!
Stayed 3 nights in Aug 2022

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Very nice hotel, not the most modern but very pleasant stay.
Stayed 2 nights in Sep 2020

8/10 Good

Rutger

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing but service was not good.
The stay was amazing. Service in the restaurant and bar was not professional.
Stayed 1 night in Dec 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just wonderfull, outstanding location and service
Stayed 2 nights in Aug 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's been up and down yet this trip great.
Been here now almost yearly for at least five years if not longer and have experienced the change of management over those years and the ups and downs of service. This go-around we were quite happy with the service and the location remains a treat it this is what you are looking for. We come for the great breakfasts and the pool as well as beachfront property. Our son loves the pool area and I like the gym, which over the years remains positively up-to-date. We actually never go to dinner at any of the hotel's restaurants as they are outrageously overpriced and mediocre. We just jump in the car or walk to other restaurants. They quality isn't top-notch but it's food and the price is better for what you get. We've also had issues with staff in the past but again, this time around, everyone was a nice as could be and from check-in to check-out we were impressed with the quality. We know how bad it could be as we've seen in years past so worked out well this time. I just hope they hold the level of service they have now and continue to keep the property up to date. One gripe which many others have had is the lack of electrical outlets in the rooms but this is probably more an issue with the building than the hotel not updating. You can find outlets but more would be nice and some direct USB plugs even better.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best sauna and haman I have ever used. loved the Molli train where the hotel had it's own stop. hotel area was gorgeous.
Stayed 2 nights in May 2019

10/10 Excellent

Harm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Relax weekends are needed to reduce the stress of the daily business and this hotel and all it's facilities is a perfect environment to reset yourself and enjoy the atmosphere. Very nice staff and superb level of service.
Stayed 1 night in Jan 2018

8/10 Good

Ben

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel but more attention to detail required
Good hotel, very german. Not geared to international clientele. Great location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was absolutely divine!!! Will definitely be coming back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with old world glamour
Loved our stay - highly recommended!

10/10 Excellent

Daniel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet rooms. First class staff, very friendly.

8/10 Good

rene, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a quite beach location.
A great relaxing experience with a fantastic restaurant and bar

8/10 Good

Philip Bell, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and bad
The bedroom overlooking the ocean was a good size (even if the view was partly obscured), the private facilities were first class. The main dining room was excellent for dinner, and our second night we ate in the gourmet restaurant. The fitness centre is huge and extremely well cared for. criticisms (1) the table next to us on the first night had 2 small girls who, perhaps through boredom, jumped up and down and yelled throughout most of our meal. (2) We ate in the expensive restaurant next door and making a reservation early, we were shown to a centre table with another person's name on the reserved card. (3) the gentleman at the next table took a flash photograph of EVERYTHING placed on his table - the bread, the butter, the wine glass, the label on the wine bottle, the wine IN the wine glass. My Aussie sarcasm about being on a ship coming into port with the lighthouse signal hitting us every few minutes seemed to go over the head of the waiter. The 'oh, sorry for the inconvenience' comment rang rather hollow, especially as the meal cost over (can't say!!) for 2 people. (5) If I return, I will make sure it is midweek hoping not to get crowded out of the spa by screaming little children - themselves or their fathers - thinking it great fun to splash everywhere and consequently, everyone. But, hey, I WOULD return, the hotel is really very lovely.

10/10 Excellent

CJ, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding High End Place
Beautiful setting, terrific eye for the detail and service orientation, children's offering with three story mansion dedicated to playing out of this world.

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Lene

Stayed 2 nights in Sep 2024

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Gregor

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2024

6/10 Okay

Eike

Travelled with partner
Es lagen verwelkte Blüten auf dem Boden im Flur, Spinnenweben an den Fenstern im Zimmer, stark zerkratzte Schreibtischauflage, schwarze Verfärbung der Duschabdichtung, Flecken auf dem Teppich… Bedienung am Pool sehr unbeholfen, 45min auf Kellner gewartet, 45 min auf Kaffee gewartet, Frühstücksbetreuung überfordert, Tische nicht abgeräumt, langes warten auf Sonderbestellung…
Stayed 1 night in Aug 2024

2/10 Terrible

Jens

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Wir waren r vier Tage im Hotel Der Service ist Grotten schlecht viele junge Service Mitarbeiter die nicht angeleitet werden Das erwartet man nicht in einem Haus dieser Kategorie Das Frühstück ist perfekt aber die Mitarbeiter katastrophal Rezeption mit nicht deutschsprachigen Mitarbeiter /innen machen es auch nicht leichter statt Express Bügelservice erhielten wir nur zusätzliche Bügel Das dann nach vielen Reklamieren erhaltene Bügelbrett und Bügeleisen war nicht benutzbar Grand Hotel hat für mich persönlich einen anderen Service Ich könnte diese Positionen noch vielmals ergänzen
Stayed 4 nights in Jul 2024